"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Questions very complete. We'll have to see what my wife says after she wears them awhile.
Being reluctant to not buying from the optometrist's office (and paying $500) she is pleased with the choice."
"So easy to upload my prescription and the glasses were so light, sharper than my high street optician's and the colour was so fashionable. All for £20 ...unbelievable!!! I'm delighted "
"My previous pair broke in half after only 8 months. Warranty only covers 15 days."
"Goggles for you never fails to satisfy.
This is my 6th order from them and I have never been disappointed."
"Can’t really say how the glasses are because it’s been 32 days since I ordered and they have not been delivered yet. Customer service says they will be eventually - way too long. "
“Hi Paulette,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay was caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order is currently with the postal service and is expected to be delivered within the next few days.
We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"I buy every years from goggles4u. "
"After 4 weeks, still no glasses. By the time I do receive them I will probably need a new prescription. "
“Hi Jeff,
We sincerely apologize for the delay with your order. We understand how frustrating this situation has been for you. The delay was unfortunately due to an extended customs check, which was beyond our control. However, we acknowledge that this experience falls short of the service standard we strive to deliver, and we are truly sorry for any inconvenience this has caused.
We’ve confirmed that your order is now with the postal service and should be delivered within the next few days.
To make things right, we will be contacting you shortly via email to discuss an appropriate form of compensation for the inconvenience you’ve experienced. Your satisfaction is important to us, and we are committed to preventing similar issues in the future.
Thank you for your patience and understanding. We greatly appreciate your continued trust in us.
-Regards,
Goggles4U”
"2 months and was told glasses are still waiting on China delivery "
“Hi Barry,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. This experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order is now with the postal service and is expected to be delivered within a few days. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"Great glasses slow delivery"
"GREAT PRICES!! I have worn glasses my whole life. I was able to get a pair of progressive lenses, prescription sunglasses and 2 pairs for my husband for the price I use to pay for 1 pair. Incredible!!
Just came back ordered 2 more of progressive lenses for my husband for $90!! Thanks for the savings!! "
"Great selection , this is my 3rd pair and I will never buy from anywhere else "
"I received a few advertisements indicating very low prices for some glasses and thought I'd take a look. Since my son needed some new glasses, I figured I'd give them a try. The price after configuration was very low and when we received the glasses, my son was delighted. I just now placed a second order for a pair of glasses for myself, and the price is amazing compared to my optometrist. I will be coming back to Goggles4U whenever anyone in my family needs glasses. The price is amazing, and the glasses are wonderful. Great website with amazing prices."
"Site useful and easy to follow steps "
"I order on July 15th and till now didn’t received delivery. Called customer service and they told me another 7-10 days. "
“Hi Navrang,
We sincerely apologize for the significant delay with your order and understand how frustrating this experience must have been for you. This is not the level of service we strive to deliver, and we are truly sorry for the inconvenience you've faced.
Your order is currently with the postal service and is expected to be delivered within the next few days. We acknowledge that this resolution has taken much longer than anticipated, and we deeply regret the frustration and inconvenience this delay has caused.
To make things right, we will be reaching out to you via email shortly to discuss an appropriate form of compensation for the inconvenience you’ve experienced. Your business is important to us, and we are committed to preventing such issues from happening in the future.
Thank you for your patience and understanding during this time. We greatly value your trust in us.
Regards,
-Goggles4u”
"I had used Goggles 4u before and was happy with them, but this time I ordered my glasses one month ago and I have no idea where they are. When I contact customer service I always get t the same answer - that I'll be notified when USPS receives the package. Maybe they'll read this review and make an attempt to find.y glasses."
“Hello Louis,
We deeply apologize for the extended delay with your order and fully understand the frustration it has caused. This falls short of the service quality we aim to provide, and we are truly sorry for the inconvenience you've experienced.
We want to inform you that your order is now with the postal service and should arrive within the next few days. We recognize that this resolution has taken far longer than expected, and we sincerely regret the trouble and inconvenience this delay has brought you.
To make amends, we will be contacting you via email shortly to discuss a suitable form of compensation for the difficulties you've faced. Your business is important to us, and we are committed to ensuring that such issues do not arise again in the future.
Thank you for your patience and understanding. We greatly appreciate your continued trust in us.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hello Paul,
We sincerely apologize for the issue you experienced with your previous pair of glasses. We understand how disappointing this must have been, especially given the limited warranty period.
Please be assured that we have escalated this issue to our quality control team to ensure that such problems are thoroughly reviewed and addressed. We take product durability very seriously and will work to prevent this from happening again in the future.
Thank you for bringing this to our attention, and we appreciate your understanding.
Regards,
-Goggles4u”