ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.25/5
Chance of future purchase:
0.50/5
Shipping & packaging:
0.32/5
Customer service:
0.38/5
Return/Replacement policy:
0.52/5
Featured Review


Verified
5/5

2024-10-16

Selection.....

"I love this site because you can get a variety of styles, colors, and shapes. The coupons are sweet too!"


Verified
3/5

2024-10-15

"Website is glitchy. Also, promo didn't automatically apply"


Verified
5/5

2024-10-14

I came, I saw, I purchased

"Honestly, until I get the actual glass... I'm not sure how complete is this review . With that being said, I felt confident with the try it now feature. The selection was better than the store's and the easiness of payment through Klarna was seemless. Great experience!"


Verified
4/5

2024-10-14

New Safety Glasses

"Good and I hope it ships soon because of new work."


Verified
5/5

2024-10-14

Awesome easy process

"Thank you for the easy online shopping experience. I am excited to receive my new face."


Verified
5/5

2024-10-14

Coolio Readers

"I get a lot of comments on my glasses these days, and so I ordered a back up pair, because I don't know what I would do without this style!"


Verified
4/5

2024-10-09

Have to wait more than wanted

"Would have liked order a little faster at like 2-3 days but it's OK! "


Verified
1/5

2024-10-13

Delays - Poor Customer Service

"As a new customer, glassesusa.com had production delays and shipping delays for 2 out 3 pairs that I ordered. Customer service was terrible. Didn’t care and said they could not do anything. Shop somewhere else for glasses. You will be better off. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-13

Great choices and easy to

"This is my 4th order of Oakley prescription sunglasses from glasses USA.com. Lenses come perfect with no issues. Love their service"


Verified
5/5

2024-10-13

LOVE GLASSESUSA

"I really love Glassesusa their customer service is amazing and their willingness to always help you means so much. I will always use Glassesusa "


Verified
1/5

2024-10-13

Very slow and overpriced

"Slow to manufacture lenses/glasses with a post discount price that's still more expensive than others. I wouldn't recommend if your without glasses and need them swiftly, or if your looking for a good deal"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-13

Very Satisfied and delivered on time.

"Glasses seem well made and delivered on time. I would recommend to friends. "


Verified
4/5

2024-10-12

Good prices

"Overall good price. But would rather you verify the doctor before the purchase. "


Verified
5/5

2024-10-12

Choosing glasses is fun!

"So far, I’m having a great experience. I’ve never ordered prescription glasses online. The site was easy to use and check out how I might look in each pair. Now I just hope the fit is right and the prescription comes out good. "


Verified
1/5

2024-08-31

What the heck

"I got a deal over a holiday weekend and I was promised that they would be done within 3 to 6 days a month later I finally got noticed that they were out of stock and they offered me $25 credit but it took forever communication was paltry and I was not impressed I will not be ordering from here again"


Rep reply posted 2024-10-12
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:

“Hi,

We’re sorry that we did not inform you too soon that the frame is out of stock. I understand where you are coming from. This must’ve been very difficult for you as you’ve been waiting too long for your order. We can see that the frame on your order was successfully changed to Ottoto Queensbridge Shiny Black and it was successfully delivered to you.

In addition, we are happy to confirm that the refund for the LABORDAY coupon code has been issued.

For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone every day from 7 am to midnight EST at 1-844-244-1186.

Our apologies for any inconvenience and thank you for your patience.

Yours truly,
GlassesUSA.com”