"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"As a first time customer I signed up for promos and received 100 dollars off of my glasses. They also had the style I was looking for."
"Perfect Orders EVERY TIME!! Returning customers with multiple orders., I think its become an obsession to have several pairs of glasses and sunglasses"
"This is my 10th order I believe, and I will continue to use them. They offer huge discounts great pricing."
"My prescription was all wrong. I loved the frame but, it didn't fit the bridge of my nose. I did call and waiting on a new pair. I wish I could have gotten the same color frame. Hopefully, this new pair will be better "
"It took longer than expected to get my glasses. The frame arms are straight. Hard to curve them to fit."
"Easy to navigate website and easy to place a prescription."
"This is the third time I have ordered glasses from you. It won’t be the last"
"Customer service was horrible and no help. Just shy of a month and still nothing. Would never recommend or buy from this company again."
“Hello Juan,
We sincerely apologize for the inconvenience you’ve experienced with your order. We understand how frustrating it is to be left without updates, and We're truly sorry for the lack of communication on our part.
We've escalated your concerns to our team for further review to ensure this doesn’t happen again in the future. We can see that your order has now been successfully delivered. We realize that this resolution has come much later than expected, and we deeply regret the frustration and inconvenience this delay has caused you.
Thank you for your patience and understanding.
Regards,
-Goggles4u”
"Simple process to navigate the website, identify my preferred frames, upload my prescription, select my preferred lens type/options/coating and submitting my order.
Have ordered two pairs of glasses for myself and one for my daughter and will order from here again."
"Good Glasses at a good price. I am a long-time customer."
"Honestly very simple order process, and quick delivery I really enjoy being here on this website looking forward to wearing my glasses, very fitting, and comfortable glasses, Thank you Googles4u "
"The glasses I received are just as good as the one I got from America's Best. Those cost $377 each and the ones from Googles4U were a fraction of that which was $50. The quality of these glasses were the same as the high priced store. "
"So easy to get your eyeglasses."
"Easy not extremely expensive got two pair for like the price of one So I’m pretty happy can’t wait to get them"
"the Glasses I get work fine. Just be careful with the lightweight plastic ones they tend to break if you are hard on glasses."
A rep from Goggles4u, Goggles4u, has responded:
“Hi Dorothy,
We sincerely apologize for the inconvenience you've experienced with your recent order. Your feedback is very important to us, and we have escalated the issue to the relevant team for further investigation and improvement.
We understand how frustrating this must have been for you, and we want to assure you that our customer support team has already processed a replacement order to address the issue. We hope that the new glasses will meet your needs and expectations.
Thank you for your patience and understanding. If you have any further concerns or need additional assistance, please don't hesitate to reach out.
Regards,
-Goggles4u”