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Product & services pricing
2.50/5
Chance of future purchase:
1.67/5
Shipping & packaging:
2.50/5
Customer service:
1.67/5
Return/Replacement policy:
1.67/5

Verified
2/5

2017-10-01

Extremely slow payment

" I did not receive my check from Giselle for almost 2 months. I had to call three times in order to get them to check my item and eventually send out the check. "


Verified
5/5

2017-09-30

So Simple

"The convenience with which I was able to sell my electronics for cash made it a no brained and you will actually get a reasonable deal on your products without having to worry. 10/10 would recommend to a coworker "


Verified
5/5

2017-09-28

Excellent and timely

"I sold my IPhone 6 (2 of them, actually) and I think I received a fair price and I received my payment before it was promised. It was a great experience."


Verified
5/5

2017-09-28

Awesome Easy Selling Experience

"I got a price for my iPhone from Gazelle which was very acceptable. I than received the box, wiped, and packed up my phone. The money was deposited into my account in a couple days. It was a wonderful and fast transaction."


Verified
5/5

2017-09-28

Fast and simple

"Process was so easy they sent me the box and shipping label I mailed it back I got money in about 3 days"


Verified
5/5

2017-09-27

Excellent service

"I have now sold 3 items, and everything has gone just as stated. Very fair pricing. I would highly recommend Gazelle."


Verified
5/5

2017-09-23

Amazing

"Great experience. Fast and super easy. Love you guys always sell you my old stuff "

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-09-22

Awesome!

"Painless, on-target, and prompt!"


Verified
5/5

2017-09-21

Quick and easy

"Fast online quote. Fair price. Good communication regarding receipt of my order and what to expect next and when. Would definitely use again."


Verified
5/5

2017-09-21

So easy!

"This process was so fast and easy. It took minutes online and then a few days before the entire transaction was complete. A no hassle experience!"


Verified
5/5

2017-09-21

5 Stars

"Have me more money than expected."


Verified
1/5

2017-09-20

"I'm a 15 year old. I have no job and no allowance. I saved up my money for a iphone 7. read goof reveiws about Gazelle and though i'd try it out. They sold me a phone that was BROKEN!!!!!!!!!! A few days after the 30 day return policy expired. It stopped connecting to service. I took it to apple and at&t and they both said i had a broken phone. the outside was fine, but the phone's inside had a problem. They diagnosed it with a broken attena. NEVER EVER BUY A PHONE FROM GAZELLE. IT'S A $#*!ING WASTE OF TIME AND MONEY. Apple has amazing refurbished phones. My aunt has had one for YEARS and it owkrs great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-09-18

Great Experience

"Became aware of Gazelle through the TWIT network. My 2nd smart phone sale. Fast. Easy to do business. Like the first, a great experience."


Verified
5/5

2017-09-18

Excellent

"Service was just perfect. Got an estimate, received the shipping box on time. Simple instructions about clearing my tablet, packing it up was easy. Just dropped it off at the FEDEX store and they even gave me a tracking number to make sure my box was delivered. It only took 2 days after they received my tablet that I got an email it was received and checked and just a few days later, the check came in the mail. Fantastic service."


Verified
5/5

2017-09-18

Gazelle is great!

"I've used Gazelle for years and have never had a bad experience w/ them. They notify me when they've received my product, when they've checked it out, and what price I would be receiving for it. And then they e-mail to tell you your check is on the way! Great customer service. Will use them again, and continue telling others about this company,"