"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Carrots are good for your eyes.
You never seen a rabbit wearing glasses did you?"
"Took a very long time to receive. 3 of the 5 pairs are not wearable "
"Smooth and quick, can’t wait to see the product"
"I’ve always had a good experience with G4U, but this time was slightly off. I never could get tracking info for my shipment and then when my glasses did arrive, one pair was crooked. Usually, the frames are so durable and cute! It’s always such great quality for how little you spend. I would still recommend this site to ANYONE. This time just didn’t meet my expectations."
“Hi Amy,
We sincerely apologize for the delay and issue you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"The price and quality is good, but it does take a long time.
Also the customer service response to the timing is poor - you can tell it is a bot since every week would be the exact response. "
“Hi Gary,
Thank you for your feedback, and we’re glad to hear that you’re satisfied with the quality of your glasses. However, we sincerely apologize for the inconvenience you experienced with the shipping time and customer service.
To offer the best possible prices, we produce our glasses overseas, which can result in longer shipping times. We understand that this can be frustrating, especially when you’re expecting a quicker delivery.
For future orders, we recommend considering our rush service option. With this service, your glasses are produced in California, and the turnaround time is just a few days, ensuring you receive them much faster.
We appreciate your business and hope this information is helpful for any future orders you may place with us.
Thank you for your understanding.
Regards,
-Goggles4u”
"Shopping through Goggles4U is super easy and mostly user-friendly. This is the fourth pair we have ordered and we have had great success with the quality, accurate prescription, and durability for the kids. My only suggestion that I have would be an easier way to sort by lens height so that we do not have to click into each pair to view. "
“Hello Krista,
Thank you for reaching out to us and sharing your feedback about your recent experience with our website. We sincerely apologize for any inconvenience you encountered while navigating our site.
Your feedback is invaluable to us, and we are committed to improving our services to ensure a smoother and more user-friendly experience for all our customers.
In the meantime, if you face any issues or need further assistance, please don't hesitate to contact our live support team. You can reach us via live chat or call, and we will be more than happy to assist you.
Thank you for your understanding and for helping us improve our services.
Regards,
-Goggles4u”
"Prices are great! Placing orders is fantastic!"
"I get compliments all the time & share the best deal &. selection "
"buenos lentes espero cuando lleguen seqn buenos"
"I do not have any feedback at this time"
"I was looking for a specific style and was able to find it! I had gone in to a corporate chain eyeglass business and they quoted me about $180. I was paying out of pocket and that was a little steep for me. So I came here in hopes that I would find something even remotely similar and I found something almost identical to the 1st pair I had seen! I couldn’t believe it! And for a literal fraction of the price. Needless to say I am very happy!!"
"Easy to use website, easy checkout."
"I’ve ordered my last 12 pair of glasses from Goggles4u. Always great products. "
"These glasses do not match my eye prescription. They’re worth about what you would pay for reader glasses at the dollar tree. I’m still trying to figure out how to return them."
“Hi June,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards.
-Goggles4u”
"My glasses are NOT my prescription and even the opthamologist office checked them to verify!
They also took a week longer than the order provided information to me. Now I have to spend more money at my eye doctor's office in order to get glasses that I can see with. Currently I have had to revert to my Dolllar Tree glasses, and they don't make them strong enough for my RX. Thanks for wasting my fixed income $s."
“Hi Nadine,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hi Cindy,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”