"I was able to get to the product of interest very quickly. the actual buying decision will be made by someone else but I recommended they follow thru with you."
"Search tools are still too random. Putting in as simple keyword like o-ring only returns three results. Changing the keyword to O-rings generates 5,000.Filtering tools are a bit clumsy and choices are too broad. For example, who cares what category you use, I just want to search for metric o-rings of a specific size. I shouldn't have to guess what category you used.When trying to drill down through choices, the view more option is annoying and performs poorly. It collapses back to first 6 options after each selection and needs to be re-expanded in order to scroll further down. When trying to select 3 choices at the bottom of a long list, this is particularly difficult.Overall, the screen is jumping up-and-down for each choice and graphics are constantly reloading after each selection. Too chaotic and not very convenient."
"Good clear web site. Worked well. Lots of info and comparison options for similar objects."
"Good, lots of information was available"
"I having been having issues with approving orders, it is taking two and three attempts to get it done"
"The site is easy to use and I went to where I needed within a very short time frame."
"fairly good with one exception. POP-UPS!!!"
"In general terms my experience with Grainger was a positive one. I found the products I was looking for."
"I was researching which screw sizes I needed for a kitchen tile reducer boards installation. I communicated with two of your online chat representatives, and they both gave me excellent, expert, specific advice. I am very pleased with your online chat personnel, and commend them on their professionalism and knowledge, helpfulness. Thanks."
"I did end up finding what I was looking for specifically, but wasn't able to browse for anything else. Overall I was disappointed in the site."
"I will never refer or point another customer to Grainger and cut my own throat financially"
"General experience was poor. Site is too bloated and tries too hard, Need to build the functionality without being so intrusive and over engineered for the sake of engineering. Has the feel of a site that was internally designed by marketing rather than being driven by the needs of the customer."
"WHILE WORKING AT VOUGHT INDUSTRIES, SUPERVISOR/PLANNER I ORDERED FREQUENTLY FROM GRAINGER. I WAS IN THE MAINTENANCE GROUP, LOVED YOUR PRODUCTS. NOW NEEDING BUNGEE CORD THAT IS DURABLE ENOUGH TO HOLD WITHOUT SHREDDING. MAY HAVE TO COME TO LOCATION TO MAKE SURE IT IS WHAT I NEED. ONLY NEED ABOUT 50', ONLY SAW IN 100'."
"Whenever I need a unique replacement part, Grainger is the place I go. I have never been disappointed in finding even the most obscure fastener or replacement part."
"Could ask for better and quicker service"