"Its hard yo complete the order"
"When I originally looked up the item to order, there was a $3.00 discount. Then when I ordered thru Paypal, there was no $3.00 discount. What gives?"
“I'm sorry to hear about the confusion regarding the discount on your order. I understand how frustrating it can be to see a price difference during the checkout process. Sometimes, discounts may have specific requirements or might not apply at the point of payment. I recommend checking the terms associated with the discount, as well as ensuring the item qualifies for it. If you'd like, I can also assist you in reaching out to our customer service team to clarify this situation further or help with any adjustments needed for your order. Your satisfaction is important to us, and we want to make sure you're happy with your experience.”
"Was happy to find a hard to find item."
“Thank you so much for your amazing review! We’re thrilled to hear that you found the hard-to-find item you were looking for! It's our mission to make those unique products accessible, and we're glad we could help you! Your feedback means a lot to us!”
"just what I was looking for."
“Thank you so much for your fantastic review! We're thrilled to hear that you found exactly what you were looking for. Your satisfaction is our top priority, and we appreciate your support! Keep enjoying your product!”
"Alittle trouble following instructions to get to the purchase and pay"
“Thank you so much for your feedback! We're thrilled to hear that you found our products very good. We appreciate your note about the instructions, and we'll make sure to look into it to make your purchasing experience even smoother. Your input is invaluable to us!”
"very easy to work with-no prob"
“Thank you so much for your amazing review! We're thrilled to hear that you found our website easy to navigate and that your experience was hassle-free. Your feedback motivates us to keep improving and providing the best service possible. We can't wait to serve you again!”
"Avoid the dangers and pitfalls of the AMAZONian jungle. Sanity and civilization are right here at HPFY. "
“Wow! We are thrilled to hear your fantastic review! It's wonderful to know that you appreciate the safe and reliable shopping experience we strive to provide. Thank you for choosing HealthProductsForYou and for highlighting the importance of sanity and civilization in your shopping journey! We're here to make your experience enjoyable and seamless. Keep exploring with us!”
"I was happy with everything"
“Thank you so much for your fantastic review! We're thrilled to hear that you were happy with everything. Your satisfaction means the world to us, and we appreciate your support! Keep enjoying our products!”
"Today is Sept 29 and I have not received order No. 2153154 which I placed September 16, 4:25 pm EST! When can I expect to receive it?"
“I apologize for the frustration you've experienced with your order. It's concerning that you haven't received it yet, especially since it was placed on September 16. We have forwarded this to the processing department. Thank you for your patience.”
"The product I ordered on Jul7 31st, Comfort Cool Thumb CMC Restriction Splint, was not in stock. The last time I checked was Sept 4th on chat at which time I was informed " Right now we do not have any estimated arrival date." I called a few days after that and asked that the order be canceled. I was informed that I would receive a refund in 3 to 5 business days. As of Sept 29th, I am still waiting for the refund."
“We are sorry to hear about the frustration you've experienced with your order and the delay in receiving your refund. It's understandable to feel disappointed when expectations are not met. We have updated the accounts department and a refund will be initiated for you within 3-5 business days. Your feedback is valuable, and we appreciate you bringing this to our attention. Thank you for your patience as we work to make this right.”
"Great products and service. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you’re enjoying our products and service. Your enthusiasm really makes our day! We appreciate your support and can’t wait to serve you again!”
"Very satisfied. Had the product I wanted at a reasonable price."
“Thank you so much for your amazing review! We're thrilled to hear that you found exactly what you wanted at a price that worked for you. Your satisfaction means the world to us! We appreciate your support and look forward to serving you again soon!”
"I never received my Hydrogel Patch and there is very little information for me to follow up on, unbelievable!"
“I apologize for the frustration you've experienced with your order. It's important to us that you receive your products promptly and have the information needed to follow up. We want to inform you that the item Medi-Tech Spand-Gel Primary Hydrogel Sheet has been discontinued and we are looking for a substitute item for you. We want to resolve this issue for you as quickly as possible. Thank you for bringing this to our attention.”
"no phone operators to answer questions - old lady here needs to talk to human person to answer questions."
“I understand how frustrating it can be when you need assistance and can’t reach a human representative. Your concerns are valid, especially when you have questions that require a personal touch. While we do offer various ways to get support, including online resources, I can see how speaking directly with someone would be much more comforting for you. I encourage you to try our live chat option or email support, where our team is ready to assist you. We’re here to help you navigate your questions and ensure you have the information you need. Thank you for sharing your feedback, as it helps us improve our services.”
"It took too long to get to the product I was looking for "
“We understand how frustrating it can be to experience delays in finding the product you need. We strive to make the shopping experience as smooth as possible, and your feedback is valuable. If you have specific suggestions on how we could improve the navigation or if you need assistance locating a product, please let us know. We're here to help!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“I understand how frustrating it can be when you're having trouble finding the basket and completing your order. Your feedback is important to us, and we want to make the shopping experience as smooth as possible for you. If you're still having issues, please reach out for assistance, and we can help you navigate the website or place your order. Thank you for your patience, and we appreciate your feedback!”