"Had an iPhone 6 that died, Gazelle offered a fair price, I shipped it to them and they confirmed that it was as they expected and authorized payment to me. Payment was to be in 3-5 business days. It’s been 11 business days and no payment yet. Originally everything was great, final payment is making me wonder. If it does in next day or so, I’d upgrade to 5 star. "

"i ordered a gazelle iphone 6 plus, i paid next day shipping the whole 9 yards, finally after dealing with FedEx and driving around town i got my phone. as soon as i opened the phone it immediately didnt work and my AT&T rep who helped told me to shut it off and try again later. later i tried using the phone again it constantly shut out of apps, took screen shots when pressing the home button, the off screen popped up randomly, calls ended randomly, and the lock button didnt work. obviously upset i call gazelle i spoke to 3 people 2/3 were rude and had attitude with me. i informed them i needed another phone fast and offered to FedEx overnight the broken phone back today instead of using the shipping slip they gave me which take 3-5 business days, the sales rep informed me this wasnt a smart choice because there was a chance the phone would take longer then the normal shipping process and they could possibly lose it. upon that question I asked how often this happens with devices considering their "30 point check" the sales rep informed me it happens, which had me lose all trust in this company considering the device you receive could easily not work. I gave in and agreed to use their method, after talking longer they informed me the refund wouldn't take place for another 3-5 business days and then i could order a new phone. obviously furious i asked the gazelle sales rep how long i was looking at, with weekends and holidays my new phone wouldnt come for 2-3 weeks, but once i was refunded they would cover the next day shipping cost for the new device, which for obvious reasons isnt helpful because i would have already waited two weeks for my phone. their 30 point check process cannot be actually accurate because if someone had simply opened the phone within 5-10 seconds they would realize the phone does not work. i will not shop with gazelle again and should've listened to the horror stories my friends had told me previously. i suggest you dont waste your time or money. "

"Very easy to sell to. Price they estimated was exactly what they paid. Gave a choice of payment options"

"Very disappointed!! I still have not received payment, over a month later"

"I'll start by saying that I've had positive experiences with Gazelle in the past, but as of my most recent dealings, I can no longer recommend their service.

My most recent transaction was to send in two devices, an iPhone 6s and an iPhone 5s, in the same box to their receiving facility, with an offer of $45 total ($35 for 6s, $10 for 5s). Apparently the 'SR' numbers got swapped and I received and email several days later saying that my iPhone 6s was a 5s and that my offer was reduced to $10, followed by a second email stating that 'Find My iPhone' was still activated on my iPhone 5s (I had made sure to deactivate both devices from iCloud prior to shipping). I declined the offer for the 5s and had to go through a runaround to decline the offer on the 6s that was labelled as a 5s. On Saturday 6/23/18 I received my iPhone 5s back, but no iPhone 6s. I called customer support on 6/24/18 as soon as their customer service lines opened. After speaking with someone for several minutes I was assured that my declined offer for the second device had been received and was on its way back to me, I asked for a tracking number and was told it would be emailed to me on Monday 6/25 - this email never came to me. On Tuesday 6/26 I received an email from Gazelle telling me they've increased the offer on my iPhone 6s from $10 to $15, mind you, this is the device I was told was already being shipped back to me, and that I was originally offered $35 for. I called customer service yet again to find out that I 'accepted' the offer for $15 dollars! After much back and forth I was offered the original $35 for my device, at this point I declined (AGAIN). Much like the first call to customer service I was told my device will be pulled from the warehouse and shipped back to me, again I asked for a tracking number which I was told would be provided to me in a later email. I was given excuses about how many phones are sent in a day, how these things happen, so on and so forth.

To put it short I am EXTREMELY DISSATISFIED with Gazelle at this point. I'm wondering if I'll even get my iPhone 6s back and if I do get one, if it will even be the same device that I sent in to them. I had a lower offer from a local place that buys/sells/repairs devices and I decided not to use them because I could get a few extra dollars from the Gazelle offer. I can say now that I'll take less money from a local company to avoid all of the issues that I had to deal with while trying to use Gazelle. If I were to use this service again I would say to anyone shipping multiple devices, ship separately! While the original offer was only $45, it just seems that they are making excuses for the confusion leading to the lower offers, and the fact that I was told my second device was already being shipped when it clearly had not been is a poor business practice. To those considering using them, BEWARE!
"

"Last time I got a phone from them about 2 years ago, I got exactly what I wanted and it worked fine. Amazing what 2 years has done to this company: they sold me a phone, and since they never checked the IMEI number, it turned out it could only be used with pre-paid plans. Returned phone, issued refund, and they overnighted me another phone with 10% discount, and assurance they would check IMEI number to make sure it was compatible with my network. Well, you know where this is going: more apologies, offer to overnight a third phone, but only when they got confirmation that the other two were sent back. I spent my time unpacking, testing, calling carrier, complaining to Gazelle, re-packing, printing return labels, taping up and going to post office. THIS IS NOT THE WAY TO SELL PHONES! Get it right the first, or, at least, THE SECOND TIME. No third time; we're done Gazelle. Nice to know you...."

"Simple, easy ... what more can you ask for ?"

"Super easy to deal with. They send you a box, return it with your device and you get paid. Simple as could be!"

"Beats selling on eBay get rid of the fees the hassles of dealing with customers and mitigate shipping problems. Gazelle is an excellent process and eliminates headaches."

"Sold Gazelle a MacBook Pro!"

"Selling my iPad mini was quick, easy, and if I ever have to I will sell again on Gazelle.


"

"I bought two IPhones. I went for the excellent condition "certified" option. One phone started having screen issues shortly after the 30 day return limit and the other lasted nearly 60 days before the battery was shot. "Certified" by who? No way were these phones thoroughly checked out and "certified". Interesting thee is no place to review on their website. Also interesting that their response to issues is always the exact same canned response."

"They used to be really fast to process, but was very slow this time "

"wonderful great compnay like doing business with them"

"Received Iphone SE 64gig version it was supposed to be unlocked. Metro pcs confirmed THE PHONE WAS BOTH BLOCKED AND NOT UNLOCKED Meaning it was a lost or stolen phone AND gazelle did not perform their 30 point inspection before shipping the phone. Gazelle would not replace phone only issue credit to payment method 7 TO 10 BUSINESS DAYS AFTER RECEIVING PHONE BACK. First time customer will not be back."