"Survey sent befre product has arricved"
"Shipping cost are WAY too high!!"
“We understand your frustration regarding the shipping costs, and we sincerely apologize for any inconvenience this has caused. We're constantly evaluating our shipping policies to provide the best value for our customers. Your feedback is important to us, and we will pass it along to the team for consideration. If there's anything else we can assist you with or if you have further concerns, please let us know.”
"They were out of the color shoe I wanted but after I asked about it, the reply was fast."
“Thank you so much for your wonderful review! We're thrilled to hear that our customer service was quick to respond to your inquiry. We always strive to provide timely support, even when things don't go as planned! We appreciate your understanding and hope you find the perfect color shoe soon! Your satisfaction means the world to us!”
"Everything went very well, not compicated, very good experience. Thank you."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had such a smooth and easy experience. It's our goal to make everything as simple and enjoyable as possible, and your feedback truly brightens our day. We appreciate you taking the time to share your thoughts!”
"I had problems puting my order thru, not happy about that. I think I singned up to be a customer and forgot password.
Does the cpap strap come in different sizes.
I thought I signed up already as a customer. Could not remember password and was having trouble putting my order thru. I was not too happy because it would take my order after trying 3 or 4 times.
Jane Paolini
/"
“Thank you so much for your feedback! We're thrilled to see you rated us 5 stars, even though you faced some challenges with your order. We totally understand how frustrating it can be to forget a password and run into issues. Rest assured, our customer support team is here to help you reset your password and make your ordering experience smoother in the future.
And yes, our CPAP straps do come in different sizes! If you need assistance selecting the right one or have any more questions, feel free to reach out. Your satisfaction is our priority, and we appreciate your patience and understanding!”
"The BOT worked very well. and the products appear to be top notched."
“Thank you for your fantastic review! We're thrilled to hear that you're a happy customer and that the BOT worked perfectly for you. It's great to know you found our products to be top-notch! Your satisfaction means the world to us, and we can’t wait to serve you again!”
"As a first time user of this service, I found it a lot more appealing than Amazon (where 2 doctors suggested I try) and easier than utilizing the 2 different providers which I had to visit in order to acquire the products I wanted. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that your first experience with us was enjoyable and exceeded your expectations! It's great to know that we could streamline the process for you compared to other options. We strive to make things as easy and appealing as possible, and your feedback truly motivates us to keep delivering the best service. We can’t wait to assist you again in the future!”
"went smoothly without difficulties"
“Thank you so much for your fantastic review! We're thrilled to hear that your experience went smoothly and without any difficulties. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations. We appreciate your support and look forward to serving you again!”
"Your website is quick to maneuver and locate items of need - thanks!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate and that you could quickly locate what you needed. Your positive feedback means the world to us, and we're excited to continue providing a great shopping experience!”
"After 11 days, I still have not received my order. Can't review a product that I don't have yet. "
“I understand how frustrating it can be to wait for an order, especially when you’re eager to use the product. Shipping delays can be quite inconvenient, and I appreciate your patience during this time. If you would like, I can help you track your order or provide more information on its status. Your experience is important to us, and we want to ensure you receive your order as soon as possible.”
"I ordered my item on November 9 and it said shipping is 3 to 5 business days as of today November 19. I have not received my item after calling your company. I was informed the item was on back order. That should’ve been clearly listed on your website before I did my order. VERY DISSATISFIED!!!"
“We sincerely apologize for the frustration you've experienced with your order. It's understandable to feel disappointed when expectations aren't met, especially regarding timely delivery. We appreciate your feedback about the communication on our website and will take it into account to improve our processes moving forward. Please know that we value your satisfaction and are here to assist you further. If you'd like, we can help you check the status of your order and discuss any alternatives available to you. Thank you for bringing this to our attention.”
"as a customer outside the US I encountered some
problems at the checkout process. following a
communication with customer support
this has been resolved."
“Thank you so much for your fantastic review! We're thrilled to hear that our customer support team was able to resolve your checkout issues. It's our goal to provide the best experience for all our customers, no matter where they're located. Your feedback means the world to us!”
"Better to get on line than trying to get from store driving allover town. My MD no longer has these available"
“Thank you so much for your fantastic review! We're thrilled to hear that you found it easy to acquire what you needed online. Convenience is key, and we're glad we could make your shopping experience smoother, especially when local options aren't available. Your support truly means a lot to us!”
"fast plesant and easy . I will shop more later thank you"
“Thank you so much for your fantastic review! We're thrilled to hear that you had a fast, pleasant, and easy shopping experience with us. Your support means the world to us, and we can't wait to serve you again in the future! Happy shopping!”
"EASY TO ORDER AND FIND WHAT I NEED. ALSO YOU HAVE GOOD COUPONS."
“We're so thrilled to hear that you had a great experience with us! It's fantastic that you found our ordering process easy and were able to find exactly what you needed. We’re especially glad you enjoyed our coupons! Your positive feedback motivates us to keep delivering the best for our customers. Thank you for sharing your thoughts!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“Thank you so much for your feedback! We're thrilled to hear that you've made your first purchase with us! We understand that it can be a bit premature to fill out a survey before you've received your product, but we appreciate your enthusiasm. We're here to ensure you have a great experience, so if you have any questions or need assistance once your product arrives, feel free to reach out. Happy shopping!”