"THE SITE WAS HELPFUL AND THE GOVERNMENT GRAINGER REPRESENTATIVE WAS ALSO HELPFUL"

"A lot of the products seem overpriced compared to the big box stores"

"When it came to the SDS, I needed a PDF to save. there is only a link to the web page available."

"Today's experience was good and easy, as I was not looking to compare products, and do extensive searching. One of the problems I have everytime for instance, is the sign in button for account holders is so small, and is almost hidden at the top of the page. It doesn't need to be so hard to locate on a busy looking home page!"

"You did not have images of some of the few items that I needed (e.g. 8020's part number 4108). That wasn't helpful."

"finding a particular item is easier online than looking thru a catalog, I don't know decides what to call something but they have quite a n imagination!"

"SITE WAS EASY TO NAVIGATE - PRODUCT SELECTION FILTERS WERE MULTIPLE AND RELEVANT - SHIFTING TO MULTIPLE PRODUCT CATEGORIES WAS QUICK AND EASY - ACCESS TO DETAILED PRODUCT INFO WAS QUICK AND CLEAR"

"It was good i found what i needed and generally found the info needed. I was looking for bike racks and not all had the size of the pipe material used."

"I learned an important lesson, not to trust pictures or quick descriptions. I like the convenience of the online option. But now know it requires a closer look.I looked the items up in the catalog and found that they were on different pages and what the difference was. So this is a combination. I need to be more knowledgeable in my searches and read ALL information on the product.The catalog told me everywhere to look for the general item. The web is more specific and sometimes a little confusing."

"good but the survey was too long and time consuming ! Seemed redundant a bit."

"I had to have a hard hat. Price was $39 and on the first screen it showed that I only had to pay $23. When I got to checkout it was back to $38 and another $11 after that for shipping. Would have been really nice to save the extra few dollars on this. I wasOriginal price was $38. Next screen said I had a savings and that the price was $23. When I went to check out the price was back up to $38 plus $12 in shipping. I have to order approximately 60 hard hats soon and I am not confident your website will give me the cost break. Comments?"

"Have been ordering online for 15 years"

"filter boxes did not load first three times. Then the scroll bar on the pull down menu did not work. There was no way specify size from the filters. Went back out and put size in my initial search string and THEN got results I could use. When I clicked on Chat, I never got a person , just a repeating progress bar!!"

"Set up is nice once understood, allows a quick review of information and gives enough information to make a reasonable purchase. Irrelevant products were found occasionally but not enough to make the site irrelevant."

"The site worked well and quickly enough. I need more work scaffolding and I'm looking around for the best product to suit my purpose."