"very good. the tech support was very helpful"

"I had a great overall experienc."

"I WAS ABLE TO FIND AND PURCHASE WHAT I WAS LOOKING FOR."

"I could not locate the part thru the search engine using the brand name of the product, Found it using several other variables."

"Person to person is always the best way to purchase something as they are always very helpful."

"tried looking up helicoil inserts and all I got was tools"

"The refine search section made it easy to find the product I am looking for."

"too expensive compared to direct competitors"

"Your search engine is terrible. You need spell check, and if the description does not match perfectly I can not find what I want. I have to google and add grainger to the search"

"The only hold up with using Grainger.com is the constant pop-ups, they are very annoying, especially the one where the window asks you if you need help. 9 times out of 10 that window in particular will pop-up when I am already finished ordering. Also there have been pop-ups when I am trying to enter my log-in info and that is very discouraging. If the pop-up windows did not show up, I would give your website a 10 out of 10 all day!"

"Too much garbage on the screen."

"shopping experience always good but this survey much longer than expected."

"I needed to only order two special types of batteries....each about $4. Shipping costs were MORE than the product purchased. We are a state and local government account so I didn't think we were charged for shipping."

"Normally I have no problem with Grainger.com. Today it took a long time to find where to cancel auto orders. I think there should be a link to my auto orders from the auto orders page."

"Excellent. Website response time is much faster than previously."