"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"I spoke with a representative in an attempt to identify and order a part for my Charmglow grill. I ordered the part, a week later it arrived. It was the wrong part and didn't solve my issue. It was close but not a winner."
"You sent the right part the first time"
"Arrived timely. Appear to be of solid construction. Have only used the grill once since installing which was very easy."
"When I opened the grill this spring I was shocked to see my burners were shot. I got 3 new burners and 3 heat shields. Only problem I had was getting the screw out to remove the burners (1 screw for each burner). I had spent like 3 hours to get the old screen out. If any one has an idea to protect the head of the screw for securing the burner in place I would be ever so thrilled to hear some ideas. Otherwise after like 6 + years with this grill it works great. Thanks for you assistance and the quick shipping time. "
“Thank you for your review! We are so happy to hear your parts arrived quickly! The oem screws in grills are usually cheap and rust out quickly inside the grill. One thing we sometimes suggest to our customers is using stainless screws to keep the new burners in place. You should be able to find those at your local hardware store. Thanks again for your business and taking the time to share your experience!”
"I was really reluctant to purchase grill parts over the internet. Very reluctant! I stumbled onto GrillPartsSearch.com by accident and took several days to make a decision about the purchase. With customer service seeming to be a thing of the past, I don't need more headaches trying to straighten out a mess over grill parts. Much to my suprise, the staff was curteous and happy to help with my order. My second suprise came when my parts showed up exactly when they said they would. I have since referred two other people to grillpartssearch.com. I'm sure their experience will be as good as mine.
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“Thank you so much for your feedback and referrals! Customer Service and Quality are our highest priorities. Thank you for entrusting your grill needs to us. We are happy to help get you back to grillin'!”
"This company is the ultimate in customer satisfaction. Before even completing my oder, they answered all my questions, offered different solutions, and provided me with a $10 discount code. I was a little discouraged when I received my order and one part was missing (mistakes do happen with the best intentions), however, when I contacted GrillPartsSearch.com they were very apologetic and within two days I had my part."
"Had great service very informative help me on various items for my barbecue. We shift and I received it within a few days, awesome company!"
"My representative so nice and extremely helpful. She was patient while I asked many questions."
"The person I talked to when I called could not have been more helpful( I think her name was Susan). Some of the big companies could learn from her interest in helping me instead of speaking such poor English that they cannot be understood."
"Was really surprised at the quickest of our delivery, tickled to have our new burners, Now we can have our meats and etc. grilled to perfection.."
"Very helpful and knowledgeable staff!
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"Parts were ordered, shipped and received quickly. good dealer"
" I was so happy to find SS burners made in good old USA. I had tried burners made in Chine, but that was a waste of time and money. Know I can grill at ease for awhile. Thanks GrillParts for saving my old jenn-air grill."
" m I'm very satisfied. I have a 8000 BTU Char-Broil I bought in 1989 and I have to rely on y'all to keep the ol' dinosaur going."
"Thanks for your fast delivery our 45 year old Charmglow grill is ready for another season of grilling.
It's 2 sided so we'll have to do the right side next.
Happy grilling,
The Saia's"
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Hello, Thank you for taking the time to review our company! The part you purchased is a standard replacement, so it may not look exactly like your original piece. If you could please give us a call, we would be more than happy to troubleshoot the reasons it did not fit when you first tried to install it. We would also be happy to help you find the correct replacement. We also have a 30 days return policy, so if we can't find a resolution, we would be happy to refund you for the part when you return it! Thanks again and sorry the part wasn't perfect the first time!”