"Quick and easy to purchase , even at the last minute"
"Traveling internationally and need medical coverage as my current plan provides no coverage. HTH looked to have the best coverage."
"Customer Service said recreational hiking under a certain elevation is covered, but upon reading the policy ALL recreational and leisure activities are excluded from covered:
Adventure Sports means non-professional and non-competitive sports activities that are generally performed for recreation and leisure, and which are not a Bodily Contact Sport, Extreme Sport, Interscholastic Sport, Organized Sport or Mountaineering. Adventure Sports include but are not limited to: cycling, fishing, swimming, scuba diving for certified divers up to a maximum depth of sixty (60) feet and for uncertified divers up to a maximum depth of thirty (30) feet, snorkeling, white or black water rafting Grades 1-3, canoeing, kayaking, zip-lining, water skiing, camping, hiking, backpacking, sailing, boating, downhill Skiing, cross country Skiing, snowboarding, snowmobiling, sledding or
tobogganing, snow tubing, ice skating, resort-sponsored activities, and approved activities of the Travel Supplier.
Why would anyone buy this policy for a travel vacation? I immediately canceled the policy and requested a refund. I ended up purchasing an Allianz policy.
"
"My flight was cancelled by the airline. First, upon arrival I was informed that the flight was 90 minutes late, then 90 minutes later the flight was cancelled altogether.
My travel insurance carrier indicated that I had to do all the legwork as to why the flight was cancelled and so on and so forth. I find this situation unacceptable as I feel that the carrier should do the legwork because of their knowledge of the industry.
So, I did not receive a refund for my airline tickets nor hotel accommodations nor for purchasing the insurance from them."
“Thank you for your review! We know it is frustrating when your trip does not go as planned. Since we are not affiliated with any airlines, all claims must be filed by you with the proper accompanying documents in order to be reimbursed for your flight.”
"I was travelling in Spain and needed help finding a local covid testing site in order to fulfill US Immigration requirements for my return to the US. Their response was a long copypasta email with nothing relevant to my query. Included in the copypasta was a website address that might have led to something useful if the URL worked, but it didn't, and my attempts to find it by web searches didn't work either.
I emailed them back twice, to the address they said I should reply to, letting them know the website wasn't working and that my problem had not been solved. Three days have gone by and no reply of any kind from them.
Other travel insurers have been very prompt and specific in response to medical and re-entry queries, responding with a list of doctors or testing sites with actual street addresses, and then following up personally to make sure everything was fine.
Not HTH. Their lack of response is inexcusable.
Bottom line: You are throwing your money away by signing up with this insurer."
“Hi Nina, Thank you for your review. We are sorry about your experience. Due the strain of the pandemic and higher than normal inquiry volumes, we are doing our best to respond to all inquiries in the order they were received. Our travel medical policies only cover medically necessary Covid-19 testing, so testing needed for travel requirements is not covered.”
"I found this travel insurance has excellent coverage with a reasonable cost for the trip I have planned. My problem was that I had no idea how to get the info from my computer to my phone, and HHH didn't offer to send info via US mail. A friend showed me how to do what I needed to do, and I now have what I need on my phone. HHH is very good - I need someone to teach me how to use my iPhone!!"
"I signed up for economy insurance and had an Agent on the phone help me. Very positive experience."
"Very smooth, and helpful. "
"Due to the pandemic, I had to reschedule my trip. Customer service delayed my request to change the coverage dates to the point where I had to purchase insurance from another company. After a projected delay, HTH approved my request. Note that other companies were able to approve similar request in the matter of phone call. I do not plan on using this company again."
"I had an accident while traveling and needed ACL surgery, which some insurers could argue is elective, but if you’re active, it’s really not and has an optimal time frame after injury for best results. I had no problems getting all my expenses fully covered, including emergency room, MRI, surgery, and even physical therapy. So in the end it was cheaper than my stupid USA work insurance. I always travel with HTH now."
"Horrible had to pay by myself never use you again "
"i heard about this on you tube and checked it out. prior to departure the check inn asked if i have travel insurance."
"I've never had to use my policy while out of the country. It is simply peace of mind knowing that I have proper health/travel coverage when I am away. "
"Everything went smoothly. I’ve use a service before and I have always been satisfied with it"
"When you call for a quote or to sign up it’s quick and easy which is important because I always wait for the last minute. The agents are nice and also patient if you have a lot of questions. The coverage is ideal and not expensive. I got the insurance so that if I tested positive for COVID the day before returning to the US from Mexico that hotel during quarantine would be covered as well as any medical expenses."
"Used our insurance agent and she recommended HTH. We did look at other options directly with our tour and their insurance was far more expensive. Even better news was some of her other clients had to use the policy and were very happy. "
A rep from HTH Travel Insurance, PPhth, has responded:
“Thank you for your feedback, we are constantly striving to build products that will better serve our customers and we accept your valuable feedback.”