"Mike Salcedo was so nice and able to help me out on my questions."

"
Purchased a “scratch & dent” high end wall mount range hood at a significant discount for our new house back in August. Keep in mind this was a product that was already in stock and should have been in their warehouse. I spent the next 4 months emailing & calling customer service & received answers ranging from “we are waiting on delayed production from the manufacturer” to “it’s probably lost in the warehouse”. Until I received a notice last week that my order has been canceled because this item has “been discontinued by the manufacturer”. Even if the item has been discontinued I purchased a one-of-a-kind item that had already been manufactured! The website even showed a picture of the damage to the hood when we bought it! So, needless to say, I am 4 1/2 months down the road and now have to find and order another hood vent. With back-ups in supply chain & manufacturing I will likely have trouble getting one by the time we need it. Some of the worst customer service & an obviously disorganized warehouse. I will shop and order from build.com from here on out…they have much better customer service & haven’t lost my orders."

"I bought some appliances for my new home, i received one package, but not the other, I called customer service, left a message, and within minutes received a call back from Santiago Di Santo, and he was very helpful in providing information on the status of the second package."

"Great customer service and excellent feedback! "

"After reading some of the reviews about Appliances Connection and Mike Salcedo, I was not sure about ordering from here. Boy would I have been sorry. Quick service, great communication and we couldn’t be happier! A neighbor ordered from another company and is still waiting for her refrigerator after 12 weeks!"

"I am waiting for the product and expect it any day.37381"

"I would highly recommend this company! Not only has their online order procedure been extremely easy, I had the experience of using their service department today. I needed help logging into my account today and Mike Salcedo in the service department was very helpful! He knew exactly what the problem was and how to walk me through it. He was very knowledgeable and patient with me. BEST service ever!"

"Mike Salcedo gave us excellent customer service regarding our recent order on a refrigerator/freezer. He explained the reason for the delays and made sure every detail with our order was taken care of. Thanks Mike!"

"Need to get a problem resolved for my Whirlpool refrigerator while it was still under warranty. Mike Salcedo quickly understood my issue and what I needed to make the process as easy as it could me. Mike was as friendly as he is professional so I'm very pleased with the overall interaction and hope that the Whirlpool team can be as good."

"We were renovating our home and bought new kitchen appliances. Although appliances are not easy to get a hold of these days, appliances connection had a large selection to choose from. Most were available in several weeks, but Santiago help me with the two appliances that continued to be backorder and arranged for the last items to finally be shipped out to me. I am very appreciative. Thank you so much Santiago. "

"Great service. Received my items 2 days after placing the order. They were great with sending updates regarding my order along the way. Highly recommended!!"

"Margaret Carmichael at Appliances Connection went the extra mile to compensate for an installation fee that was omitted in my order."

"Great Product and service "

"Thanks Mike Salcedo for the quick help ."

"I needed to cancel a dishwasher order and order another one. The CSR Margaret Carmichael took care of it, gave me all the information I needed, and I am a happy camper!"