"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"I am overjoyed with cost savings and quality for the money. I immediately ordered a second pair."
"I was a little nervous about ordering prescription sunglasses online but I was surprised by the quality of them. "
"I thought it took a little long to get my new glasses, it was worth the wait! I do wish they used a different delivery system though. Other than that everything was great!!"
"On their website it says when you order you can pick 10 day their standard delivery or 2-day rush shipping... Well, this took 30 days and when I did receive the glasses, they arrived damaged and when I told them about it, they did NOT seem to really care, even sent them pictures of it. They must have new management or something, they used to take care of the problems now they just don't seem to really care."
"Great glasses, great service. Thank you so much for all the help."
"I was skeptical about ordering glasses on line. But everything went great. The quality and the price were awesome for progressive lenses. I'll order more."
"It's been about a months, no glasses delivery yet"
“Hi Phillip,
We deeply apologize for the significant delay with your order. This experience does not reflect the level of service we strive to provide, and we are truly sorry for the inconvenience caused.
Your order is currently in transit and should be delivered within a few days. We understand that the order has not been delivered within the committed timeframe, and we regret the frustration and inconvenience you have endured.
To make this right, we will be reaching out to you via email shortly to discuss a suitable form of compensation for the trouble you’ve experienced. Your business is important to us, and we are committed to preventing such issues in the future.
Thank you for your patience and understanding. We appreciate your continued trust in us.
Regards,
-Goggles4u”
"I’ve always had good luck with Goggles4u, and this was my 6th or 7th order over the years. I’ve noticed their production/shipping times are getting longer and longer. My last order took almost a full month to arrive. It’s at the point where I might start looking to buy glasses elsewhere. "
“Hi Matthew,
We are truly sorry for the delay with your order and for any inconvenience this may have caused.
To offer the best possible prices, our glasses are produced overseas. For your convenience, we provide two shipping options:
Standard Shipping: 14-21 working days
Priority Shipping: 10-12 working days
After reviewing your order, we can confirm that you selected the Standard Shipping option, and your order was delivered on the 17th working day. We deeply apologize for any frustration or inconvenience you experienced during this time.
Thank you for your understanding and patience.
Regards,
Goggles4u”
"Great purchase experience!"
"Start to finish was easy to manage and find my way around. Prices were excellent. Only concern was when I first got on and subscribed it said I would get 50% off plus an additional 21% this must have been on specific items because I only got the 50% off even with the code."
"Honestly, for the price I paid, I thought I would put these on and see absolutely nothing! I imagined everything would be totally blurred out! But, I wanted new frames, and could not afford the prices before my one year time I had to wait for my insurance to help. So, I thought I’d give it a try. The lenses are great! I can see really well!!! And, they’re progressives! Only reason for 4 and not 5 stars, is that it took between 3-4 weeks to get them, the frames are not the highest quality, and don’t fit quite right (I’ll go get them adjusted though.) Will I order again? Likely. "
"Great frames fast delivery fit was perfect "
"I gave 5 stars but a little slow this yr still you guys get the job done. "
"I have never bought prescription glasses online before. User friendly for an old guy like me!!!"
"great! love everything i see!"
A rep from Goggles4u, Goggles4u, has responded:
“Hi Randy,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand your frustration and disappointment.
Upon reviewing your order details, we see that you selected standard shipping, and your order was delivered within the committed timeframe. However, we are truly sorry to hear that your glasses arrived damaged.
We have escalated your complaint for further review and can confirm that you are in contact with our customer support team. Rest assured, we are committed to resolving this issue to your satisfaction.
Thank you for your patience and understanding.
Regards,
-Goggles4u”