"I still haven’t received my glasses. They were sent to the wrong address. Upon receiving them back they did not expedite the delivery to me. I ordered them over a month ago. "
"Your web page needs a reorder button on past orders. I essentially had to manually put the order back in again. Your product has been excellent; the delivery is 30 days or more. But I am a repeat customer. Thank you."
"I got 1 pair of eyeglasses from goggles 4u....I love them so I'm trying you again...."
"Looking forward to seeing the new frames, first time ordering from this company. "
"One frame bent and 2nd pair did not do the progressive tinting. The company doesn't want to redo the lenses as per the order and won't refund money"
"1st time buyer. Everything was simple and easy to do. Plus I got a discount. Thank you. Will be buying from you again. "
"Order experience excellent, fast and easy
"
"Very good just lengthy wait"
"I still have not received my glasses yet. "
“Hi Darnell,
We sincerely apologize for the severe delay in the delivery of your glasses. Your order was dispatched from our facility on schedule; however, it has been delayed by the Postal Service and has been in transit since June 6th.
We take full responsibility for this issue and have forwarded it to the relevant team for investigation. In the meantime, we will reach out to you via email shortly to resolve this matter in your best interest.
Thank you for your patience and understanding.
Regards,
-Goggles4u”
"It was easy to order. Can't wait to get it."
"He fixed my problem on the site immediately and efficiently
"
"Easy to choose glasses, use the mirror. Great price with the coupon"
"Always get my glasses and my kids on time the quality could be better brake easy . But I guess that’s why there so cheap "
"The price point drew me in, for sure. But like my Momma and Daddy always said, “You get what you pay for!” So, so true. I guess I didn’t pay for an accurate delivery timeframe, or a tracking number that I didn’t have to call and ask for after the promised delivery date had passed, or an undamaged product. I’m cutting my losses here, folks! I don’t even care to cause myself unwarranted stress and frustration by going through what surely would be a six-month return and replacement process. The only positive with my interaction with Goggles4U is they had no issue at all with accepting my payment. Go figure!
Now about the glasses: I ordered a progressive, photo chromatic, frameless set. No small feat, I know! But hey, they offered it. The glasses were broken right out of the box (I WISH I could upload photos here). They had to have known this. There is some metal wire that is attached to the nosepiece that cuts the mess out of me. And The tint level is barely there. I am, however impressed by the prescription lenses. The script is flawless. Won’t help me one bit when my glasses eventually turn into a monocle. Oh well, I tried. Luckily I’m only out $55.00!"
“Hi Sonya,
We sincerely apologize for the inconvenience you have experienced with your recent order.
To offer the best possible prices, our glasses are produced overseas, which can sometimes result in longer delivery times. We understand how frustrating this can be and regret that you did not receive an accurate delivery timeframe or a timely tracking number.
We are also deeply sorry to hear that your glasses arrived broken and did not meet your expectations regarding the tint level and comfort. This is certainly not the quality of product or service we aim to provide.
We will reach out to you via email shortly to resolve the issue with the broken glasses and ensure you receive the quality and service you deserve.
Thank you for bringing these issues to our attention, and we appreciate your patience as we work to make this right.
Regards,
-Goggles4u
”
"Shipping continues to rise and the discount codes they offer don't work. "
“Hi Bethanie,
We sincerely apologize for the inconvenience you have experienced.
Please note that our shipping charges have remained unchanged for the past few years. We see that you placed your order with Priority shipping, which is indeed more expensive compared to our regular shipping options.
If you encounter any issues with our discount codes in the future, please reach out to us via live support so we can assist you in real-time. We can confirm that you were able to avail the best possible discount on your recent order.
Thank you for your understanding, and we appreciate your feedback.
Regards,
-Goggles4u”
"Excellent. The wait was well worth it. Definitely ordering a second pair soon."
A rep from Goggles4u, Goggles4u, has responded:
“Hi Edie,
We deeply apologize for the inconvenience you have faced with your recent order, including the bent frame and the issue with the photochromic tinting on the second pair.
We understand how frustrating this must be, and we want to assure you that we are committed to resolving this matter to your satisfaction. We can see that you are already in contact with our customer support team, and they are working diligently to address and resolve your concerns.
Thank you for bringing these issues to our attention, and we appreciate your patience as we work to make things right for you.
Warm regards,”