"Ordered a funeral arrangement on the phone which they never sent. "

"This is my first time to order H&D products, I should read the reviews before I ordered it.

The gift boxes looks so good on the website, but when I received them, I ordered 2 sweet boxes and 4 snack boxes, would like to give to school faculties as Christmas gifts, the sweets boxes are ok they were covered by a delivery box"

"Please understand I have nothing but good vibes about what H&D once was. Sadly, they are now just another seller of mediocre items with even worse customer service.I got a Brad’s deal ad for a fruit basket. I have a friend I wished to send it to. Ordered it Mid day 11/7. Today, 11/13, they sent email saying item is ready to be mailed. It took a week to get the item to a shipper.
I only hope it’s the right item.
They have apparently been bought by 1-800 Flowers. Wish I had known that before ordering, I would never have ordered if I did.
Avoid this vendor, they are not what they once were.

"

"THIS HAS BEEN A NIGHTMARE. I WENT ONLINE ORDERED THE PRODUCT NOVEMBER 7TH. I PAID, AND THEY SAID IT WILL BE SHIPPED IN 5 TO 6 DAYS, WHICH WAS CONVENIENT FOR ME SINCE MY FRIENDS WILL BE TRAVELLING A WEEK AFTER. TO MY SURPRISE WHEN I TRY TO FIND OUT THE STATUS OF MY ORDER ONLINE, THE SYSTEM WAS “UNAVAILABLE” , SO I SENT AN EMAIL TO THEIR CUSTOMER SERVICE WITH NO RESPONSE. WAITED NEXT DAY WENT ONLINE AGAIN AND WAS STILL “UNAVAILABLE” SENT ANOTHER EMAIL NO RESPONSE. BY THAT TIME I CALLED (THIS IS A TUESDAY) SPOKE TO SOMEONE THAT TOLD ME THE PRODUCT WAS NOT AVAILABLE BUT UNTIL DECEMBER. I TOLD THEM IF I HAVE KNOWN I WOULD HAVE NEVER ORDER ANYTHING, I WANTED MY ORDERED CANCELLED AND MY MONEY REFUNDED. THE LADY SAID OK I WILL BE CANCELLING THE ORDER AND SENDING YOU AN EMAIL. EMAIL NEVER ARRIVED. CALLED BACK AGAIN IN THE AFTERNOON TO MAKE SURE THEY CANCELLED, ANOTHER PERSON ANSWERED AND TOLD ME MY ACCOUNT IN THE SYSTEM WAS BEEN USED BU SOMEBODY ELSE, TO WAIT FOR THE EMAIL. WHICH I DID. TODAY WEDNESDAY I CALLED SOMEONE IN PAKISTAN ANSWERED AND ASKED ME IF I WANTED TO CANCEL THE ORDER, I WAS FURIOUS, OF COURSE I WANT MY MONEY BACK. HE TOLD ME BECAUSE I WAS CANCELLING IT TODAY (WEDNESDAY) THE EMAIL WITH THE CANCELLATION WILL TAKE 5 TO 6 BUSINESS DAYS AS WELL AS MY MONEY. THEIR POLICY!! THEY ARE SCAMMERS… I TOLD HIM DOES THEIR POLICY ALSO SAYS TO SELL PRODUCTS THAT THEY DO NOT HAVE IN STOCK ME AND TAKE THE MONEY AND MISLEAD PEOPLE?. I WILL HAVE TO KEEP ON WAITING FOR MY MONEY BACK."

"Yesterday I received a $50 coupon for use on a $100 order before 11/28/19. I could not find though, a certain catalog item on their website though. When I called their customer service number, this year it has apparently been outsourced to the call center in the Philippines and communication was kind of difficult. I was able to find the item though, and was going to place the order till I saw the shipping charge: $20 shipping charge for a $100 order. So even though I had a $50 coupon I would still be paying a lot for the order due to shipping.

So here is what I did. I found the same type item on Amazon for around $40 with $0 shipping charge!

In summary, over priced items, shipping fees that increase based on the $ cost of the order, difficult to use overseas call center if you have questions or problems!"

"I purchased on-line one of their most expensive gift baskets (worth over $220) to thank a professional for outstanding service. Two days before it is to be delivered, a customer "service" representative from Harry & David calls me and tells me that their system had not included about $9 in taxes. I asked that they simply give me a discount of a corresponding amount - after all it is their mistake. "We can't do that" was the answer. We went back and forth to no avail. Then she offers me a 20% discount on my NEXT purchase!!! She (or the company) must be oblivious to the insult - as if one would want to ever order from them again - them not wanting to take responsibility for their own mistakes. What would be next?

Note, that although I had placed the order well ahead of time, the call came "coincidentally" when it was too late to order from somewhere else and be there by the necessary date. "Do you want it or not" was the response. What a scam!

