"I ordered my part and got a PayPal confirmation email but not one from the company. I expected some shipping delay ordering during the holidays, but when I went to track it 2 days later, it had already been delivered! Easy to install and works as expected. Thanks!"
"They had the part in stock that the local garages could not find. Saved me a bunch of money and the mirror assembly was easily installed and works great. They also were able to help me change my shipping address after ordering without issue. Great support."
"I ordered my part on November the 14th and today it’s January 5th. Not a happy camper!"
"Ordered the part on 12/5, two weeks later still waiting for delivery. Go-parts distributor is only 400 miles away, they selected the slowest (USPS) possible shipper. USPS initially lost the package so Go-Parts shipped a second package. The first delivery surfaced and finally arrived on 12/30 and the second package on 1/4. The second was returned to Go-parts. The parts was high quality and worked perfectly. Go-Parts Customer service (Brooke S.) was outstanding in resolving the problem. I am a happy customer and will use Go-Parts again in the future.
Thank you Brooke. "
“We are sorry that USPS lost your order in transit. Our customer service will be reaching out to you so that we can try and help. Have a wonderful day.”
"Got the right part and it fit perfectly. Will use Go Parts again."
"It was extremely quick and great"
"shipped right side tail light instead of left side but did send correct part the 2nd time - no problem - I did need to grind on the aftermarket part to fit my BMW - but I did get it to fit - kinda frustrating but the quality was good"
"The left tail light fit properly on my Highlander. I will keep your web site for future parts needed."
"It's takes to long to search for the item"
"shipping nightmare, no really go parts fault but customer service did kind of drop the ball in that I was unable to communicate with shipper and go parts failed to follow through with redirect, took more than a month to get the part."
“We are sorry to hear that you are not happy with the shipment of your order. We received the request to change your address when the order was already shipped, and alerted UPS immediately. Unfortunately, when an address on an already shipped item is changed, it can result in unavoidable delays for the carrier. We are glad to hear that your order from November 16th was delivered to you on December 8th. If there is anything we can help you with please let us know. Have a great day!
Go-Parts”
"Parts were exactly what I needed and were received very quickly. Excellent service!!!
"
"I got the parts I needed for an old but good 1993 Dodge Intrepid . There was only one other site on the internet that I knew of that sold these parts.
Some of us still like these old cars. It is good to know that a few manufactures still sell parts for "oldies but Goodies"
Thanks!"
"Parts broke apart while installing. Disappointed in quality. "
“Hello
We are sorry to hear that you had trouble with your order. Our customer service will be reaching out to you so that we can try and help. Have a wonderful day.
Go-Parts”
"Bought aside mirror, for my Subaru Outback it was a perfect fit ."
"Wrong part was sent and was immediately replaced within a couple of days and I was satisfied with the result of taking care of the mixup. Part was perfect"
A rep from Go-Parts, goparts, has responded:
“We are sorry that UPS lost your order in transit. Our customer service will be reaching out to you so that we can try and help. Have a wonderful day.”