"Ease of navigation and availability of the product I sought."

"If you served Beer and Peanuts you would never get rid of me!"

"I didn't spend anymore time on it than what was needed to purchase the item I needed. I have used your catalogs for almost 40 yrs. I expected the site to work well as I do any of them. I will take more time next time and do more navigating and getting more familiar. It was nice to have it. We are probably getting more used to using sites like this. Hardly ever go for the catalogs anymore unless needed. Thanks again for being there with what was needed today. Thanks, Don"

"Usually I find what I'm looking for at a reasonable price."

"the technical specs are lacking and the knowledge base of customer support is not helpful in most circumstances, follow through from customer service is very slow when the ball doesn't get completely dropped."

"Not enough info in the product description. I had to chat to get the answer I was looking for. Erroredd out twice adding to cart. Errored out twice looking for local branch."

"Great selection of parts, but more parts than images (no picture of my exact part)."

"Grainger.com was extremely helpful in assisting me to locate various items in a timely manner"

"Some part I was looking for was difficult to find"

"the freezer - Danby 3.6 cu. ft. was 216% higher priced than competitors, not a little - 200%+"

"This was our first time on your website-found exactly what we needed with out any glitches-we're going to buy from you again. Thank you. Bill Jr."

"It would be really cool if the tracking number were available next to the order in the history page instead of going into the order and then tracking the order."

"Very good. A thank you to Michael Milligan who set me up and told me about State Contract pricing and a good price on batteries."

"I very much dislike the pop up surverys and the chat people popping up all the time this my work and if I need help with finding something I will call the branch or my sale person. I do not need and pop up on line chat person or a servey telling me I have to do this"

"The experience was ok, no trouble at all with the website."