"Easy hopefully this is the right belt."
"I am still waiting for email confirmation on the cancelled order. I got notice that this product was not to be shipped for quite some time, that is why I cancelled . Also, I have not seen a refund on my CC as yet."
“We want to inform you that your order has been canceled and your money has been refunded to you back on 9/27/2024. We request you to please check your email inbox for the cancellation email.”
"grateful that you have the product"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the product you're looking for! Your satisfaction means the world to us, and we're grateful for your support. If you ever need anything else, we're here to help!”
"OK, but I'm a little tired with my neck discomfort.
Really hope you make extra effort for immediate shipping.
Thank you. "
“Thank you so much for your fantastic 5-star review! We're thrilled to hear from you and truly appreciate your feedback. We're constantly working to improve our shipping process and your request for immediate shipping is noted! We hope to have you feeling more comfortable soon. Thank you for being a valued customer!”
"ordering was easy and quick, although needs to be a little more advertised. I seen it once in the shopping web, then I couldn't find it after logging off and trying to find it again later. I only found it by the web address. "
“Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found the ordering process quick and easy! Your feedback about our visibility is invaluable, and we appreciate your suggestion. We're always looking for ways to improve and make it easier for everyone to find us. Happy shopping!”
"It's okay, I like it so far."
“Thank you for your awesome 5-star review! We're thrilled to hear that you find our products convenient and straightforward. It's great to know you're enjoying your experience so far. Your feedback means a lot to us!”
"looking for this type of leg bags "
“Thank you for your review! We're thrilled to hear that you're looking for our leg bags. We hope you find the perfect one to meet your needs. If you have any questions or need assistance, we're here for you! Your satisfaction means a lot to us!”
"These bags are so easy for my husband to use."
“Thank you for the fantastic review! We're thrilled to hear that the leggy bags are making things easier for your husband. It’s always our goal to provide products that enhance convenience and comfort. Your feedback means a lot to us!”
"Inhave a lot of trouble with your ordering process. "
“Thank you for sharing your feedback regarding the ordering process. We're sorry to hear that you encountered difficulties. Your experience is important to us, and we want to help resolve any issues you faced. If you could provide more details about the specific challenges, we would be glad to assist you further and improve your experience.”
"Placed an order on 9/12 and was told I would receive a notice when shipped. It is now 9/25 and no shipping info or product!
Sent an inquiry and was sent we'll get back to you ASAP your comment is being reviewed by our team.
STILL NO RESPONSE!!"
“We want to inform you that the order has been canceled as per your request and the money will be refunded in your account within 3-5 business days.”
"I was unable to create an account, just kept returning to the previous screen asking for my email. Tried using chat to get support, that didn’t work either. "
“We request you to please give us a call at 866-316-0162 and our customer service representative will assist you any type of concerns.”
"Easy to use website. Good selection of needed items.
."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to use and that you appreciate our selection of items. Your feedback means a lot to us and motivates us to keep providing the best experience possible!”
"Tried placing an order multiple times and kept receiving errors, finally one went through or at least I thought it did with confirmation email from my bank. Then I get an email days later from my bank saying I was issued a refund and find out my order was never sent. Now I am out of my supplies and had to spend extra money I didn't have to have them shipped to me sooner. I never had this problem before when placing an order before and have placed several orders in the past year or more. "
“We want to inform you that we did received an order from you dated 9/24/2024, which is already been shipped. You may check your email for the tracking information that we have sent you.”
"Having to find out on your on how to care for someone else is stoma maintenance with no real guidance can be a pain in the rear. Fortunately the good old internet came through with this great website of exactly what I need. Haven't tried the product yet, but it was exactly what I was looking for, for a reasonable price.
Local Medical shops don't care this stuff, and are Completely over priced and don't even work at all!! Will return if it works out! "
“We’re thrilled to hear that you found exactly what you needed on our site! ? It’s always our goal to make things easier for caregivers like you, and we’re so glad you’re excited about our options. We really appreciate your kind words about our site and pricing—we strive to provide the best products at the best prices! We can’t wait for you to try the product, and we’ll be here whenever you need us. Thanks for choosing us, and we look forward to supporting you further!”
"I placed an order today and I was really happy because I have a 15%off coupon and I have an email for $2 shipping . Greatly disappointed and frustrated- wanted to talk to US based customer service supervisor but there’s no one available and was on the phone with India customer service rep.
Why would you give a 15% off coupon and limit it to $25- off. Why can’t you combine the coupon with shipping ? Can’t use my rewards dollars that expires in 6 months??? So essentially I needed to choose which one will save me more . My experience with other vendors, you can use 2-3 coupons specially rewards dollars .
It’s like you want to give something and not really happy about giving it ! Unfortunate!!!!!"
“Thank you so much for your review! We're thrilled to hear that you found value in the 15% off coupon and the $2 shipping offer. However, we truly apologize for the frustration you experienced regarding the limitations on using multiple discounts and the difficulty connecting with our customer service team. Your feedback is incredibly important to us, and we understand how valuable it is to have seamless savings options. We're always looking for ways to improve our service, and your insights will definitely help us in that effort. Thank you for sharing your experience with us!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“Thank you for your review! We're thrilled to hear that you found the belt easy to use! We hope it meets all your needs perfectly. If you have any questions or need assistance, feel free to reach out. Your satisfaction means a lot to us!”