"Liked it was easy and didn't take a lot of time to place this order."
"Website was easy to use and had what I wanted."
"better than amazon by far"
"product needs QUANTITY discounts"
"been usig these a long tim."
"I had to input my credit card number mulltiple times becase eachh tmes I finished, the numbers were changed to something else. I did not want to click "order completed" until the credit card nurmbers were correct. "
“I'm truly sorry to hear about the frustration you experienced with the checkout process. It sounds like a very inconvenient situation, and I understand how important it is to have a smooth and secure transaction. We appreciate your feedback as it helps us improve our services. If you need any assistance with your order or if you would like to discuss this further, please reach out to our customer support team. We're here to help.”
"Easy to order exactly what I wanted"
"Able to find exactly what I needed"
"DO NOT BUY FROM THEM! Took forever to answer and call center is in India."
“Thank you for your valuable feedback which has been taken into consideration to check on the status of the refund and apologies for any inconvenience caused by the delay. Looking forward to resolve your query as soon as possible. Your patience is highly appreciated.”
"Great experience in shopping on line and placing my order. Waiting to see how the delivery and billing experience works out. "
"Called twice on 2nd call waited to be answered but instead cut me off. Did the chat with a
Representative gave him the complete order with the new address. He then gave me the confirmation number which was 2218223. Today I checked my emails found out you had the old shipping address and a new confirmation number 2218215. Immediately did the chat
Told him about the shipping address and text back that he had it corrected and that I will get my item in 3-5 days. I hope so. Also when I spoke to the person to give him the information
( I asked to speak with a person) he had a very heavy accent which for me who is hard of
hearing made it difficult to understand him. When ordering in the future I hope things
Will go smoothly. I hope you send the correct item. "
"Love how easy is to see everthing"
"this pillow works ! vertigo during sleep, waking, etc... is GONE !!"
"too soon to evaluate - just placed first order "
“Thank you for sharing your feedback. It's completely understandable to feel uncertain after placing your first order. We strive to provide quality products and excellent service, and hope that your experience improves as you receive and use your items. If you have any questions or need assistance in the meantime, feel free to reach out. We're here to help!”
"Had to update Password. Frustrating!"
“I understand how frustrating it can be to deal with password updates, especially when you're trying to access your account quickly. If you need assistance with the password reset process or have any other questions, please let us know. We're here to help!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“Thank you for your feedback. We understand that finding the right products at a good value is important, and we appreciate your suggestion for quantity discounts. We always strive to enhance our offerings, and your input will be taken into consideration as we continue to improve our services. If you have any specific products in mind that you would like to see discounts for, please let us know!”