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Product & services pricing
4.23/5
Chance of future purchase:
4.23/5
Shipping & packaging:
4.40/5
Customer service:
3.97/5
Return/Replacement policy:
4.21/5

Verified
5/5

2019-11-15

I have used this company for years.

"I have always had superior service and product."

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Rep reply posted 2019-11-15
A rep from GotPrint, GotPrint, has responded:

“Hi Carolina,
Thank you for your feedback, looking forward to working with you again soon!
Thank you!”


Verified
5/5

2019-11-13

Great Business Cards

"Business cards were spot on with my logo and easy to design templet. The cards were all that was expected and better yet they beat out Vista print not only in price but their shipping time! But t-shirts were expensive so I ordered else where. "

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Rep reply posted 2019-11-13
A rep from GotPrint, GotPrint, has responded:

“Hello,
Thank you for your feedback, we are glad you are happy with your business card order.
Thank you!”


Verified
1/5

2015-08-26

Buyer Beware

"I have used them several times, but now they are garbage. Messed up the order, then messed up the reprint, and now won't give me my money back. Never use them! Their customer service reps cant talk to quality assurance, QA doesn't talk to production, and QA can't write in English so you know they are outsourcing it. Now they have even disabled my account. Very dishonest company! "

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Rep reply posted 2015-08-26
A rep from GotPrint, GotPrint, has responded:

“Hello,
We do apologize for the inconvenience or any kind of dissatisfaction you experienced with your order. Please provide us your order number so that we can better look into this issue or you can also create a problem ticket through your GP account to report this issue and our Quality Control department will contact you.
Thank you.”


Verified
5/5

2019-11-11

Great products and service

"I've ordered many items from here. All of them were great quality. I received my latest order and it had a scratch on it. I notified GotPrint and it was reordered right away. No questions asked.
Great customer service.
John
"


Rep reply posted 2019-11-11
A rep from GotPrint, GotPrint, has responded:

“Hello John,
We are glad that we were able to resolve the problem for you.
Thank you”


Verified
5/5

2019-11-05

excellent

"Great service. The cards were as expected."


Rep reply posted 2019-11-06
A rep from GotPrint, GotPrint, has responded:

“Hello Lina,
We are glad you like your order.
Thank you”


Verified
1/5

2019-10-31

No Show Postcards

"They notified me on the EXPECTED DELIVERY DAY that there was a problem with the bleed on the artwork. On THE DAY of! I expected to have them for an event the following day. If they had let me know sooner I could have made other printing arrangements locally - but NOPE. So I had no info piece to hand out. That's it for me and this company!"


Rep reply posted 2019-11-01
A rep from GotPrint, GotPrint, has responded:

“Hello Carol,
You placed your order 10/17 and we sent you an email that same day advising of the issue, we then sent a followup email 10/25, which is the day you contacted us to cancel the order. As we are an online company, most of our correspondence is done via email, we apologize for any misunderstanding.
Thank you”


Verified
5/5

2019-10-31

Thanks So Much

"I appreciate that Got Print has such good customer service. Excellent prices, great quality printing, and help if I need it with my order. I've been a customer for many years and I'm very happy with Got Print's work. "

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Rep reply posted 2019-11-01
A rep from GotPrint, GotPrint, has responded:

“Hello Suzanne,
Thank you for your kind words, it's always great to get positive feedback.
Thank you”


Verified
3/5

2019-10-31

Thank you cards

"Thank you cards did not come with envelopes and it didn't specify. There typically on other sites shows recommended items so you make sure you don't forget, but typically they are included so you know which size to order. Other than that, the products turned out great! "

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Rep reply posted 2019-10-31
A rep from GotPrint, GotPrint, has responded:

“Hello,
Thank you for your comments. We do have the envelope sizes we would recommend under the Product Information tab on the greeting cards order page, it does also specify on there that envelopes are not included. Sorry for any confusion.
Thank you”


Verified
5/5

2019-10-30

Excited about my purchase

"From the ordering process to the finished product (bookmarks), my experience was fantastic! After I placed my order there was a question on how my bookmark was setup on my end. They contacted me to be able to correct it prior to print. Final product better then I could of imagined! "

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Rep reply posted 2019-10-30
A rep from GotPrint, GotPrint, has responded:

“Hello Ann,
We are happy that you like your bookmarks and we look forward to working with you again in the future.
Thank you”


Verified
5/5

2019-10-30

Quick turnaround

"I ordered my company cards and just 4 business days later they were in the mail."

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Rep reply posted 2019-10-31
A rep from GotPrint, GotPrint, has responded:

“Hello,
We are glad that we were able to get the cards to you quickly.
Thank you”


Verified
5/5

2019-10-29

thanks

"I'm super happy with the price and quality . Thanks again"

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Rep reply posted 2019-10-31
A rep from GotPrint, GotPrint, has responded:

“Hello Felix,
You are more than welcome.
Thank you”


Verified
3/5

2019-10-28

bANNERS

"Just had two banners printed: I aks no Grommets! and NO HEM! they cam with no grommets, but had a 1" hem on them. I don't understand why they could not leave off the hem. I am a manufacturer and the layout was so I could cut the banner into strips to apply overtop of a seam on a product. My layout is screwed now because of the hem so two in middle are usable, but outside two will have to be odd size which makes finish product look like crap. I know the banner is printed and the hem is separate. So why could the hem not be left off? Also the hem isn't even finished correctly. Whether it is heat sealed or glued it's junk. I grabbed a piece and was able to peel it and open it up. I can't do that because then product really look like crap. I am folding it back over and will have to rf weld it or heat weld it myself because the crease is there. I titled the job order "DO NOT HEM BANNERS" so where was the confusion? I wrote customer service and got back that they have to be hemmed? That needs fixing too i guess.. Knowledgeable people need to be at customer service so we don't get ridiculous answers. Next time (if I go that route) if I request no hem, I want no hem or they will be sent back. I am not going to accept what I didn't purchase."

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Rep reply posted 2019-10-31
A rep from GotPrint, GotPrint, has responded:

“Hello,
On the order page when you are selecting the banners, it does show that they will come with all sides hemming. We also advised you when you emailed, and before your order went to print, that we are not able to offer no hemming on our banners. Because of the way we print, we do not have any additional customization then what is shown on the website. If you have any further questions, please call our Customer Service department.
Thank you ”


Verified
5/5

2019-10-21

Good results

"The business card turned out great, was delivered within a week, and the price was excellent."

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Rep reply posted 2019-10-21
A rep from GotPrint, GotPrint, has responded:

“Hello,
We are glad that you like the cards.
Thank you”


Verified
5/5

2019-10-18

Excellent

"High quality products. Excellent packaging. Excellent customer service on chat, email and phone. Used them for years. I highly recommend them."

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Rep reply posted 2019-10-21
A rep from GotPrint, GotPrint, has responded:

“Hello,
Thank you for your kind words, we look forward to working again with you for the years to come.
Thank you”


Verified
5/5

2019-10-17

My Clients Love The Quick Turn Around

"Thank you for always doing a great job, your so good in fact that my clients always want their printed material within 4 days. So they now call 5 to 6 days before with a new design project! Nonetheless, I am appreciative of your quick turn around and great quality."

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Rep reply posted 2019-10-18
A rep from GotPrint, GotPrint, has responded:

“Hello Morgan,
We are really glad that we are able to help you.
Thank you”