"I have ordered three times from Haband over the last year. The first order was 4 pair of pants, 3 were ok but the 4th was 5 sizes too big, I didn't return the item because of the shipping. The second time I ordered 2 fitted tablecloths and received 2 flat tablecloths and I did return them with the promise that I would never order from them but I did. I ordered 2 pairs of casual pumps and received 2 pair of gym shoes. I returned that order and I am now waiting to the correct item. I hope I get it."
"Placed an order and it had to be returned. It included free binoculars ( 20 x 50 ). Received (5 x50 ) binoculars in place of
( 20 x 50 ) Binoculars received were virtually disassembled with parts loose or missing. Binoculars were returned and I ask for the correct size. Again they sent me the wrong size. Now I'm told they are no longer available. I will notify
the BBB, The PA Consumer Affairs Office and the Attorney Generals Office of their False Advertising and let Haband provide
an answer."
"I ordered sweat pants in size medium in black and navy. Navy fit fine but black though tagged as medium fit like a 3X.
Called customer service who apologized and said that there would be no return shipping fee of $9.99 (especially when the sweats were only $7.59) and they would send out a new pair sized properly. Still waiting for the new pair which was exactly what I originally ordered but lo and behold, they charged my credit card the $9. 99 return fee for the first mislabeled pair.
THEY ARE THIEVES AND CARE NOTHING FOR CUSTOMER SATISFACTION OR COMPLAINT RESOULUTION. I'LL BE TAKING THIS CHARGE UP WITH MY CREDIT CARD COMPANY!
If you get their mailings, throw them away!"
"I placed an order on April 6 and now, 12 days later, the order has not been shipped. The customer service representatives were of no help. I called twice and both times they told me the order would ship the next day. That was not true. This is a company that does not even deserve one star!!"
"Been buying from Haband off and on for decades. Usually quite happy. Last month ordered online a few things found in the catalog and for the first time in ages, maybe forever, I asked for the free gift being offered in the catalog. It never came. Discovered after talking with customer service and a supervisor that the gift was only available by ordering out of the catalog, not online. Asked if it was possible to make an exception after many years as a satisfied customer. RESOUNDING NO. So, sorry Haband, you abandoned me. I guess it is time to try a competitor. "
"I placed an order in November for Christmas, 4 pairs of jeans (2 blue and 2 grey same size) and a bathrobe. My husband finally tried everything on a month later and told me the grey pants were too long and the bathrobe was too small. The pants were supposed to be a medium 30" inseam so I measured the grey pants and they were 32" and I didn't feel like hemming them. I called the company and they were so apologetic. They said to send them back, I wanted to replace them with the blue jeans because they actually were the 30" inseam. Weeks later the same pants were returned with a paper saying I wasn't within the 90 day return policy. When I called no one said anything about 90 days. If the workmanship was any good they would have been the right length to start with! I had also told them about the bathrobe. I ordered a size "B" size and I looked at the size guide, it went up to 7xx so I figured it would fit a 2xx person, NOT. They were not understanding AT ALL and wouldn't do anything about it so I am stuck with an expensive bathrobe because Haband doesn't know how to properly label sizes and jeans that are too long because they don't know how to sew either! I told them to take me off their mailing list, I am never ordering from them again!
Their employees are so apologetic but you can tell they have been well trained or are reading off of a script because they don't help!!!!!!!!!!!! The Better Business Bureau should be notified and they will if I have any charges applied to my credit card for shipping. Really bad business."
"I placed an order on 8 March 2018. It has now been 19 days since they took my money and still have not shipped my order. Them claim 6 - 8 days for shipping but somebody needs to teach them how to count!!! NEVER AGAIN WILL I DEAL WITH COMPANY!!!!"
"Return a pair of pants because they were the wrong size used the return slip they enclosed in the package then charge my charge card 9.99 without my authorization to pay for the return slip, when i told them to cancel my order keep the pants and just refund my money they would not. These people are CROOKS steer clear of them I should of read the reviews before getting messed up with these thieves!!!!"
