"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"My third purchase and I love it, good price and awesome glasses."
"I've been shopping with GOGGLES4U since 2016 and they have not ever disappointed me...I shop for myself and grand children, everyone is happy..."
"I just got them. I did not know when I would get them. I was given notice the day before they arrived."
"I was easily able to find several pair of glasses that I liked. "
"After placing my order, it was so hard to get a possible delivery date. Every time I called they told me I would I have them in the next week. The customer service rep one time hung up on me. I did not realize the shipment was coming from overseas. It took a month to get my glasses. I received them today. If it takes that long they need to let the customer know before they place an order.
"
"I order two pair of glasses on the first order and really did not expect much because the prices were so low.
Well, I received my first pair within two days (Hustle1 by Champion). The glasses arrived but the frames appear as cheap plastic but the lenses are outstandingly crisp. The metal frames would probably deliver a better appearance but I prefer no nose pads and the sporty type frames.
I have since order a third pair . Why not my last glasses were more than 700.00 at a retail store. I could probably purchase more than 10 pair from Goggles4U at that price.
Thanks for your products,
JDB"
"incorrect lenses.
vision is extremely blurred with these"
“Hi Customer,
We sincerely apologize for the issues you’ve encountered with the glasses you received. We understand how frustrating this must be, and we are committed to making things right.
Please be assured that we will reach out to you shortly to ensure that this matter is resolved to your satisfaction. Your experience is important to us, and we want to make sure you are fully satisfied with the outcome.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.
Regards,
-Goggles4u”
"It was tough I had a hard time doing the prescription part. Took me about a half an hour. I wish there was a way to order the thin lense."
“Hi John,
Thank you so much for your positive feedback! We're thrilled to hear that your new glasses look great and are working well for you.
We apologize for the difficulty you experienced during the prescription process. For any future orders, please know that we're here to help. You can always reach out to us in real-time via call or live chat, and our team will be happy to assist you with the order placement process.
Regarding thin lenses, we do offer them, but they cannot be combined with Photochromic lenses that change color in sunlight. They are available with clear lenses or as sunglasses. If you're interested in those options, we'd be glad to help you find the perfect pair!
Thank you again for your feedback, and we look forward to serving you in the future.
Regards,
-Goggles4u”
"Service is always accurate and prompt. Have purchased my glasses from Goggles4u for many years."
"Best price, fastest delivery, & customer service."
"Prices obviously speak for themselves. The quality has exceeded expectations and generally glasses arrive in less time than they would if purchased from a local store. "
"Always easy to order and glasses are great"
"Thanks for having great prices and even better sales!"
"Months go by and no delivery "
“Hi Alvin,
We want to sincerely apologize for the delay with your recent order. Upon reviewing the details, we found that you placed your order using the Quick Order feature on our website. This option allows you to place an order quickly, and the prescription and lens selections are sent and finalized afterward.
To proceed with your order, we sent you an email requesting the necessary prescription and lens details. Unfortunately, we did not receive a response, which has caused the delay in processing your order.
We are fully committed to fulfilling your order and ensuring your satisfaction. To expedite the process, we have sent you a follow-up email. Please kindly check your inbox and provide the requested information at your earliest convenience.
Once we receive your response, we will prioritize and process your order as soon as possible.
Thank you for your understanding, and we apologize again for any inconvenience this may have caused.
Regards,
-Goggles4u”
"EASY GREAT DISCOUNTS GOOD PRODUCTS"
A rep from Goggles4u, Goggles4u, has responded:
“Hi Karen,
We want to express our deepest apologies for the delay in your order and the lack of communication from our end regarding the shipping information.
This experience falls short of the standard we aim to provide, and we are truly sorry for the inconvenience.
Please note that To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order was delivered on the 21st working day. We deeply apologize for any frustration or inconvenience you experienced during this time.
Thank you for your patience and understanding during this time. We appreciate your continued trust in us.
Regards,
-Goggles4u”