"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"We needed new grill parts for a large party. The product shipped quick and arrived on time for the party to be a success!"
"Fast efficient service. Helpful personnel."
"After realizing my 'heat shield' order was for one single shield and NOT a 4-pack ... Following a quick call my additional parts were on the way! "
"My grill is up and smoking like it's brand new. My experience with Nexgrill while ordering the parts I needed went very smooth. The representative I spoke to helped me find the information I needed and she waited patiently while I took some measurements.
Most important....I now have my husbands grill working perfectly and I'm very happy. Thank you."
"I ordered what I thought was an exact part for my grill. It wasn't. When I called to send it back, the person on the other end of the phone said that they didn't have the model number on their site. That was the bad part. The good part is that I was contacted by a manager from the company. She was professional and seemed to want to satisfy her customer. Through some time, and a few emails, I believe this to be resolved. They did have the parts, and I would order from them again."
"Went well, no problems 1111111111111111111111111111111111111"
"I was satisfied with the parts and service. I will be returning a part I do not need and ordering a replacement grill top. Thank you!"
"On time delivery and parts as expected. Glad I was directed to their site by Kalamazoo Grill. "
"Representative was quick to help us find the part we needed and it was promptly shipped."
" great service Quality Parts and fast delivery"
"I have an old, outdoor Charmglow party host gas grill bbq on a pole in my backyard. Model is HEJ-1. I cannot turn the knob to turn on the gas; and, I needed new cooking grids, burner, venturi tube, and handle. Kimberly Mathews, she helped me big time. Excellent customer service and shipping took a week for the parts."
"Putty satisfy correct parts, excellent price, and quick delivery could not ask for a better service!!!"
"So glad to get the heat shields for "my" little gas grill. Hubby uses the charcoal grill but I'm too impatient!!! Unable to find parts elsewhere. Thx sooooooo much. "
"Had the parts I needed, better price, promt delivery"
"Hay you guys ( and gals) are nothing short of great! We were having a very difficult time finding a part for our grill ( it wasn't that old!). Mrs Boss wasn't very happy with me. Then came your company. You told me how much it was going to be, when it was going to be shipped and when it would be delivered. All be darned, finally a company that delivers on its promises!!!! Problem solved. Thank you!!!
M Myer
Overland Park, Ks "
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Mr. Moore,
Thank you so much for taking the time to share your experience. We place an extremely high value on customer service and I am so thankful for customers like you who allow us a second chance to make our mistakes right. As I mentioned, please do not hesitate to contact me personally if you have any other questions or concerns.
(It should also be noted that our website is even better now than before thanks to Mr. Moore's measuring and research. We really appreciate you, sir!).
Sincerely,
Jennifer”