"I ordered 6 bras from them... giving them the current size and brand that I wore. All 6 bras came in several sizes too small. I return them - they charge a fee for that by the way- only to have then say I wore one... ummmm it gave me quad **** do you really think that I would wear a bra that gave me 4 ****???? I call them and speak with them and the response was "Oh well, we made are decision - nothing we can do about it but we gave you THIS time a store credit so you can buy another one". You mean you want me to buy another one that may or may not fit where I can then pay another $6 return fee? You can keep my $56 - no problem and I will just warn every other customer out there that i can... Funny thing - In reading the reviews posted in the last week alone apparently ALOT of people had the exact same issue.... interesting dont you think... All of the sudded we all had parties in them and then returned them... Sure that sounds legit. I understand the appeal of this size especially for us large chested ladies to try to get these for less money. There is a reason they are less. And they dont stand by their product."
"They refused my return, stating that I did not return it in an original condition. This is a lie. I did not even try the product, because I did not like the straps on the swimming suit. I returned the product exactly the same way I received it. The company's policies and customer service are terrible. Will never buy from them again. "
"Ordered bras online. they were shipped 30 days after I ordered them with no notification of reason for delays. In the meantime I went and bought bras elsewhere. Opened my package a few weeks after receiving them to go through the return process to find out that they have a 30 day return policy. 30 days from the date the items shipped! So even though I was asking for a refund within 30 days of receiving the items (30 days late) they wouldn't honor my return. They charged me a stocking fee and return postage. They stated that NOW that I know about their return policy they would accept the return with a restocking fee. I will never shop at this store again. Other companies are smarter and offer great online customer service otherwise shoppers go elsewhere! Terrible!"
"My package was never delivered.
Customer Service advised me via email, to ask my neighbors if they had my package and to be sure to look in the bushes around the houses!
It took me four emails to get a phone number for the manager of Customer Service. She has directed me to file a complaint with the US Postal Service and to claim a stolen package.
I just want my money back or a new shipment.
Don't they care about their customers at all?
Terrible service, terrible responses! "
"I made a purchase and paid for priority shipping to make sure I got the item on time. I never received it and HerRoom said because I did not buy insurance they will not do anything about it and that I have to take it up with USPS. Of course USPS says I have to take it up with HerRoom so basically, I lose.
Buyer should not have to pay for priority shipping AND additional insurance. Moral of the story is to make purchases from a reputable company and NEVER from HerRoom!"
"I placed an online order. The company sent the wrong size. I filled out a return form and enclosed a note explaining that they sent the wrong size and requesting that they send the correct size that I had ordered. When the order arrived for the second time it was the same wrong size they sent before.
When I called to complain, they tried to blame me for their mistake, saying that they fill orders in that brand with a different size. (Of course, the customer has no way of knowing they will do this). They did not care that I enclosed a note requesting that the order be properly filled as I placed it and that I did not want the different size. Even after I explained this, the customer service people continued to insist that the mistake was mine, which was beyond frustrating.
I ended up paying for shipping twice and got nothing at all. At this rate, I could have taken a cab to a local store, bought the product I wanted, and saved a lot of money, time and frustration. Instead, I'm now making multiple trips to the post office to get to being only $10 in the hole rather than $80.
It was a mistake to deal with this company. Avoid."
"My daughter purchased a Columbia zip front sports bra from HerRoom for my birthday. The first time I wore it one of the hooks ripped out and I sewed it back in. The second time I wore the bra the zipper broke, so after a few weeks owning it and a few times wearing it - it is now unwearable.
I called the company and was told they would not take it back because I wore it (like I knew the hook and zipper would break) and I have to go through Columbia who manufactured the bra - yet they would not give me Columbia's phone number and told me I have to "google it".
I have never heard of a company with a policy like this. How can they not take this back and then, on top of that....tell me they can't give me a phone number of someone who might be able to help me?? My daughter is a student and spent good money for an inferior product and they would not help whatsoever. As many other reviews have mentioned, HORRIBLE customer service!!!"
"I have never experienced such horrible customer service. If I could give this zero stars, I would.
I placed an order on Jan 24, with the knowledge that several items were backordered until the 1st week of February. The order confirmation stated my "entire order will be shipped as soon as the backordered items are available. Your credit card will not be charged until the day your order ships. On the day your order ships we'll send you an email with your tracking number."
