"This survey is waaaaaay to long"
"Unless you know exact verbiage, searching can be futile. Thank goodness for our customer account rep!"
"My company AECOM has a national account and used their page to order."
"Very easy to find the product I was researching."
"Great as always, fast ordering and fast shipping."
"your bulk entry pad screwed up today. I typed in items then needed one more space so I hit the button for more lines and when the sheet came up the previously entered items and quantities had been changed to things I did not want. Had to do all over again."
"Hard to find some products"
"Difficult to get to customer service and arrange to return incorrect item."
"My experience today was excellent. I called about 10:55 am and in about 15 minutes, after speaking to Denise, James and Nancy, they were able to locate an item from a supplier that was not in the catalog. Quick, friendly, helpful and professional. A very good job.Thanks."
"Grainger has always met or exceeded my expectations when it comes to ease of use on their website and general customer service overall."
"The technical assistance is very helpful. I am researching a pneumatic system for a series of doors. The associate spent a lot of time walking me through what I needed and showed me examples of the components I would need.A month ago I was looking for high a pressure check valve. The associate I spoke to them was also very helpful in pointing me in the right direction."
"Grainger.com is a handy go-to resource."
"Grainger .com is great , the way you restructered your local reps is no good. i work in virginia and nor my rep is in texas . have no one local to work with moved me to a total differant pricing structer. not happy with new service"
"Not enough options to view. Not enough category selections."
"I send thousands each month and I do not use Grainger simply because you cannot send me an email conformation and receipt. Last year I talked and talked to your IT and they could never fix the problem so I only come here when I cant find it on MSC"