"Love Helzberg. Won't purchase from another jewelry store."
"Product was exactly what I was looking for for my wife the ring was beautiful and delivery was fast than what was first stated all in all it was a great buying experience for me"
"The order went well and I received the item in time for Christmas. However, when I first placed the order it looked as if the delivery time would be Christmas Eve which gave me a lot of cause for concern since I had it sent to my job. I was glad it came earlier than that. My displeasure came from calling customer service to see if anything could be done with to get a faster shipping time and the representative was very short and did not seem to want to want to help much."
"Customer service was great."
"Terrible experience with online ordering. The cuff links I ordered for my fiancé for my wedding did not arrive in time. I was not informed that the maker closed between Christmas and New Years, which meant the arrival date I was given was not correct. The bracelet I ordered for my mother for my wedding was not even close to being the right item (ordered a rose gold bracelet with a “mom” pendant and a jade beaded bracelet was delivered)."
"Easy to navigate and lots of merchandise to select from"
"The pictures online aren't that great. I will never buy jewelry online again. The piece looked completely different than online once it arrived by UPS. I ended up taking the piece to the store 50 miles away and exchanged it for something else."
"Excellent! Will definitely shop again."
"earrings were perfect. ordered from a jewelry store and had to return every paired I ordered."
"Order was not ready when I arrived. I had to tell associate about online order who then printed the order and filled it. Seems like online ordering is an afterthought."
"It was a last-minute decision to make these final gift purchases and buying from the website was quick and easy. I was looking for quality jewelry at low cost for stocking stuffers and found exactly what I was looking for."
"Overall good experience. That being said, the necklace chain was not the same as in the online photo, and the chain arrived in a knot which was difficult to untie."
"I’m satisfied with the service I received."
"not the best. average display"
"I’m still waiting on one of the items I ordered"
"My concern is I apod for Express shipping and switched the shipping address because I was not going to be home and one of the packages still arrived at my home thankfully no one took it. But this was upsetting."