"I placed an order with HPFY for a foam cleanser I have been using to care for a loved one for 3 years. My credit card was charged immediately. It is now 5 days later and the order still has not shipped. Despite this, I have received 2 emails inviting me to review my experience with HPFY and with the product. Okay, here is your review. I sent a message via chat inquiring about my order and got no help there either. There are other vendors that carry this same product but I thought I would stay loyal to HPFY and also save a dollar or two with a discount code. Next time I will know better."
"After placing my order, there was no email confirmation sent and no tracking updates provided. They did take the money for the order, but never communicated the standard information usually sent by companies to keep you updated."
“I understand how frustrating it can be to not receive any updates on your order, especially after you've already made a payment. Communication is key in building trust, and it’s disappointing to hear that we fell short in this regard. I can assure you that your feedback is important to us, and we will work to improve our communication processes. I want to inform you that your order has been processed and we will share the tracking information as soon as the order ships out. Thank you for sharing your experience with us.”
"Super fast shipping and really great selection and prices. "
“Thank you so much for your amazing review! We're thrilled to hear that you found our prices great and that your order arrived super fast. It's wonderful to know you appreciate our selection too! Your support means the world to us, and we’re excited to continue providing you with the best products!”
"Ordered 6 #500 Drive neb kits, received only 4. Customer service phone line investigating it. Unclear according to customer service agent when or if, I will be receive the 2 missing kits. Ordered kits in a timely matter to take away on an upcoming vacation. Doubtful I will receive the kits in time for my trip. Customer service agent, after a 10 min conversation, informed me I have to now go on CHAT to discuss with a supervisor to make sure I get the Kits in time. Apparently my time is of little concern to HPFY Customer Service."
“Thank you for sharing your experience! We truly appreciate your feedback, and we're excited to learn that you've taken the time to rate us. We're really sorry to hear about the mix-up with your order and the inconvenience it has caused as you prepare for your upcoming vacation. It's important to us that you receive your products on time, and we understand how crucial that is for your plans. Our customer service team is here to assist you, and we'll work diligently to resolve this for you. Your time is valuable, and we’ll strive to make things right! Stay tuned for updates, and thank you for being a part of our community!”
"Gave 4 stars because I couldn’t see right away if the order was confirmed. Also, would like to know when it will be shipped. Thank you."
“Thank you so much for your review! We're thrilled to hear that you found the drainage bags to your liking. We understand the importance of order confirmation and tracking information, so we appreciate your feedback. Your order will typically be confirmed via email, and you'll receive shipping details once it’s on its way. Although as per the standard shipping your order will be delivered to you within 5-7 business days”
"Fast service and great medical products."
“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our fast service and medical products. Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent products and service. We can't wait to serve you again!”
"Hope your product is as good as it sounds,"
“Thank you for sharing your thoughts with us. We understand how important it is for products to meet your expectations. We’re committed to providing high-quality items that truly help our customers. If you have any questions about the product or need assistance, please feel free to reach out. We're here to help you find the right solution.”
"You always have exactly what I need."
“Thank you so much for your amazing review! We're thrilled to hear that you had a wonderful shopping experience and found exactly what you needed. Your satisfaction means the world to us, and we can't wait to serve you again!”
"The last time I placed an order, it was for 3 belts with special instructions. The belts were delivered and all of them were incorrectly constructed. They were useless to me. I realize that “special instruction” belts are not returnable. When placing this new order I wanted real clarity about what I was ordering and I asked for a supervisor to be included in the order process. I also wanted to request some consideration for the totally unusable belts I received last time. This was not to be, so I placed my order anyway. These belts are costly, and I have ordered many of them from you. I hope there won’t be a problem with this upcoming order and I would like a competent supervisor to reach out to discuss a credit ."
“I understand your frustration with the issues you've experienced regarding your previous order and the lack of clarity in placing your new one. It's disheartening to receive products that don’t meet your needs, especially after making special requests. I apologize for the inconvenience this has caused you, and I appreciate your loyalty as a customer despite these challenges.
Please know that your feedback is valuable, and I encourage you to reach out directly to our support team regarding the unusable belts. We want to ensure you have a positive experience moving forward, and we’re here to assist you with any concerns you have about your current order. Your confidence in our products is important, and we hope to regain your trust.”
"The ordering process was okay but I cannot rate the entire experience until I receive the product to verify it is as represented. Thank You"
“Thank you for your feedback! We're thrilled to hear that you found the ordering process to be satisfactory. We completely understand your need to verify the product once it arrives, and we can’t wait for you to experience it! Your satisfaction is our priority, and we’re here to support you every step of the way. Once you receive your product, we would love to hear your thoughts!”
"Received promptly, in good condition. FedEx."
“Thank you for your fantastic 5-star review! We're thrilled to hear that your Cath Supplies arrived promptly and in great condition. Our team works hard to ensure a smooth delivery experience, and it's wonderful to know we hit the mark for you. Your support means so much to us!”
"This is all new to me. this is my first order. i am not sure i know what i am doing."
“Thank you so much for sharing your experience with us! We're thrilled to have you as a new customer and appreciate your honesty. It can definitely feel a bit overwhelming at first, but we're here to help you every step of the way. If you have any questions or need assistance with your order, don’t hesitate to reach out! Enjoy exploring our products!”
"Great site. Helped me to do what I wanted quickly and efficiently"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to use and that it helped you achieve your goals quickly and efficiently. Your satisfaction is our top priority, and we can't wait to assist you again in the future!”
"chat took to long and answers limited response. the size chart said I could order 4oE but it wouldn't let me on order.
I'll after I received my order for rating"
“Thank you so much for your feedback! We truly appreciate you taking the time to share your experience. We're sorry to hear that the chat response time wasn't as quick as you expected and that you faced challenges with the size chart. Your insights are invaluable, and we are always striving to improve our services! We can't wait to hear your thoughts once you receive your order. Stay tuned for more updates, and thank you for being part of our community!”
"I have been looking everywhere for a 3 inch countour neck brace with a velcro release tab. Never thought it would be so hard to find one. This one will work."
“Thank you so much for your fantastic review! We're thrilled to hear that you found the perfect 3-inch contour neck brace with a Velcro release tab. It's always exciting to know that our products can meet your needs when you've been searching high and low. We appreciate your feedback and are here to support you on your journey to better health!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“I apologize for the frustration you've experienced with your recent order. It's understandable to feel disappointed when you're trying to care for a loved one and face delays. Your loyalty to HPFY is appreciated, and it's concerning to hear that our communication hasn't met your expectations. I encourage you to reach out to our customer support team directly for assistance with your order status. We want to ensure you receive your product promptly and resolve any issues you're facing. Thank you for your feedback, and we're here to help make this right.”