"This dress fit perfectly. I went up 1 size from what I usually wear because I purchased based on the measurements from the chart. Glad I did! The dress comes in a very small bag. You will have to steam. "
"I bought two dresses, same style but different color. I checked the return policy before purchase and knew that I could return one of the dresses minus a 15% restocking fee. What their policy doesn't tell you is that they will try to refuse your return even though you are well within their return policy rules. They asked me to keep the dress and try to sell it on the side and for my efforts, they'll refund me 10% of the original cost. In this case, that 10% is $12.50. My refund would otherwise be $106.25. I've been battling back and forth with them over email to get what is legally owed to me per their refund policy."
"I am truly amazed at how well this dress fits my daughter! Customer Service was on point! Arrived exactly when they said it would. "
"The ordering process for custom sizing was a little confusing to me. Even though I had opened a chat and talked with a customer service agent about it, I still didn't get it right during the initial check out process. They were very helpful, however in helping me to fix that issue after submitting my order. My dress is beautifully crafted and very well made. However, even though I sent them in my exact measurements, it is way too big, and I'll have to get some alterations done on it before I can wear it for my wedding. I'm not sure what I'd recommend to alleviate this issue going forward. I took my measurements more than once, so I know they were right. I'm still very happy with the dress itself. And the pricing can't be beat!"
"I didn’t received my wedding dress.
I ordered my bouquet, veil and the stuff to put my wedding dress in.. I received everything EXCEPT THE DRESS..
I’ve reached out to customer support twice but yet NO RESPOND.
I’m beyond disappointed.. my wedding is in 3 months.
"
"I am eloping in a few weeks and I decided to order this dress. Since I don’t have much time, I ordered with my custom measurements. There is so much intricate detail that I knew having it altered could be disastrous or very expensive or both…I was not sure what to expect in general because the prices are so reasonable- I did not have high expectations, but was very hopeful because this dress is so pretty. It took exactly 3 weeks for me to get my dress from when I ordered it. When it arrived I was so eager to try it on… I was most nervous that I didn’t do my masurements correctly. I’m on a weight loss journey and my body proportions were way off from all of the basic sizes. (although after reading some reviews in this site- maybe the sizes just have some odd proportions) DO NOT LET THIS SCARE YOU. Spend the extra $$!! Do your measurements (properly! Have someone help you if you need to!) and you will not regret it. This dress fits like it was made for me because it WAS! The material is really impressive quality, and the dress is absolutely perfect. I honestly can’t even believe how beautiful it is. Hebeos exceeded my expectations and i will recommend them to EVERYONE from now on.
I can’t wait to have photos to leave an updated review.
To whomever made it- thank you for your beautiful work. I am grateful for your talent!"
"For now, I'm rating a two star because I ordered a dress Trumpet/Mermaid V-neck Long Sleeves Lace Court Train Tulle Wedding Dress and I was given the wrong design. The silhouette of the dress is the same but there is a big difference on the design. There is a noticeable difference on the front especially where the picture online showed a beautiful design with glitter and sparkles in the form of leaves branching out, and the dress I received is plain with flowers (flowers are not even part of the design). I'm rating 2 stars for now because it's a very big deal that the wrong dress was shipped but I'm shocked that someone thought it looked like what I ordered. I've sent an email today to request a replacement with the correct design. I hope they will not charge for the wrong dress to be returned. I also hope they will admit to their mistake by sending the correct dress without charge. In general, the shipping was okay. I ordered on 3/28/2023 and received my dress on 4/14/2023. I want to share that the quality of the dress feels good. The material is not itchy. I learned that the dress has an inside zipper and the buttons are just decoration. I'm happy with that. I do recommend that they add clasps though. At least 2 because then it would secure the dress more when zipping. The dress came in a small zipped bag but the condition of the dress was good. It came inside out. I would love to rate 5 star when I get the correct dress and if I don't end up spending more money out of pocket to correct the error."
"I was so skeptical at first but once I received my items I’m so in love and happy with my purchase!!"
"The beading material is loose and some is hanging off"
"This was my first experience ordering with Hebeos and I found the site to be very user friendly, I was able to find a number of nice dresses. The hardest part was narrowing down the dress selections to pick the dress that I wanted. The reviews and customer pictures on the dress made the selection process much easier as well.
The dress arrived in the time designated, and I received tracking and delivery updates from the delivery service, so I knew exactly when the dress would arrive. It was packaged neatly and compactly, and when I removed the dress from the packaging all I had to do was fluff it out- no pressing needed at all.
The dress quality is amazing and exactly like what was shown on the site. The color was perfect and so was the fit. I was so impressed, I plan on purchasing another dress for an upcoming event from Hebeos. I would highly recommend this site for special occasion dresses."
"First of all, the products come from CHINA, so be prepared for shipping to take longer than normal. My dress was shipped DHS which is known for slow shipment. Second, the dress ran VERY small. When I tried to contact the company via email, it took a few days for them to tell me I should have checked the size chart, to send pictures, etc. I would have settled for an exchange of a bigger size, but that wasn't even offered. I will never buy from this company again. Returns and/or exchanges should be NO QUESTIONS ASKED. "
"The dress arrived today and it is beautiful! It is very high quality, lined and well made. Excited to see how it fits!"
"The dress is absolutely beautiful and perfect and I can’t wait to wear it BUT I went by the size chart and the chart is wrong. I measured myself and looked at the chart and chose the size the chart recommended. I bought a dress TOO LARGE and it has to be altered for a lot of money because of the looseness and the many layers. The size chart need to be more accurate. "
"I received my dress and is not the same color as the picture displayed. I have attempted to make a return and the response time has been very slow and not helpful. More than one week and I still have not received a resolution with my refund. "
"At first it was going well. I was able to get in contact to make sure the dress was the right color and they were very compliant and was able to make sure the color was correct. However, it has been over a month now and I still have not received my dress that I paid over $200 for. I checked the refund part of the site as well because if Im not even going to get the dress then I want my money back, but, judging by the guidelines, they won't allow me my money back. "