"Great products at a great price, fast delivery
!!!!"
"I tried to ask about a totally different pair, was ordering this one anyway, just needed some frames, your robot could/would not assist me, wasn't good, Thanx, Brett "
"Easy to order at home with no pressure! "
"Smooth sailing. Can't for order to go out!"
"I had no issues finding the right pair of glasses. The live try on feature was so useful to be able to virtually try on glasses and make sure the frame suited my facial features."
"I purchased 2 pair of glasses and I'm to buy the third. I'm very satisfied with the service and results. Recommended"
"My first pair of glasses didn't work out, so I had to send them back. Glasses Usa allowed me to return for a more suitable pair with no problem. "
"Impossible to get a live person to talk to. Lenses were not ground to specifications of submitted scrip. Very difficult to navigate website to get a return or refund."
“Hi,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that you had entered the incorrect prescription values. We see that you have placed an exchange order and revised the prescription values. Your new glasses are in production and we will keep you updated throughout the process.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"Very easy to input info and order my only suggestion would be for each frame to have small medium or large size right next to frame info"
"Easy to order ,hopefully will receive in Canada unbroken "
"Easy website to use and so many great prices. Love the tool that allows me to enter my prescription for easy glasses ordering. Would recommend to anyone."
"I ordered glasses for my 12 year old daughter, and paid the additional fee to upgrade the year coverage which included repairs if needed.
Fast forward, I am in need to repair the arms, and I contacted GlassesUSA. They keep telling me they will get back to me 2-4 days to resolve the issue.
It has been 11 days. I reached out to them 3 times by chat already, and I keep getting delay after delay with no resolution to the case.
I even tried to call and speak over the phone and could not get to a live agent.
GlassesUSA does not deliver on the promises made to their customers.
They have lost a custo"
“Hi,
We’re sorry to hear that you experienced difficulties with your replacement order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Our Customer Care Team has sent you an update regarding the status of the replacement order. Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
”
"Can’t say price was great. It also took almost 3 weeks to receive order. Next time I will use a brick and mortar store. No advantage or price savings. Do your business locally. "
“Hi,
We’re sorry if our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
According to the tracking details, your glasses were delivered well within the timeline.
At GlassesUSA.com, we are committed to ensuring that our customers' needs are being met and offer a Best Price Guarantee. If you have seen the same frame and lenses for a lower price, we will match it and give you an additional 10% off, guaranteed.
Thank you for choosing GlassesUSA.com and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com”
"Easy to upload my prescription great price "
"I just love these frames and can't wait to get them with my prescription!!!!"
"Definitely enjoy the deals on the frames and how fast they ship"
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses are in transit and en route to you. Thank you for choosing GlassesUSA.com and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com”