"After a recent remodel of my house, I purchased almost all the furnishings through hive. The service is always excellent and they are happy to supply all the needed swatches, material and finish samples. The products and manufacturers they represent are top of the line. Delivery estimates are accurate. Very professional and responsive. These are high end, quality products and the prices reflect that. "
"the curbside delivery wasn't really great. delivering the bed on a big wooden palette makes it difficult for the customer. "
"I have visited the HIVE modern web site often when browsing or daydreaming and was very pleased finally to be able to place an order. Every aspect of the transaction was handled professionally and I received the item exactly as promised. Thank You! "
"Very simple and easy ordering system"
"Very pleasant and helpful to deal with. Couldn't be more satisfied."
"Delivery was quicker than expected."
"I never got. I got a more that the item is on backborder and won't even be shipped until a month later? I am expecting to get near the end of mayb"
“having a little bit of a hard time trying to understand this review with the typos, vagueness and incomplete sentences. we called and e-mailed this customer to get additional information. the item he ordered is on back order with the manufacturer and we alerted and updated customer proactively and immediately upon receipt of the order. this is a good example of why we encourage customers to always call us toll free with any questions if there is ever any confusion on their end about their order. we answer the phone 7 days a week live and in person, and we don't bite.... this is what we live for... assisting customers, answering questions and spreading the gospel of Good Design.”
"great product offering and customer service!"
"easy ordering, will take about 6 weeks for delivery so final opinion of dealing with Hive remains pending delivery of Naguchi table as promised. First time doing business with Hive"
"Free shipping and no local tax makes Hive very competitive for high-end designer furnishings."
"Excellent service. You will be seeing more of my biz in the near future!!"
"Very happy with service and item. It arrived earlier than expected. "
"The product was fine, the price was fair, shipping went fine. No complaints, but Hive has a very restrictive return policy. Since decorating a home involves trial and error, I probably won't buy much from Hive, unless I'm absolutely certain the product will work. I almost didn't buy this item for this reason, but I took a chance. I won't do that very often."
“we called this customer to check in after reading this review to see if there was anything we could do to assist and clarify. we discovered that at no point did the customer express any desire to initiate a return and was quite happy with her purchase and did not want to return it.
we explained our return policy on lighting and indicated that due to a high percentage of returns on lighting that had been installed, used and modified in the field we had to place a blanket public policy on lighting, but if a customer calls we are open to the possibility of returns on lighting on a case by case basis assuming it has not been installed.modified used etc.”
"excellent customer service"
“thank you very much for the feedback !”
"Excellent service - ordering on the site was easy and my order arrived in great condition even earlier than expected."
"Fantastic experience. Thank you. "
A rep from Hive, hivemodern.com, has responded:
“we regret this was an inconvenience. unfortunately this bed ships from the distributor only one way.... unfortunately there is no other delivery option. the method of delivery is clearly disclosed on the product page and we always encourage customers to call or e-mil us with any questions regarding delivery if they have certain needs or concerns. after reading this review we reached out to the customer but did not hear back... we did however refund his card the shipping fee and let him know we did that, but we did not receive a response or any other feedback. as always, we encourage our customers to communicate with us directly so we can solve problems..... if a customer is unhappy and chooses only to let us know indirectly through a review and will not reply to our outreach it is more difficult to assist them. we take customer service very seriously and we aren't happy if you aren't happy.”