"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"We will see, not sure glasses will be correct didn't ask for my distance value. If anyone really reads this it's a 65."
"Not a good interaction customer service needs a lot of work "
"simple and easy to upload your prescription once you have it on paper, taking a picture works, inputting all data on its own works, multiple different options upon every item and none are irrelevant choices, would and have highly recommended this site, only hiccup ive ever had is you wont be able to reset your password if youre not from the US, the way the password reset link works is it bugs out if youre international, so, keep your password."
"Easy ordering with an excellent product and uses my FSA/HSA card easily!"
"I've not received my product yet, but all my interactions with their customer service have been frustrating to say the least. I'm trying to be kind - and put myself in their shoes - after all - they are just a call center for customer service. The company should train their call center people to not 'give canned answers' and to try a little harder to not sound condescending or like they are 'placating' you just to get you off the phone. I paid for rush delivery, and so have called every couple days from the time I SHOULD HAVE received an email saying my glasses had been received at the US shipping center (from Thailand, in case you're wondering). I was told by email they were shipped from their overseas plant on July 19 and that the entire time it should have taken for me to get my glasses was 12-14 working days. I'm now at 23 working days - and its Friday night - so Monday will be 24 working days and over 30 days since I ordered and paid for rush shipping. Earlier this week on Wednesday I was told I would be hearing from them within 2-4 days - so I HOPE to hear on Monday - that my order shipped from their LA warehouse - and who knows how long that will be. THIS IS NOT THE 1st TIME I've had difficulty with shipping - but I still ordered from them - and adjusted my expectations - and knew to pay for the upgraded shipping. WRONG - just because you pay for it doesn't mean you'll get that. This is the 3rd time I've paid for rush shipping and not gotten it - they do refund all shipping costs - and the prices on the glasses are good - and when they make a mistake - which has happened to me - they do re-do the order - and ship it out - again waiting on shipping is the biggest problem. This time in particular has been brutal on me as I really need the glasses sooner than later as my current pair (2 1/2 yrs old now) is starting to delaminate the coating on the right eye in the center and makes it difficult to see most things clearly - and its my only pair. (Not from this company - from Zenni). I SUGGEST if you do order from them - purchase frames from within their '2 day shipping' selection and you will likely get them in a timely manner - limited selection and styles - but good pricing.
"
"You cannot upload or edit your prescription unless you are mid order --
waited 2 weeks for glasses with the WRONG script. Tried to edit my account now and can't -- unless u are ordering more.
frustrated
Overall great value - but this is a problem -- "
“Hi William,
We apologize for the inconvenience and frustration you’ve faced during the order process, especially regarding the issues with updating your prescription. We understand how important it is to have a seamless experience, and We're sorry that this has not been the case for you.
We have escalated your feedback to the relevant team to ensure that we address this issue for future improvements.
Please note that we currently do not allow changes to be made to a prescription once a pair of glasses has been added to the cart. However, you can delete an incorrect prescription from your account by selecting any random frame and then clicking on the red delete button on the prescription form. This should remove the incorrect information from your account.
For future orders or any issues you may face, we strongly recommend reaching out to us via live support through call or email. Our team is here to provide real-time assistance and help resolve any concerns you may have.
Regards,
-Goggles4u”
"Not kool, I’ve purchased multiple times with fast turnaround time, usually no longer than a couple of weeks. NOT anymore. A month n counting. If I would have known, I would have purchased from competitor. New prescription so I need my glasses not want. New American business model where 3 people care: No Bod Ee. "
“Hi Steve,
We sincerely apologize for the prolonged delay with your order and completely understand the frustration this has caused. This experience does not reflect the standard of service we strive for, and we are genuinely sorry for the inconvenience you've endured.
Your order is currently with the postal service and is expected to arrive within the next few days. We acknowledge that this resolution has taken much longer than it should have, and we deeply regret the trouble this delay has caused you.
