" I purchase a Carex Button Hooks with Zipper. I paid for fast shipping. Never received it. I will have to do a charge back."
"Being medically challenged it is hard to find a site that not only contains all the various products needed for day to day living, but at a reasonable price. I look forward to getting my first shipment!"
“Thank you so much for your fantastic review! We're thrilled to hear that you found the products you need at a reasonable price—it's what we strive for! We're just as excited as you are for your first shipment, and we can't wait for you to experience the quality of our products. If you need any assistance along the way, we're here for you!”
"Venmo just spins after making me re-enter all the order shipping info. Time waster!"
“We understand how frustrating it can be when payment issues disrupt your shopping experience. Technical glitches can be very inconvenient, especially after you've put in the effort to enter all your information. If you'd like, I can help you find an alternative payment method or assist you in troubleshooting the issue with Venmo. Your time is valuable, and we want to make sure you have a smooth experience with us. Please let me know how I can assist you further.”
"first time using this company I'm waiting to get the product and see how your services are and hope this is a legit place. If everything goes right you will definitely get me as a customer"
"Your site when ordering requests TMI. It needs to be speedier. Maybe a little more basic. "
“Thank you for your feedback regarding our online ordering process. We understand that a more intuitive and streamlined experience can make a significant difference. Your suggestions about simplifying the forms and reducing the amount of information requested are valuable, and we will take them into consideration as we work to improve our website. We appreciate you bringing this to our attention, and we are committed to making your shopping experience better.”
"i love using your product and it feels really good on the skin"
“Thank you so much for your amazing review! We're thrilled to hear that you love our product and that it feels great on your skin. Your feedback means the world to us and motivates us to keep delivering top-quality products. We're excited to have you as part of our community!”
"Fair pricing (same or slightly less than competitors and ease of use on website. Others far more complicated."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our ordering process easy and our prices competitive. Making your experience as smooth as possible is our top priority, and it’s great to know we’re hitting the mark. We appreciate your support and look forward to serving you again soon!”
"great prices very easy to use the website"
“Thank you so much for your amazing review! We're thrilled to hear that you found our website easy to use and our prices great. It’s always our goal to provide a seamless shopping experience, and your feedback truly makes our day! Can't wait to serve you again!”
"Very easy to shop and navigate site with a wide variety of products to choose from; the prices were very reasonable."
“Thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to navigate and that you enjoyed our wide selection of products. Providing a great shopping experience at reasonable prices is what we strive for, and your feedback truly makes our day!”
"Where is my package ?
Seems like taking too long"
“I understand how frustrating it can be to wait for your package, especially when you need it. I recommend checking the tracking information provided in your order confirmation email for the latest updates on its status. If you still have concerns or if it seems excessively delayed, please reach out to our customer service team, and they will assist you in resolving this issue as quickly as possible. Thank you for your patience.”
"Shipping costs are ridiculous!
"
“We understand that shipping costs can be frustrating, and we appreciate your feedback. We strive to provide the best products and services, and your comments help us evaluate our shipping options. Please know that we are continuously looking for ways to improve the overall experience for our customers. If there's anything specific you'd like to discuss further, feel free to reach out.”
"Great products at great price!"
“We're thrilled to hear that you had such a positive experience with our products! Thank you for the kind words and your support. We can't wait to welcome you back for more amazing deals in the future!”
"This product helps heal my wounds, ulcers on all ankles. Thank you."
“Wow! Thank you so much for sharing your experience with Iodasorb! We're thrilled to hear how it has been a game-changer for healing your wounds and ulcers. Your feedback motivates us to continue providing quality products that make a difference in people's lives. We're so grateful for your support!”
"I hope it is a good process "
“Thank you for your review! We're thrilled to have you with us and appreciate your trust in our products. If there's anything specific you need or any questions you have about the process, feel free to reach out. We're here to help and ensure you have a great experience!”
"Price is great , color choices, can hardly wait ti see product"
“Thank you so much for your fantastic review! We're thrilled to hear that you find our prices excellent and that you love the color choices available. We can hardly wait for you to experience the product too – we’re confident you’re going to love it! Happy shopping!”
A rep from HealthProductsForYou, HPFYCustomerCare, has responded:
“We are truly sorry to hear about your experience with the Carex Button Hooks with Zipper and the shipping issues you've faced. It’s frustrating to expect a timely delivery, especially after paying for fast shipping. We want to inform you that we will be refunding your extra shipping charges that will reflect in your account within 5-7 business days. Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve our services.”