"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I would like a little more help on picking frame sizes. They’re really wasn’t enough information to make a good guess, but it turned out all right."
"I am trying these glasses before I add my prescription. I have a small face and want to see if the fit first. I want to see how well this company does progressive lenses. "
"Lost glasses at the beach…need them upon return to life"
"This is my 3rd order. Great service good products"
"Awesome experience recommend"
"great glasses, script was correct. glasses fit well. thanks"
"Very easy to use website. Have had good experience with goggles4u. Very helpful if calling the customer service hotline. "
"Excited to receive my glasses "
"The delivery of my glasses took a long time, but I really like them."
"Very reasonable prices.
Easy ordering."
"I got glasses and sunglasses with a bifocal rx. I loved the glasses. Very lightweight. The sunglasses feel kind of tight. I used the distance and length of my last glasses but I just they were just a little smaller. I still like the sunglasses "
"Easy process!! Always love my glasses!!"
"The order experience was really terrible. The website didn't take me through the ordering and options seamlessly - I needed to go back and forth trying to figure out waswas needed to complete the order. I don't think I've seen or more poorly designed interface. I was just about to give up and go with another company. Honestly, I wanted another exact set of glasses I had previously order - it would be so simple to just allow the customer to select from a previous order and select "buy again.""
"Thought I would give it one more try. The time before this took about 2 months to receive my glasses. This time it has been over a month so far and still no glasses. Their shipping is extremely slow. If you're in a hurry forget about this place."
“Hi Torrence,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the delay with your order. To offer the best possible prices, our glasses are produced overseas, which can affect shipping times.
We understand that waiting for over a month is frustrating. We want to assure you that your order is currently in transit via USPS and is expected to be delivered within a few days. We will also be reaching out to you via email soon to provide tracking details and compensation for the inconvenience.
We appreciate your patience and understanding.
Regards,
-Goggles4u”
"prices across the board are great! best prices Ive seen for progressive lenses. customer service rep on phone was very helpful in getting my issue resolved."
A rep from Goggles4u, Goggles4u, has responded:
“Dear Customer,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the difficulties you faced while placing your order. Your feedback is invaluable, and we have forwarded your comments to our development team to help improve our website’s user interface and make the ordering process more seamless.
We understand your frustration with not being able to reorder your previous glasses easily. While we currently do not have a "reorder" feature, this is due to the nature of prescription eyeglasses. Prescription details can change over time, and some customers may wish to switch between different types of prescriptions, such as from reading to distance or to bifocals.
We appreciate your patience and understanding, and we are always via live support to assist you with any specific needs or questions you might have regarding your order.
Regards,
-Goggles4u”