"My first image wasn’t excepted, I tried over and over to adjust it. (I’m not great with computers) I called Customer Service and was told that even the new image I was trying would fail. I was really bummed, I thought the image that I had made wasn’t correct. I went back to the site, and found a button that would make my image fit correctly! Had the woman on the phone known more about the website, it would have saved me a whole lot of anxiety."
"Needed some help on a reorder and she didn't want to be bothered."
“Hello William,
Can you please give us more information as to what you wanted to do on the reorder? For your information, the only thing that can be changed on a reorder would be the quantity.
Thank you”
"We have GotPrint print all our promotional materials from postcards to posters including concert tickets.
Michigan Philharmonic"
“Hello Beth,
Thank you for your comments, we look forward to working with you again.
Thank you”
"Love the quality and the price!!"
“Hello,
We are happy you loved your Christmas cards.
Thank you!”
"quick service, easy to order" great quality!!"
“Hello Karen,
Thank you for your kind words.
Thank you”
"Horrible!! I've been working with GotPrint to order my Save the Dates for our wedding for almost three weeks now. We've uploaded our file about 8-9 times, and I've been on the phone with customer service over 4 times for 20+ minutes each. Without a resolution. It's a very simple file that they cannot get right. Initially the text was blurry so we upgraded to manual processing, then the file was the wrong size or cropped wrong, and now for the last several revisions the color has been way off. We've followed every suggestion customer service has offered and there are still issues with the file. GotPrint charges $5 for every upload, which they have waived, but it is absolutely ridiculous considering that the issue is stemming on their end and has been ongoing for almost three weeks now. This company makes pamphlets and business cards, where color and logos are so important, and they still can't get this even close!! Absolutely horrible experience. Do not order anything here. "
“Hello Kaitlin,
We do not make adjustments to customer files at all, the CMYK values submitted on original files are matching the PDF proofs provided. Reupload fees are only charged after an order has been reviewed and approved by processing and you request a reupload link, but we have been working with you on waiving those fees. Please contact our Customer Service department so we can assist you further.
Thank you”
"Just what we expected. Got just what we ordered."
“Hello,
We are really glad you like your cards and look forward to working with you again.
Thank you”
"This was out first time ordering and we are very impressed! Customer service was awesome (layout, print edges etc.) time from ordering to delivery was super fast, great prices and outstanding quality! We’ll definitely order again!"
“Hello,
Thank you so much for your kind words and we look forward to working with you on many more orders is the future.
Thank you”
"Their newly designed website is great, much faster and so much more user friendly. I've used GotPrint for several years mainly for business cards but they do offer many other products. I've only ever had one print quality issue, which they took care of. "
“Hello Ryan,
Thank you for letting us know that you like the new website. If you do have any thoughts on how we can better improve it, please let us know.
Thank you”
"GotPrint kept us in the loop ALWAYS!
Told us the details they needed for our print logo and when we didn't meet their requirements, gave us instructions so we met them.
AND, keep us apprised of the mugs when they were to ship, and how long UPS would take to deliver them... and they were spot on.
More importantly, each and every coffee mug was in a protective container, which we appreciated so much.
We WILL do business with them again.
Elliot Gold"
“Hello Elliot,
We are glad that you are happy with your order and look forward to working with you again.
Thank you”
"Easy website, quick delivery, great price. "
“Hello Mary,
Thank you for your feedback, we always like getting positive feedback.
Thank you”
"I had issues ordering when I had used the site's online designer. It said my lines would bleed when I had done everything correctly on the designer."
“Hello,
I am sorry that you were having issues with the Online Designer. If you do have further problems, please contact our Customer Service department and we will be more than happy to help you.
Thank you”
"I have always had superior service and product."
“Hi Carolina,
Thank you for your feedback, looking forward to working with you again soon!
Thank you!”
"Business cards were spot on with my logo and easy to design templet. The cards were all that was expected and better yet they beat out Vista print not only in price but their shipping time! But t-shirts were expensive so I ordered else where. "
“Hello,
Thank you for your feedback, we are glad you are happy with your business card order.
Thank you!”
"I have used them several times, but now they are garbage. Messed up the order, then messed up the reprint, and now won't give me my money back. Never use them! Their customer service reps cant talk to quality assurance, QA doesn't talk to production, and QA can't write in English so you know they are outsourcing it. Now they have even disabled my account. Very dishonest company! "
“Hello,
We do apologize for the inconvenience or any kind of dissatisfaction you experienced with your order. Please provide us your order number so that we can better look into this issue or you can also create a problem ticket through your GP account to report this issue and our Quality Control department will contact you.
Thank you.”
A rep from GotPrint, GotPrint, has responded:
“Hello,
Thank you for your feedback. Can you provide the order number in order for us to further investigate? The option to Automatically Fit your files is available, but we highly recommend resizing your files to the correct size to avoid any resolution issues.
Thank you. ”