And since then I am inundated with promotional emails - every single day.
Kim
"

"I purchased a gift basket for my Mother's 70th birthday approximately 3 weeks in advance. The closest delivery day was the day after her birthday and I found that acceptable. Unfortunately, about a week later, I was called and told they were out of the product and the order couldn't be fulfilled. It was decided that they would send a card to my Mom apologizing for the error and give her a new delivery date. They also refunded my shipping and offered me up 20% off on my next order. At this point, I'm disappointed but it's still OK. A day before my Mom's birthday, they refunded the entire order and I was never told why. Just thought it was determined that the screw up was major enough to warrant the refund. The second order date passed and nothing happened. No package and no explanation. I called Harry and David's customer service line and was told my order had been cancelled. I was told that there were several attempts to reach me but they were all unsuccessful. Although this may be true, they should have left a message or something because if I get a 1-800 or 866 number with no message, I consider it spam and block it! Needless to say, I refused their offer to reorder their products because I don't feel like dealing with an incompetent company too many times. Shoppers beware!"

"I received a gift today which took three weeks to receive. The fruit should never have been picked it was apples and pears that were awful bitter and very tough. I have sent many of your items to friends and family and have received many. If this is your new norm I will no long use you or suggest others to do so."

"I was excited to order a gift for my friend but unfortunately, the process was not as simple as it should have been. I selected an item, an item that stated that it had a discount attached to it but I would later find out that this is not true, it is more of a gimmick. As I arrived at the "checkout" screen and attempted to add the "promo code," I was told that this code cannot be used. I was not sure why so I used the "chat" screen and at first I had a very nice girl but I "lost" her, got back on, and had a nasty man who tells me that the "sale/promo" in on every page and it does not apply. "Um, excuse me but what?" That really does not make any sense and is false advertising. I did end up getting the discount but I should not have had to fight for it. I am not going to be a repeat customer. "

"This company is not what it used to be. Do not order from them. I ordered peaches for my daughter’s birthday in college. She was so excited but delivery took over 10 days. With fresh peaches? This company is definitely not what it used to be. I sent Harry and David emails with no response. I finally called and got a refund. If you are not satisfied with your product, fight for a refund. It’s the only way to send this company a clear message—shape up or buzz off."

"My best friend and insurance broker sends me several Harry & David’s gifts, pears and baskets every Christmas and has for the past 15 years. So much that I give most of the items to my employees but keep the truffles for myself. I had eaten all the truffles and didn’t want to wait until Christmas to get more so I decided to order them from Harry & David. Big mistake, huge! I was barraged with numerous emails; 10 to 20 a week. What an aggravation! No wonder they filed for bankruptcy; they drive their customers away. Unsubscribe from the emails and a message will appear that says it can take up to 10 days for that to take effect. That just allows them to pester you for another 10 days. You’ll actually get emails for months after unsubscribing and just when you think it’s over the holidays approach and they start all over again. Well, they **** me off so much that I told my friend not to send me any gifts from Harry & David this year or ever again and that if he did the items would go right in the trash can. He knows I would do that so by telling him that I know he won’t send me anything more from them.

I suggest that if you decide to make a purchase that you set up a new email account specifically for garbage emails and use that to place your order.
"

"Be forewarned: If you make a purchase, they will hound you for the rest of your life with emails, flooding your account sometimes daily. Any time near a holiday you can expect as many as 3 emails every day. Asking them to stop is useless. They won't. You have to actually file a formal complaint with the FCC."

"I remember having Harry and David products at an office party quite a few years back, and they were exceptionally tasty.
That remembered experience prompted me to purchase a get well order for a dear friend recovering from illness on the opposite coast.
Very bad idea.
My order, fruit and nuts, was placed over 2 weeks ago. The Fedex tracking info indicated the item was transferred to the local post office 3 days earlier than the original delivery date, and would be delivered by the local post office. 2 days later, the order still hadn't been delivered. I contacted H &D customer service only to be told I needed to wait until the date it was scheduled to be delivered before they could do anything. The fact that I was concerned about fresh fruit soaking up heat in an unrefrigerated location was of no importance.
The actual date for the delivery came and went and I contacted customer service again about the item not being delivered. Their response was to offer to replace the item with another delivery with an expected delivery date for ANOTHER 2 weeks after it was supposed to be delivered.
Thumbs down on that, especially after reading the reviews here (I wish I'd read them before I placed an order with H & D).
With all of the online choices available to prospective customers, I never understand why some companies choose to ignore the importance of customer service and provide the worst service imaginable to the public. Stores, internet and brick and mortar, are shooting themselves in the foot when they choose to treat customers in this nonchalant manner when addressing product and service concerns. They're essentially saying they're not interested in keeping their business flourishing and are willing to eventually go out of business. They may not THINK this is their intention, but ultimately this is what happens when you ignore customer concerns. Mistakes can happen anywhere. But don't treat customers like their concerns don't matter. Make real attempts tp correct errors, and customers will remember your quality service and become returning customers. "

"Website states: “Available to ship now” - misleads you into thinking item will be shipped fast. Its almost 1 week and my gift badket has not atrrived. Never Again!"

"Very slow shipping - unless you want to pay $$$$ for expedited.
website is misleading saying product available for immediate shipping. didnt ship mine till 3 days after paying with paypal. Never Again!"