"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Easy to navigate site, good selection and great prices"
"This company has very poor customer service. And an inferior product lenses are yellow it feels like they gave me the wrong prescription. I paid for the progressive lenses, with all the upgrades for the lenses was paid for.
And it took a month too receive my glasses. I tried to cancel and the company would not allow me to cancel this order.
Wii not recommend Goggles4U!"
"It has been 30 days, and have still not received my order from June 1st."
“Hello Robert,
Thank you for reaching out. We sincerely apologize for the delay with your order.
To offer the best possible prices, we produce our glasses overseas. For your convenience, we offer two shipping options:
Standard Shipping: 14-21 working days.
Priority Shipping: 10-12 working days.
After checking the details, we can see that you selected the Standard Shipping option, and your order was delivered on the 21st working day. We apologize for any inconvenience this delay may have caused.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"I HAVE NEVER WAITED FOR ANY DELIVERY IN MY ENTIRE LIFE FOR THE TIME I HAD TO FOR A SINGLE PAIR OF WOMAN'S GLASSES . IT TOOK THE DELIVERY 3 WEEKS TO ARRIVE AT MY HOUSE AND HONESTLY I DIDN'T THINK THAT THEY WERE EVEN GOING TO SHOW UP BECAUSE I WAS SURE THEY WERE STOLEN BY THE SAME IDIOTS THAT HAVE BEEN STALKING ME AND STEALING MY OTHER ONLINE ORDERS FROM MY HOUSE AS WELL. THAT IS WAY TOO LONG FOR ME TO WAIT FOR A PAIR OF GLASSES EVEN IF THEY ARE CHEAPER THEN THE OTHER ONES. "
“Hi Joy,
We are truly sorry for the delay with your order and for any inconvenience this may have caused.
To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order was delivered on the 15th working day. We deeply apologize for any frustration or inconvenience you experienced during this time.
Thank you for your understanding and patience.
Regards,
-Goggles4u”
"So cheap and good material. Thank you.."
"I was a little worried about ordering online, but the cost was so good i had to try. I was very pleased with the glasses. super clear
I will be buying more."
"Once I paid for the glasses, that was the last I heard from goggles until I received my glasses, which took over three weeks"
“Hi Elwood,
We sincerely apologize for the delay and lack of communication regarding your recent purchase. We understand how frustrating this can be, and we deeply regret any inconvenience caused.
Please be assured that we always send an email notification when the glasses are shipped out from our production facility. Additionally, a tracking number is provided once the package is in transit with the postal service. It is concerning that you did not receive these updates.
To address this, we are escalating the issue with our concerned team for further investigation. We are committed to ensuring this does not happen again in the future and to improving our communication process.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Regards,
-Goggles4u”
"nice good quality good price."
"The instructions were VERY easy to follow.....I'm not on the computer that much so I found everything to go smoothly. Thank You!"
"Goggles 4U was very helpful throughout the whole process of ordering and sending to me. Their online chat walked me through the measurements and how to fill out the prescription infor for my progressive lenses, They kept me aware of my shipment which I paid extra to expedite. The glasses arrived as scheduled. And both the fit and the quality of the lenses are terrific. And to think it was all done online at an incredibly low price. Then their online support helped me a few weeks later with my insurance claim and emailed me right away the info I needed. I saved so much money and anxiety over the last retain experience. I highly recommend them."
"Great, love the service . Fast and efficient."
"I absolutely love my glasses. They are stylish, seem to be well-built, and reflect my prescription perfectly. If I could change anything about my experience, it would have been one thing...the shipping time. If they could arrive a bit faster I would rate the entire experience 5 out of 5."
"This is my second pair of glasses. I need sunglasses for the 50yr reunion party."
"Couldn’t add a note specifying actual size of my glasses needed! Included it on my prescription form but can’t tell them that"
"So I need glasses a newpercription that is and the big names with insurance cost a fourtune. I hope these are good because i need to order for my wife and i would like more pairs. Maybe you guys can give a discount !"
A rep from Goggles4u, Goggles4u, has responded:
“Hi Donald,
We are truly sorry to hear about your disappointing experience with our product and service. We apologize for the inconvenience and delay you encountered with your order.
We can see that you have been in contact with our customer service team and that the issue has been resolved. Additionally, we have escalated your case to the relevant team to ensure that such issues do not occur again in the future.
Thank you for bringing this to our attention. We value your feedback and will use it to improve our services.
Regards,
-Goggles4u”