"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Still waiting for my glasses to be delivered."
"I've waiting over 30 days now. Tracking is a mess with conflicting information. I have bought 7 pairs of glasses and recommended several other. According to info I was provided when purchasing and emails I received on 07/15/2024 was expecting to have my glasses in 10- 12 days. I talked to someone on the phone on July 27 and the were dismissive and I still have not got my glasses"
“Hi Drew,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay was caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"I love shopping for glasses at Goggles4U. They have great prices and a great selection. I haven't had a bad pair of glasses yet. They are fashionable and look great on me. Plus I can see really well! I love Goggles4U. I've tried other sites but prefer Goggles4U because they always come through with the perfect fit. Great quality!"
"I haven't received my glasses but it says that they were delivered. "
“Hi Charles,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"Quick checkout, nicely priced!"
"After finally getting on to my account, the experience was really easy. Prices with discount are excellent and I bought 2 pairs as the quality is second to none.
Thank you Goggles4u."
"Bought glasses they broke 2 days later. Garbage"
“Hello Albert,
We apologize for the inconvenience you experienced with your recent order. This issue has been escalated to our team for further verification.
We can see that our customer support team has contacted you via email and we are committed to resolving this issue to your satisfaction. Your satisfaction is our priority, and we appreciate your patience as we work to address this matter.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.
Regards,
-Goggles4u”
"Easy to pick out,the mirror let's you try them on .you can get glasses sun glasses or photo chromatic "
"Paid for express shipping and it took almost a month to get the glasses. Exact same prescription as my scratched up glasses but everything is blurry with the new glasses. "
“Hi James,
We sincerely apologize for the delay and issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"They have great quality and great customer service but expect shipping to take about a month. Absolutely love the glasses though and you can’t beat it for the price!!"
"ALOT OF SELECTION OF GLASSES AND VERY AFFORABLE!!"
"I tell everyone about goggles4u ... "
"Great website very easy to navigate"
"Glasses overall were good and sturdy. Got what I wanted. Only concern was delivery was more like 20 days than 10. Customer service was good though "
“Hi Roel,
Thank you for your feedback, and we’re glad to hear that you’re satisfied with the quality of your glasses. However, we sincerely apologize for the inconvenience you experienced with the shipping time.
To offer the best possible prices, we produce our glasses overseas, which can result in longer shipping times. We understand that this can be frustrating, especially when you’re expecting a quicker delivery.
For future orders, we recommend considering our rush service option. With this service, your glasses are produced in California, and the turnaround time is just a few days, ensuring you receive them much faster.
We appreciate your business and hope this information is helpful for any future orders you may place with us.
Thank you for your understanding.
Regards,
-Goggles4u”
"Took a photo of my Rx, and ready to go. Got 50% off plus another 21% off. "
A rep from Goggles4u, Goggles4u, has responded:
“Hi Jesse,
We are truly sorry for the delay with your order and for any inconvenience this may have caused.
We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us and are committed to ensuring that such issues do not occur in the future.
Regards,
-Goggles4u”