"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Will be back again. Can't wait to receive my order."
"Nice sleek look! Also, durable."
"Very pleasant experience . Always confident they will rectify any problems."
"Have ordered 2 pairs of glasses - both progressive and transitonal - one pair with frames and the other rimless. I love both pairs but really enjoy the rimless the most - they seem to fit better and get darker outdoors. Would recommend googles4U but wish their transition glasses got darker when outside - they darken - just not enough."
"I love their products! Great value and quality!"
"I will akways buy my glasses here"
"While I feel the add ons can get a bit pricey when stacked up but I feel it was a pretty decent deal overall."
"I received the first pair in 2 days, the second pair (prescription sunglasses) took about a month but I’m very pleased with both pair of glasses and the quality of them."
"The actual website and ordering process was easy, however, no where easily accessible did it mention the time it would take to deliver the glasses (about 3 weeks). Did not know there were manufactured overseas somewhere. Not much communication until they hit the states, and then the tracking info kicked in. I'm struggling using the normal glasses as there is no where to look through the glasses or tilt my head to where the computer screen or papers seems focused. In fact, I've gone back to my reading glasses for this. These are tranisitons and to me it looks like the left side is different from the right side. The sun glasses (same order, same frame, same prescription) seems to be fine. Very low price, but don't think I'd chance it again. I'll have to look for any return possibilities, but with them being off shore, not expecting much"
"Very easy to use app thank you cool beans "
"I can't read with these glasses!"
“Hi Bob,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"It takes forever for these to be delivered..."
“Hi Owen,
We are truly sorry for the delay with your order and for any inconvenience this may have caused.
To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order was delivered on the 18th working day. We deeply apologize for any frustration or inconvenience you experienced during this time.
Thank you for your understanding and patience.
Regards,”
"Good quality and service, will order more"
"The most convenient and cheapest prices with high quality glasses "
"Easy to use and search. Very good variety of frames."
A rep from Goggles4u, Goggles4u, has responded:
“Hi Tom,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
We can see that you are in contact with our customer support team, and we are committed to resolving this issue to your satisfaction. Your satisfaction is our priority, and we appreciate your patience as we work to address this matter.
Thank you for bringing this to our attention and for giving us the opportunity to make it right.
Regards,
-Goggles4u”