"Rec'd my new Panache Bra today and am once again a happy camper. Fits wonderfully, as always, and the color is very pretty. Thank you."
"Mauvais service à la clientèle. J'ai communiqué avec eux à plusieurs reprises et jamais eu de réponses. J'ai acheté 3 soutien gorges pour un montant de 220$ cdn. Maintenant je suis prise avec et ils ne me font pas bien, pas confortable pour moi. Je suis vraiment décue. Je vroyais avoir trouvé enfin une cie qui avait la grandeur que j'avais besoin avec des prix raisonnables. Mauvaise cie. Tout ce qu'ils veulent c'est notre argent."
"Ordered a style of Jockey undergarments that are difficult to find. Price was very good and item was in stock and shipped for a very reasonable cost."
"I paid extra for priority shipping and they shipped the slowest, cheapest way possible!
When the package arrived the items smelled of smoke so I returned them at my cost. I would have hoped they would have paid return shipping for this "fire sale" type merchandise but they didn't and they didn't refund my extra charge for priority shipping which I didn't receive!!!"
"Placed an order on 7/1/18 [today is 7/24/18]. All of the orders were in stock, but one item was back ordered. Since the order was not sent and was not expected to be shipped until 8/10/18, I requested size changes.
The size changes were not made. Why would it take a month and a half to deliver items, especially when all, but one was in stock?
Order was cancelled!"
"Don't waste your time. The price was so low that I really felt that I had to try this site. What a waste. I thought that I placed an order, then got a server error message that indicated that I had not placed the order. On a whim, I checked my bank account, only to discover that HerRoom managed to debit my bank account. I phoned HerRoom, and stupidly paid extra to have my product delivered faster. Today I waited, and waited, and waited. I got no messages. When I finally checked myself, I was told that I needed to contact HerRoom - that there was some "delivery error." I NEVER have had this problem with ANY other online order. EVER. When I contacted HerRoom, the rep. told me that I now have to follow up with the post office to find out where my package is. Are you kidding me? I don't have time for this. Nobody has time to become a junior sleuth to track something that with any other company would already be sitting on my porch or in my mailbox. Take it from me. This company is NOT, NOT, NOT worth any money that you save. The money you save you will end up spending on medical bills for high-blood pressure due to the hassles! Run, don't walk away, from ordering with HerRoom!"
"As many, many others on this site say - I SHOULD HAVE READ THE REVIEWS FIRST! I ordered 2 expensive bras from this company (after thoroughly reading the sizing information), and they both showed up WAY too small. Before returning, I spoke with one of their customer service associates and went over the problem - told her the size I had just been measured at (from a 15 year sizing veteran from Neiman Marcus), and she RUDELY assured me that the next size up would fit my US size. The next shipment's bras did not fit either! Way too small AGAIN!
At this point, I want to return the bras and get my money back AND BE DONE WITH THIS SUP-PAR COMPANY. This has been a horrible experience thus far - not ONLY because of my frustrations with the fitting, but because of the incredibly RUDE and offensive customer service... quite shocking actually. THEY ARE COMPLETE AND TOTAL **** - AND NO HELP AT ALL. EVEN THE "SUPERVISOR," COURTNEY WAS COMBATIVE AND OFFENSIVE. NOT ONE TIME did I hear from anybody that they apologize for any mixup or inconvenience! WTH!
After all this debacle, they are demanding I pay a fee to return this box of useless bras, totally adding insult to injury! I WILL NOT PAY OUT OF THE SHEER PRINCIPLE, AND I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!! Buyer beware!"
"Used this company for the first time and ordered a pair of pants. They arrived damaged so I called customer service. They said no problem! Send them right back and here is a return label. Sent them back and 3 weeks later, received the same damaged pants in the mail! They told me they couldn't be returned because their "returns department" found no evidence that they were defective, and in fact, they also said they were very WORN. Oh really? I had them for 3 days before they made it back to the mailbox to be returned. They were packaged up and send back in original packaging WITH the tags still on them! How would I wear a pair of pants with tags hanging off of them? Is this a new fashion trend? They would not give me a refund, exchange or credit. This company is a sham, and a bunch of liars. After reading reviews, it seems that this is common. They won't refund anything to anyone, even though they have a 30 day policy and these were a pair of unworn pants WITH tags attached."