I was not in a rush so I didn't mind waiting. I received several emails over the months stating that some items were still backordered. Still I waited and continued to check my order status on their website which always indicated "not shipped".
Keep in mind, the order confirmation stated that the ENTIRE order would be shipped as soon as the backordered items are available... Well, on April 24, I received yet another email that an items was still backordered. After 4 months of waiting, I purchased the items elsewhere and immediately emailed HerRoom to cancel the order. I received a response back that my order shipped on 4/21, three days prior to receiving the backordered email! Since I never received an email notification of the shipping (which the order confirmation stated I would), I thought there would be no issue. However, now that the order was shipped, I was charged!!!! After several back and forth emails, I called. The person on the phone said that I am responsible for shipping charges back to them in order to receive a refund. She also said the shipment went out when I made the order, which is a complete lie since I kept on receiving emails that the order was backordered. Additionally, I know the USPS is sometimes slow, but 4 months????
If the company never emailed me that the shipment went out, and days later sent me an email the order was still backordered, how am I responsible for shipping charges back to them? Their communication is completely misleading. I cannot understand how a company can justify service like this."
"****@****"
"I cancelled an order with this company, the same day as receiving the email that my order was delayed. The email was received at between 10 and 11 in the morning, on the 5th of April. The email clearly states, the order will be shipped on the 18th. I responded with request to cancel. I received a response in less then twenty-four hours, stating the order was cancelled. The very next day, after I received the verification of order cancellation, I receive an email that half the order was sent. I respond, stating I cancelled the order and I won't pay for it. They send it anyway and when I contact them, telling them to take it back, they refuse and say I have to pay to ship back their mistake. I'm filing to dispute the charges with my credit company. I will NEVER do business with this company again and definitely recommend no one else does either. What they did is illegal and they don't care."
"I ordered a nightshirt from Her Majesty. It looked fine when it arrived. I took it on a week-end trip, only to find out that it was not the size as marked. I ordered a large, this was probably a petite small!
Because i had worn it, her Majesty refused to take the item back, refund my money, or make any adjustments. Basically, their position was that it was my problem, not theirs that the item was mismarked. I even sent them a copy of the Consumer Protection laws which indicate that it was their responsibility to resolve this mismarked item with the supplier. Instead, they shifted the problem onto me--and I have no recourse. I have never had this happen before with any vendor
I would NEVER again deal with this company! Beware--if you have a problem, you are on your own! I would encourage any potential buyer to deal with a more reputable vendor."
"his place is a total scam. They have a policy that they will not accept damaged items back. No problem. But if you take it out of the package, it's damaged. I returned an item I tried on and never wore. I had it in my possession for about 5 minutes. I had ordered two chemises from the same manufacturer, so i didn't even open the other package. I got an email that they had received my item and what the refund would be. Then a week later they send me the chemise I had opened and say it doesn't meet their criteria, that it's damaged. I emailed them and asked where, they told me there was a reddish brown stain at the top. Well, I looked for that reddish brown stain, and I found a mark. It looked like a scrape or defect in the dye. It wasn't a stain at all. I've seen other dark colored knit fabrics w/this same condition. The item itself had pulled threads, loose stitching coming off the lace, but I'm supposed to accept that. They are absolute liars. I believe the defect was already there or they made it upon return"
"Wow. I wish I read reviews prior to ever shopping at Her Room. I received several bras and could not close one because it was too tight, therefore, it was an unworn bra. I returned the item but it came back telling me it was un-returnable for "sweat stains". I thought maybe I got makeup on it or something weird and took it outside to look at it under the sunlight and there was absolutely nothing on the bra, so I returned it again with a letter explaining that the bra was unworn. It was rejected again and sent back to me. Very disappointing and not only will I never shop here again, but I will tell everyone I know about this. I'm hoping through the power of social media, these reviews will prevent people from ordering from Her Room."
"Purchased $64 spanxx bra and after wearing had pain on side..... turns out there was a broken underwire. I only found it because it hurt, not because it could be seen at all. I notified the vendor and was told I should have seen the problem and because I wore it, they would not refund or replace the item. How ridiculous! I offered to return it to them so they could examine it and see the problem was not visible. They were not interested. Horrible customer service, DO NOT BUY FROM THEM!"
"Their return and exchange policy is a scam, they do not honor returns even though they say they do. My wife tried to return an unworn item, tags on item etc. They returned the item to us saying it had been worn. This company has no integrity.
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