"I would like to see more product photos of what you guys sell and also would like it if you guys would quit discontinuing products."

"It was easy to order, and I love the free, fast shipping!"

"The Site is too 'busy'. Keep it simple. I don't want an 'experience', I want to find needed items."

"I would like to see more truly related parts such as if I'm looking for couplers, I'd like to see the fitting that is a mate to it or a series of fittings that could work, and not what other customers have bought"

"I chatted with someone and her response was very slow and I would have to ask 2x and then I still did not receive the correct answer"

"Stop asking the same questions on the survey..."

"THE SITE IS EASY TO NAVIGATE AND THE PRODUCT DISPLAYS ARE VERY HELPFUL."

"Could'nt find what i was looking for chat came on Kate was very helpful found what I was looking for going to get with my boss will look at again and most likly make a purchase thank you"

"It was good as always. I have used the site many times to research products before visiting store to buy."

"I was on the chat site because I needed the product by Friday and I had no was to do that. So I used the chat but it disappeared before I could finish so then I called and that person helped me."

"Researching products and general category education prior to product selection"

"Easy to access and very clear descriptions."

"I have used Grainger for many years always a great place to find what I need"

"It's always quick and easy to make a purchase with Grainger."

"Great place to order from. Wide variety and fast shipping"