"as always, easy to navigate."
"Have gotten catalog many years and enjoy the significant $aving$ on QUALITY merchandise! Thank you for offering this option to us! Please get MORE of the EXTRA WIDE footwear."
“Hi Monica,
Thank you for being a valued customer and for your enthusiastic feedback! We're thrilled to hear that you love Heartland America's deals and appreciate the significant savings on quality merchandise. Your loyalty means a lot to us. We'll certainly take note of your request for more extra wide footwear, and we're committed to continually providing you with great options. If there's anything else you need or if you have more suggestions, please feel free to reach out. Thank you for choosing Heartland America!
”
"Ordered a set of insulated socks for Christmas presents, needed quickly. Socks were GREAT and came very quickly. So good, we ordered another set."
“Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our insulated socks and the quick delivery. Providing great products at great prices, along with efficient service, is our priority. We're thrilled that you found the socks to be excellent enough to order another set. If you have any more needs or inquiries in the future, please feel free to reach out. Wishing you and your recipients a warm and cozy holiday season!
”
"The tracking number sent to me showed 2 items in 1 box and delivered. Open box and only 1 item with paperwork that says other item was shipped alone. No tracking number, nobody to answer phones to help."
"I received the catalog and had been thinking about an item that was in the catalog, so ordered it.
Ready to see when I can expect delivery... "
“Hi Denise,
Thank you for your positive feedback! We're thrilled to hear that you liked the item you ordered. Your purchase has been processed, and your item is on its way to you. You should receive a shipping confirmation email with tracking details so you can keep an eye on the delivery status. If you have any further questions or need assistance, feel free to reach out. We appreciate your business and hope you enjoy your new item!”
"Great experience. Easy to complete the order. "
“
We're delighted to hear about your positive experience! Thank you for choosing Heartland America and taking the time to share your feedback. It's fantastic that you found the ordering process straightforward. We aim to provide excellent service, and your satisfaction is our priority. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!”
"Easy choices and quick and non messy check-out "
“
Thank you so much for your positive feedback! We're thrilled to hear that you found our website user-friendly with easy navigation and a hassle-free checkout experience. Your satisfaction is our top priority, and we appreciate your support. If you have any suggestions or further comments, feel free to share—we're always looking for ways to enhance your online shopping experience.”
"Several of the items I searched for by catalogue number were not on the site. The catalogue was recent so it is disappointing items were not on available on the website. Not a good business model! "
“We apologize for the inconvenience you experienced while searching for items using catalogue numbers. We understand the frustration, and we appreciate your feedback. We are actively working to update our website and ensure that all catalogue items are available for online browsing and purchase. Your input is valuable to us, and we're committed to improving our business model to better meet your expectations. If there's anything specific you'd like assistance with or if you have further suggestions, please feel free to reach out to our customer service. Thank you for bringing this to our attention.”
"Well everything was going well in my order until suddenly one of the items I ordered and paid for, is now on backorder, and nobody sent me an email saying so ."
“Hi Tina,
We sincerely apologize for any inconvenience caused by the unexpected backorder of your item, and we appreciate your understanding. Please be assured that you will not be billed for the backordered item until it is ready to be shipped. We understand the importance of clear communication, and we are working to improve our notification process to keep you informed about any changes in the status of your order. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team, and we'll do our best to assist you. Thank you for your patience and for choosing our service.”
"Easy shopping and good prices "
“
Thank you for your kind review! We're thrilled to hear that you had a positive shopping experience with us and are pleased with the quality of our products. Our goal is to provide a seamless and enjoyable shopping experience with competitive prices, and we're delighted that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Happy shopping!”
"The shopping cart is much improved over some past experiences. Everything went smoothly and the shopping cart accurately displayed the correct prices relative to items that I added and or removed from the cart. So overall the shopping experience was enjoyable!"
“Thank you for the positive feedback! We're thrilled to hear that you had an enjoyable shopping experience with our improved cart system. Ensuring accuracy and smooth navigation is a priority for us, and we appreciate your acknowledgment of our efforts. Your satisfaction is important to us, and we look forward to continuing to provide you with a seamless and enjoyable shopping experience at Heartland. If you have any further comments or suggestions, feel free to share. Happy shopping, and thank you for your support!”
"It's all good man. bbbbbbbbbbbbbbbbbbb"
“
We're thrilled to hear you love our Clearance Section! Thank you for taking the time to share your positive experience and awarding us a 5-star rating. We strive to provide quality products at great value, and it's fantastic to know that you appreciate our offerings. If there's anything specific you'd like to share or if you have any suggestions, feel free to reach out. We look forward to continuing to meet your expectations. Happy shopping!”
"follow-up and quick resolution of a shipping issue"
“Hello Ronald,
We appreciate your feedback and are pleased to hear that our team provided prompt and effective resolution to your shipping issue. Customer satisfaction is our top priority, and we're committed to addressing any challenges swiftly. Thank you for bringing this matter to our attention, and we're glad we could resolve it to your satisfaction. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.”
"Ordered on line. Paid on line. The next day my boots were on the way to my home. No hassles no problem no sweat. Easy way to shop without ever leave the house "
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We're thrilled to hear about your positive experience as a first-time shopper with us! Our goal is to provide a seamless and hassle-free online shopping experience, and we're delighted that your order process was smooth and efficient. It's fantastic to know that your boots are on their way to your home, and we appreciate your trust in our services. We strive to make online shopping convenient and enjoyable, allowing you to find what you need without leaving the comfort of your home. Thank you for choosing Heartland America, and we look forward to serving you again in the future!”
"Nice bag however, it has a strong musty odor that I can't get rid of.
"
A rep from Heartland America, HeartlandRA, has responded:
“
We're thrilled to hear that you find our website easy to navigate! Providing a seamless and user-friendly experience is a top priority for us, and we're delighted that our efforts have resonated with you. If there's anything specific you appreciate or any suggestions you have for improvement, feel free to let us know. Thank you for your positive feedback, and we look forward to continuing to meet your expectations!”