"My catalog says the t-shirts I wanted are $10.99 if you order 2 or more. I ordered 6 but could see that I had been charged for 7. I called the Order department and spoke with "Krystal" who could not determine why but suggested I hang up and call back for customer service and "Von" couldn't begin to help me if he didn't know size ordered, but I had given him the catalog number so he could pull it up and you can plainly see $10.99. I explained it and explained it to both of them but all they did was ask me questions as if I hadn't spoken to them at all. This website is awful. They don't speak English very well and they don't hear it at all. I asked to speak to a supervisor but could not because he/she was on another line. I kept the guy on the phone for a long time insisting and then he put me on hold for 10 minutes. He said he talked to his supervisor who would not speak to me unless I gave my name and "unhappy customer" didn't count. Sad business practices."
"I ordered shoes for my elderly grandfather on Jan. 10. The site stated they were on back order until Jan.11. Claimed to offer free shipping on your 1st order and the shoes were listed as being 25% off. I was informed I could only use one or the other at the time of payment. By Jan. 22, when I still hadn't received my order I contacted Haband and got a generic email response stating they were still on back order and would be notified when they shipped. I emailed again a few days later and was told they'd be in by the end of the month. I explained that my grandfather needed them ASAP because we live in WI and the soles of his shoes were cracked and for his safety with a walker couldn't wait any longer than that. End of the month came and STILL no order! Once again inquired and was now told that they're still on back order and expect to arrive in mid February and after that it would take approximately 8 more days for shipping time. Apparently they think 40-50 days is acceptable for their orders. It was a hassle to cancel, but fortunately I was able to. The customer service is dishonest and terrible. I will NEVER order from them again."
"I stupidly opened up a charge account with Haband. I placed an order. None of the "Free incentives" ever arrived. One of the pants arrived with a seam ripped out. Two items were not in the package. I returned the defective pants. It took them 3 months to decide to send me a replacement item. After they sent it, I told them I didn't want it and I would refuse delivery on it. They told me not to refuse delivery as there was no way to track it. I should just go ahead and use the enclosed Return Label.
I did that and they have not yet, after over a month, claimed they've not received it. I also found out from my postman that refusal is tracked and they lied when they said it wasn't.
I ultimately placed three orders with them over the span of 2 weeks. I NEVER received any of the so-called 'free' merchandise. Not a big deal as it was likely cheap Chinese crap anyway. But it's the principle.
I never did receive the missing items. I have been shorted a total of 2 items. I'll likely ultimately pay for them in order to keep my credit rating up. But I've cancelled my Haband card and will NEVER do business with them again
Do not bother calling Customer Service as that's in the Philippines and they don't speak or understand English.
This company is a total RIPOFF!!!"
"i ordered boots on 12/22 and finally received them on 1/9.. They were in stock when I purchased them. Several emails to check on order delivery and it seems that Haband responds with an automated response. No help at all. My last email I suggested they refund me and let me keep the boots due to their very poor customer service and horrible shipping times. Auto response sent to me. Unreal. Boots seem a little snug but I will deal with it as dealing with Haband is more painful. BTW...boots arrived after snow storm!!! I do not recommend shopping with them and certainly read reviews. I wish I had."
"Mailing says free shipping with promo code. Two phone calls and code does not work. Told to place order and then call the next day to get the free shipping. Not doing that. First call promised to fix problem. Did not. Never doing business with them again."
"I am a first time customer and this will be a last for me! I placed an order on Dec 15 and paid for 3 day delivery! The website says 1-2 days to process. Well it is Dec 28 and still hasn’t been shipped! I have called 3 times and the 3rd time was to cancel. I was told I couldn’t because the item was ready to ship. Well that was 2 days ago and still hasn’t shipped! I shop a lot online and this is the worst place I have ever shopped! Never again!"
"I ordered a Christmas Present for my dad on December 10th and still haven't received it. He is 94 and lives an hour and a half away. He made it to my home for Christmas and I had nothing to give him. So disappointed!!!
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