"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"The right parts speedily delivered. "
"My order was attended with enthusiasm and interest . It was a little difficult because my manufacturer parts numbers did not co-inside with their catalogs. We had a little problem with the bbq cover not being same as pictured and she immediately sent me a label and told me to return it. Parts that she said were on back order were sent in two days after main order. Very happy with the customer service and was happy the burner plates were very thick metal and made in the USA. Other sites stated very cheap made in China products had been sent to customers."
"Needed to replace the rusty grid in my Brinkman grill. The new stainless steel grid arrived quickly and fit perfectly. "
"Get the correct grill parts you need in a hurry! Highly recommended!"
"The parts came quick and was just as described."
"The order delivered is too short."
"The parts I ordered were a precise fit and function for my grill. Delivery was exceptionally fast, especially for "standard rates". "
"The regulator was perfect,the price was right and was delivered in 2 days,thank you for such great service,the old regulator was around for 10 years,i guess all good things must come to an end.....lol"
"called to make sure the parts were the correct ones very helpful delivered timely fashion"
"Parts finally arrived on March 14. They came with 2 screws which were to attach the ignition device to a plate, however the holes punched into the two parts are larger than the screws provided, which required some redesign of the parts. Other than that, it loos like the should work"
“Hi jeaird,
Thank you for your order and we are glad that you were able to make the parts work. We are sorry though to hear that the parts you purchased from us were a little different than your originals. Our manufacturers do everything they can to make sure that the aftermarket parts you purchase from us are as close to your originally manufactured parts as possible.
Unfortunately there are some slight variations sometimes that are just unavoidable considering there are dozens of grill manufactures and then thousands more models that all need parts. As you can imagine it gets a little tricky sometimes, but we will forward this information on to our manufactures so that they can be made aware of this issue and make the appropriate adjustments.
Thank you again for your business and we hope that you will consider us again for all of your grilling needs.
Sincerely,
GrillPartsSearch.com”
"I have yet to receive the grill replacement parts I ordered! How do I put some "heat" under this order?!?!?na"
“Hi,
We are sorry that the shipment of your items took longer than you expected. We would love to track that item and give you an update but we need your order number to get started.
If you would like to contact us and speak with us directly in regards to your order you can email us at info@grillpartssearch.com, or call us at 877-244-0737.
Thank you for your review.
GrillPartsSearch.com”
"I was very satisfied with my experience. It was easy to find the parts that I was looking for on the website. The parts arrived in just a few days as promised. I will use grill parts.com again in the future. "
"perfect fit, look durable"
"Didn't have the part I needed, but referred me to a company which had the part. This might not sound like much to some but I had about gave up on finding the part for a large grill that's only three years old and work perfectly except for the burned out part."
"Fits nicely on grill. very satified"
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Hi jacrisci,
We are sorry to hear that the item(s) in your order were too short. We would love the opportunity to help find you the correct parts but we will need some more information in regards to your grill. Please feel free to call us at (877) 244- 0737, or if you prefer to email you can reach us at info@grillpartssearch.com.
If you decide to reach out, please have your order number so that we can see what you previously ordered, and the model of your grill so that we can see what we show for that model. If you can not find the model of your grill, retrieving measurements of your original parts will be the best method of helping us find your correct replacements.
We look forward to further helping you as a customer and getting you the correct parts so you can get back to grilling!
Sincerely,
GrillPartsSearch.com”