"My device was approved on September 21st, it's now October 8th and I haven't received payment yet. I chose the Amazon gift card option so there shouldn't be any mailing delay."

"Easy, efficient and reliable."

"Here is my experience after two weeks of trying to receive my merchandise from Gazelle via email:

Gazelle,

I will like to say this is my FIRST time dealing with your company and it has been nothing but a headache up until this point. I'm not sure if this something that happens often. However I placed an order on 9/16/2017 with order #?. Ive reached out multiple times to speak with someone after I noticed I didn't receive a confirmation of shipment for my order a week after placement. I called on 9/25/2017 and spoke with a representative and told me that she didn't understand why my order hasn't been shipped. Then transferred me to your Senior Specialist Thomas and he didn't know what was going on either. So Thomas went ahead and submitted something to the warehouse to expedite the processing of my order. Thomas then stated I should receive some type of communication via email for my order by the end of business 9/25/2017. On 9/26//2017 I called back to speak with Thomas because I did not receive any communication from your company in regards to my order. Although Thomas was very apologetic on behalf of the company, I was just irritated with the fact that communication amongst the Reps and Warehouse is so complicated to me. Thomas proceeds to tell me that I should call back with in 3 business days if I didn't get any communication from the company AGAIN. So I did just that. I called for the third time on 9/29/2017 @ 8:10am (central time) and got ahold of representative after some time of being on hold. He tried to see what he can do to help me but it didn't work out in my favor so he asked if I could call back in an Hour to speak with Thomas. I said "OK." I actually gave my wait time 2 hours before calling back and when I did, I ask to speak to Thomas. The lady asked for my information to be forwarded to Thomas and I gave her just that. She asked to place me on hold. I was on hold for at least 6 minutes!! Finally someone answered and guess what? It wasn't Thomas. It wasn't even a Senior Rep. I was irritated because I had to give her my information all over again and on top of that, it took a few more minutes for her to look over her notes. Guess what she told me when she came back to the phone??? "It looks like a senior rep has been going over the case and we got communication that the item you had didn't pass inspection so they couldn't send it out to you. Once we have an item for you then they will send you the item you purchased." This is freaking insane. I have to wait two weeks for you all to shut me down and keep giving excuses. What is the point of your advertisement to bring people to your company to "SELL" them an item if you don't have the item fully inspected and ready for shipment? On top of that, why is your item on the internet ready for purchasing? Word of mouth is definitely a way to make or break any company. I definitely hope that you all find out how to resolve my situation quickly because this is absolutely ridiculous. Especially for my first purchase ever with you all. I will continue to contact you all until you figure this mess out and get it resolved because I feel so screwed. I want to also let you know that this is a gift for someone that I am suppose to give to on October 7, 2017. What am I suppose to do now because of an error your company/warehouse caused for me? You should really focus on a corrective action for the communication barrier between your warehouse, representative and your selling platforms because apparently something is not right.

(Update): I got my order on 10/2/2017. Then sent me the wrong item. They offered a refund for the device or give me the price difference. They couldn't just swap it out for the correct device. This company doesn't have to worry because I'm going to keep blasting my negative experience because they didn't do anything to fix the situation. I hope they improve their processes after this mess.

"

"Excellent service with sending my return box and providing my money "

"Fast service and positive experience"

"Was offered a price before I sent in my phone. When they got it and looked at it, they said it was in better shape than they expected. They gave me MORE money than they told me. Who does that?! Love it."

"Simple & easy to sell devices. "

"Fast payment, easy service to use. Will definitely continue using again when I upgrade to new devices. Thanks!"

"GOT QUOTE REECIVED SHIPPING LABELS PACKED PHONES AND SHIPPED RECEIVED CHECK EASY NO HASSLE EASY MONEY DO IT AGAIN"

"What a great experience selling my iPhone to Gazelle. They sent a box and shipping label with clear instructions on how to send my phone in. The phone was received within two days and the money placed in my PayPal account the next day. I have used other online services, but Gazelle is the best."

"I have used Gazelle to resell an iPod Touch and Nexus 9. Both experiences were great - quick service and a nice bonus for using Amazon."

"Sent in two phones and they increased their offer because it was in better condition than expected"

"Very easy transaction... Great product"

"Great communication, quick response and money in my account quickly - would do again and would recommend to anyone"

"Gazelle does exactly as they promise. I wouldn’t sell my stuff anywhere else. "