"I returned 2 bras from one order and they took back the cheap one, yet I didn't hear anything on the expensive bra ($100) for a week. When I called, I was told that it had been rejected for "excessive deodorant stains." I was baffled as to how trying on a bra for 3 seconds could result in such a thing, but they insisted. Fine, I guess. But then they mailed the bra back to me, and this bra does not have a mark or a white fleck or any stain on it. I even held it up and scoured it in the sunlight and there are no marks at all. It's a black bra and so it would be obvious if there are deodorant stains. When I called back, they said that once it's rejected there's no recourse -- even if their stated reason is false. I offered to send pictures or videos but got nowhere. They promised to have a supervisor call me, but they never did. I had to call back, and the supervisor refused to reconsider their decision. Clearly I should have googled them first and seen that this is a common practice for this scam retailer. "
"Wish I had read these reviews before buying from these “people.” I too returned a $150 swimsuit, tried on but never worn, perfect condition, and they would not accept it back and kept my money. When I called they said it was “damaged.” But couldn’t say how. Then they said it was “covered with hair(!)” Unbelievable. When the suit came back I checked it carefully. It looked (and smelled) perfect. The tag wasn’t even bent (another one of their possible grounds for refusal to refund). And then, I saw it. A single cat hair on the outside of suit. I recognized my cat’s hair. I picked it off, like they should have done. Too late...they have my money and I have an expensive swimsuit that doesn’t fit me. This vendor exploits its customers, in my opinion."
"Horrible Horrible Customer Service! You will regret doing business with them.I placed an order of over $300 was suppose to receive a free lingerie bag with order..Did not receive and when I called them 4 times because I was put on hold for over 20 minutes each time.was told Lingerie bag did not apply to my order..It said 125.00 purchase or more..Over a 5.00 lingerie bag and 4 phone calls your arguing with a customer..Really??.Asked to speak with the manager was told she would call right back..Never received call..You will regret doing business with this company..Will not again.Will deal with reputable customer oriented companies when purchasing from now on.They treat customers horrible..FYI Customers are what keep your business going..You might want to consider treating them respectfully. Terrible Customer Service."
"I was very happy with Her Room for a year. Until that is I experienced their return policy. I bought 2 swimming suits. One did not fit, so I returned it. I did this immediately, next day. I was careful when trying the suit on, left the protection pad in, and used my underwear. After 3 weeks, I did not get a refund, so I called them. They kept my return for 2 weeks, giving me a different excuse every time I called. Then, suddenly, I got a package from them with the returned suit and a generic note that my return did not meet their policy. Absolute lie! I could not believe it.
Please beware. Based on my and other reviewer's experience, you should assume that returns are not allowed."
"I ordered a bra, tried it on and it did not fit. I returned it with tags within a couple of days. The return was refused and sent back to me. When I called customer service I was told that it did not meet their return standards. When I asked if there was anyone else I could share my complaint, I was told that I could speak to someone else but that they would tell me the same. I tried this bra on for 2 minutes. I now have a $60 bra that does not fit and that I cannot return. I believe they are running a scam. I would not recommend buying from them!"
"I ordered size 10 which in the normal world of sizing is about a medium. I have the same item on which 10 plainly printed. I received a size10/3XL. This is the way they size on the sizing chart. When ordering the sizing chart is to the side and you must go to that to see their SPECIAL sizing. So when a size 10 is ordered you automatically the size 10/3XL.
When I requested a return/exchange and a credit on the shipping it was FLATLY refused. There was no discussion just a canned speak about this is the acceptable sizing chart... basically Tough Luck Lady. We filled your order.. You pay shipping!
"
"Ordering from HerRoom was good---until my third time ordering from them. I got 2 items very inferior to what I'd received before. I expected Customer Service at HerRoom to understand and either replace or refund me, but their rep "Amanda" made it clear that while the company was very happy to take my money, they were not willing to stand behind their merchandise. I was informed that even though it was poor quality, they would not take it back. I was stuck with it. HerRoom is definitely not a company I plan to patronize again."