"I have never dealt with a more incompetent group of people, Not only that but condescending and rude as well. FAR and AWAY the worst experience I've had with a print company. My advice, go local, use a business that actually has experience in working with images and can use things like rulers and understands math. The real kicker is I've actually used them several times, all good experiences, but this is the first time where I've been treated like this, SO INCOMPETENT, SO SO RUDE!...... lesson learned. Like I said they really put in the effort for this."
"Very professional and timely "
“Hello,
Thank you for your feedback, we always appreciate positive feedback.
Thank you”
"They appear to have processed the order quickly. I got a notice in about 2 days that a UPS label was created. Five days later, UPS still didn't have the package. It's been over two weeks and still no delivery. Price was good. Service ****. If you want it fast, use someone else."
“Hello Scott,
Thank you for your comments. For the order you placed, the shipping method selected was Economy shipping which can take 7-14 business days. For Economy shipping orders, it is normal that the courier, in this case UPS, does not scan the package and update the tracking information until the package is handed off to the USPS for the final part of delivery. If you check the tracking information now, you will see that the order is due to be delivered 8/13 by end of day. If you do not receive it today, or you have any further questions, please contact our Customer Service department.
Thank you”
"First time using Got Print and I will be using them in the near future, Thanks again guys for a great job on my material."
“Hello Tony,
We are so glad you like the postcards and we look forward to working with you again.
Thank you”
"Having worked as a graphic designer directly in print shops for 15 years I was skeptical of trying online printing. But I have used GotPrint for large and small projects over the last few years and have always been impressed with the quality and speed as well as the customer service.
On the most recent job I did find it hard to get deeper technical information on an issue than the default customer service answer chart, but I imagine most folks aren't looking for that type of information. We were able to resolve everything though and the job turned out great! "
“Hello Ryan,
Thank you for your comments, we always welcome positive feedback.
Thank you”
"Great work great timing perfect"
“Hello Richard,
We are glad you are happy with your order.
Thank you”
"A client needed the same product he ordered six months ago. Just logged in, and pulled up previous order, hit re-order, uploaded the original file and order showed up just like the first one. Easy transaction."
“Hello Tony,
We are glad that you had an easy time with the order.
Thank you”
"I have used GotPrint for several items in the last few months, and I am beyond pleased with the quality of the work. I love creating items and usually print my own items. Then, I wanted to print a larger size print and found GotPrint. The first time I used them I was astounded by the quality. Now I will use them for items big and small. The price is so low, but the quality is extremely high. I even had a little damage to an order I received which was no fault of GotPrint. They were quick to respond to the problem and rectify the situation."
“Hello Libby,
We are glad you are happy with us and we look forward to working with you for years to come.
Thank you”
"Bent frames were finally credited as promised. They listened and acted."
“Hello Thomas,
I am glad we were able to resolve your issue.
Thank you”
"I've given this company a few chances with online printing (catalogs, postcards etc) and the customer service is terrible. There are so many professional cheap high-quality options now for online printing that I WOULD NOT ORDER FROM GOTPRINT ever again. "
“I am sorry that you feel that way, please can you provide some information, such as an order number, so we can try to win your business back.
Thank you”
"Easy to order, has all the templates for you to download. Fast printing and fast shipping. Fantastic quality. Highly recommend!"
“Hello,
Thank you for your positive feedback, we look forward to working with you again in the future.
Thank you
”
"Fast, efficient, no problems."
"Excellent service - helpful in getting just what I wanted and even upgrading the shipping due to changes in my schedule."
“Hello, Thank you for your positive feedback, we are glad we were able to work with you in making adjustments to your shipping method.
Thank you”
"Don’t mind paying shipping and handling, but when it pretty much doubles the cost, that’s ridiculous. "
“Hello, thank you for your feedback. For this order, you selected the recycled card stock, which is only produced in our California facility. The system did calculate a shipping discount, and we are always looking at ways to reduce shipping costs.
Thank you”
"The expertise was perfect it came fast and they kept me updated which I love. "
“Hello Tenin,
Thank you for the positive feedback, it is always great to hear.
Thank you”
A rep from GotPrint, GotPrint, has responded:
“Hello Jerry,
On reviewing your order and the phone call you made to us, there may have been a misunderstanding with the issue on the file. The image you uploaded to us had an image that was going past the blue safe zone but not extending to the black bleed line. There was also a black border on the cards that was extending to the bleed line, but stopped just inside the red cut line. What we should have made clear to you was to either remove the border totally and extend your image all the way to the black bleed line, making sure any text or logos stay within the blue safe zone, or make the border larger so it extends inside the safe zone and make your image smaller so that is also within the safe zone. That way, if there is any shift during the cutting process, you are not left with an uneven border.
We apologize for any miscommunication on this issue.
Thank you”