"The handbags are wonderful. I love the Tommy handbags would like it in a royal blue "
"This is my 3rd one and will not carry anything else now. Am selling all my other bags so I can have more Hammitts!"
"omg! i was so excited to get my purse and even more excited when i seen it smelled and felt the leather it is truly high quality and i have paid 5 time the price and didn't get what i paid for. This is 100 percent worth it!"
"My daughter had such a wonderful surprise when she opened her platinum medium VIP Bag! Got it for her graduation, and she was thrilled! She had found it months ago, while shopping, and now it’s hers!"
"My friends had Hammitt purses and I always almired....final splurged and so happy I did. Love it !!"
"I am sorry to say that the short handle strap was not evenly dyed. The long one was perfect! I did pay full price. I am sorry you are going out of the mail order business."
"Thank you for your prompt service!"
"My query was a simple one and it was met with outstanding customer service. Not only helpful but quick! I'm new to the Hammitt world but I'm already a huge fan due to how you treat your customers. "
"Love my purse. Did send a couple of questions but I haven't received a response yet."
"I love all Hammit and only wish there was a store in my area "
"Outstanding customer service and response by your team"
"I ordered a bag and waller online. The bag is beautiful, but too small. I need to return it and choose a different one. I called the local store (opposite direction I travel) and no answer - on a Sunday when I could have driven to exchange it or return it. Now I have to again try to contact them to see if I can return it or exchange it in the store. Does anyone that can answer a phone work in the South Coast store?"
"Love the size and shape of this bag. With the splash of color it adds fun and uniqueness.
Usual HAMMITT quality of leather and beautiful packaging.
My 6th hammitt and I will keep collecting!"
"Excellent experience. Quick shipping. Love the product."
"Quick shipping, beautiful packaging and the leather is gorgeous. "
A rep from Hammitt, Hammitt_Michelle, has responded:
“I'm sorry to hear about the inconvenience you experienced with your recent purchase. We apologize for the difficulty in reaching our South Coast store and are working to improve our communication during weekends. Please reach out to our customer service team on 833-426-6488 for assistance with returning or exchanging your bag. You can also write to us at WeCare@Hammitt.com. Thank you for bringing this to our attention so we can better serve you in the future.
Best,
Michelle
We Care | 833-426-6488”