"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Put everything in and it wouldn't take my extra 27% discount code. "
"Good price, good product, substantial but not unreasonable wait."
"It was my 1st time ordering from your sight. Love your selections , seems easy to order "
"After reading the reviews, I was unsure whether I wanted to order or not. I am glad I ordered. My glasses came very quickly and are nice quality!"
"Great selection and awesome prices! Can't wait to get them "
"I love these glass I've only had one pair break on me out of 7 pairs I've bought and they are still amazing "
"Great match to my prescription "
"Great fit quality and vision! "
"This is my second time buying from company. I like how easy it is to input my prescription."
"glasses and lens are great quality. customer service is awesome. Ordered four pairs and will order more. glad I found goggles4u.com"
"Took longer than expected and my right lens was so blurry I have to return them! Still waiting to hear back on how to do that. So has been a frustrating experience."
“Hi Linda,
We sincerely apologize for the delay and issues you have experienced with your order. To offer the best prices, our glasses are produced overseas, which can sometimes result in longer delivery times.
For your convenience, we offer two shipping methods:
Standard shipping, which takes 14-21 business days.
Priority shipping, which takes 10-12 business days.
For your order, the standard shipping option was selected, and we see that it was delivered on the 14th business day. Additionally, we apologize for the incorrect prescription in your glasses. We can see that the support team is already in contact with you and we will make sure the issue is resolved to your satisfaction.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"I had to figure out that there was only one frame left...the software did not tell me (I wanted to order several computer glasses). I also had to contact "Chat" to discover why I could not get the "Digital Coating". I have spent a fair amount of time in ordering these glasses. The customer support has always been excellent. This is my second order, and I am back to say thank you for the excellent customer service that I have received. Having received the glasses, I am VERY HAPPY!!! My prescription is different, and now that I have the PD for each eye, for the near, far, and computer lenses, I am SOOO Happy! I got several pair of computer glasses (to stay with each computer that I use), a pair of reading glasses, and a pair of distance glasses. All 5 frames were $6.95, with blue blocker filter on the lenses, and with shipping, I got all 5 pairs for less than $100, total. I am pleased that I can afford to upgrade my lenses every year, should my prescription change, and I can see perfectly! Thank you Goggles4U"
“Dear Customer,
Thank you for taking the time to share your valuable feedback about our customer service. We greatly appreciate it.
We hope you will be delighted with the glasses you are going to receive.
Regards,
-Goggles4u”
"Easy to order! There are a wide variety of frames available in many different sizes and colors. Prices are fantastic!. "
"Very good very fast delivery "
"Ordered progressive lenses. 3 times I've tried. All 3 are completely wrong. I'm done."
“Hi John,
We are truly sorry to hear about the difficulties you’ve experienced with your order. It’s disappointing to know that we haven’t met your expectations.
We are committed to resolving this matter and will be reaching out to you via email to find a solution. Your satisfaction is our top priority, and we appreciate your patience.
Thank you for bringing this to our attention.
Regards,
-Goggles4u”
A rep from Goggles4u, Goggles4u, has responded:
“Hello Heidi,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the application of the coupon code on our website. Please note that all coupon codes are applicable subject to their terms and conditions which need to be followed to take advantage of them.
Upon reviewing the details we found that you ordered 7 pairs in total and the additional 28% discount can be applied to a maximum of 5 pairs in the cart. However, we see that you were able to avail the best possible discount on your order.
In such cases, you can always connect with our live support via chat or phone for swift assistance.
Our apologies for any trouble caused.
Regards,
-Goggles4u”