"I have prior experience working with Grainger and I am aware of the different department experts that some are not an that is what assisted me with my issue today."

"I order several times a week, but today the product i ordered was refused to me and a message stating it was reserved for specific customers appeared when trying to place the item into cart. customer service placed the order for me instead."

"This was for a very specialized application, at first I was happy to see suggested alternative recommendations, because the Loctite products are very expensive. None of the suggested alternates met my needs for the products I purchased"

"I searched by my AC name and model # and by part # and nothing came up. I am a homeowner not a contractor. Your site is not homeowner friendly."

"I used to shop at Grainger.com alot, but lately it takes to long for pages to load."

"Ordering is and has always been extremely easy and efficient. Reviewing past orders or purchased products is inconsistent at best."

"the site as always is difficult to navigate, searches don't always give relevant results"

"I had no problems accessing the website in general or specifically. The product just wasn't available from Grainger.com"

"I was checking prices for silicon and availability"

"The site was great. Just need a better discount on our account to match other retailers"

"My experience was fine. It took me longer to take this survey than to order my product."

"When unable to access my user name, I called 800-Grainger. Spoke to Sandra Received EXCELLENT help. Thank you, Sandra!"

"SHOW ALL PLUG ENDS OF ADAPTERS SO CUSTOMER CAN SEE WHAT PLUG INS WILL WORK."

"Nice to see that you carry hard to find hardware.I can always depend on you for that....Thanks!"

"Pleasant experience - this survey seems too long though - I believe I spent as much time on this as I did shopping and ordering my items."