To make things right, we will be reaching out to you via email shortly to discuss an appropriate form of compensation for the inconvenience you've faced. Your satisfaction is important to us, and we are committed to preventing such issues in the future.
Thank you for your patience and understanding. We truly appreciate your continued trust in us.
Regards,
-Goggles4u”
"Great fits, quality products"
"It happened fast and easily. Yaay"
"Frames fit perfectly.
Distance vision was perfect.
Can't read a thing , vision is totally blurred."
“Hi Richard,
We are truly sorry to hear about your dissatisfaction with the glasses you received. Your experience is very important to us, and we understand how frustrating it must be when a product doesn’t meet your expectations. Please accept our sincere apologies for any inconvenience this has caused you.
We have already escalated this matter to our team for further investigation to ensure that we thoroughly understand the issue. To address your concerns and resolve this issue to your complete satisfaction, we will be reaching out to you via email shortly. Our aim is to work closely with you to find the best possible solution, whether that involves a replacement, adjustment, or another option that meets your needs. Your satisfaction is our priority, and we are committed to making things right.
We greatly appreciate your patience and understanding during this process.
Regards,
-Goggles4u”
"Order the glasses on 9 July... it is now 9 August and still I have not received the glasses. Still waiting! "
“Hi Arthur,
We want to express our deepest apologies for the delay in your order. We understand how frustrating it must have been. Unfortunately, the delay was caused by an extended customs check, which is beyond our control. However, we acknowledge that this experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
We can see that your order is currently with the postal service and is expected to be delivered within the next few days.
To make amends, we will be reaching out to you shortly via email to discuss a suitable form of compensation for the inconvenience you have endured. We value your business and are committed to ensuring that such issues do not occur in the future.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"Easy to use order form. Waiting on glasses to arrive."
"This is my second pair of glasses and I couldn't be more satisfied! The prices are the best and most reasonable I have ever experienced! The quality of the glasses I already received, are lightweight, sturdy, perfect prescription, and are by far my favorite pair of glasses! Thanks to Goggles4u, I have retired my 400-dollar pair of glasses. Whenever I have a question or concern, customer service is friendly and top-notch! I recommend them above all eyeglass makers!! Thank you!"
"Paid for express, still haven't received my glasses, vert disappointed this time. I've ordered in the past with great success. "
“Hi Michaelene,
We want to sincerely apologize for the delay with your recent order. Upon reviewing the details, we found that you placed your order using the Quick Order feature on our website. This option allows you to place an order quickly, and the prescription and lens selections are sent and finalized afterward.
To proceed with your order, we sent you an email requesting the necessary prescription and lens details. Unfortunately, we did not receive a response, which has caused the delay in processing your order.
We are fully committed to fulfilling your order and ensuring your satisfaction. To expedite the process, we have sent you a follow-up email. Please kindly check your inbox and provide the requested information at your earliest convenience.
Once we receive your response, we will prioritize and process your order as soon as possible.
Thank you for your understanding, and we apologize again for any inconvenience this may have caused.
Regards,
-Goggles4u”
"No duran mucho pero resuelven algo "
A rep from Goggles4u, Goggles4u, has responded:
“Hi Karina,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent order. We understand how crucial it is for you to receive your glasses promptly, especially given the condition of your current pair.
After reviewing your order, it appears that the order was placed with our Regular Service Priority Mail, which offers discounted pricing as the glasses are produced overseas. Typically, the expected turnaround time is 10-12 working days. Unfortunately, due to an unforeseen customs clearance issue, your order was delayed beyond the committed timeframe. We truly regret this delay.
The good news is that your glasses have now been dispatched through USPS, and they should be arriving in the next few days. As a gesture of goodwill and to make amends for the inconvenience, we have already processed a full refund of the shipping fee you paid for this order.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us and are committed to ensuring that such issues do not occur in the future.
Regards,
-Goggles4u”