"HORRIBLE CUSTOMER SERVICE: I purchased a helicopter as a Christmas present for my nephew. One of the helicopter blades was broken. I contacted the company and they will not pay to have the item shipped back to them. I have to pay shipping which is the same price as the toy. I will never purchase anything from this company again. "
"My experience with hobby tron is just pure bliss guess i choose the best place and y'all should try out"
"Was recommended to buy a toy from hobbytron by my colleague as a gift to my baby and surely his smile keeps me going"
"Toy did not work properly. I sent the videos as they asked. I have been asking since January to have this toy replaced and keep getting ignored! DO NOT BUY FROM HOBBYTRON!"
"Got some of their big head flying toys for 6-year-old and eleven-year-old brothers. They had a ball for a day of sipping them around and making them hover with their hands. Luckily, if they hit a wall it, they just bounce back and keep on going, no scratches so far! They've been playing with this ever since it came out of the box and they won't seem to stop anytime soon. Would recommend."
"We bought from hobbytron after getting them recommended to us and i have to say I am glad we did.
If you are looking for a Honest,Reliable , Safe and Efficient company that comes when it says it will and treats your items like it is there own then I would recommend Hobbytron.
They are competitively priced which makes them better still.
Will definitely use them again"
"I don't know if they changed their services recently or what, but my recent experience was great with both toy quality and support when I needed. Fast shipping and nice packaging to give the product as a gift as well. Just no complaints and would definitely buy again."
"Ordered on march-27-2021, it is april-2-2021 still have not received it. I have contacted support numerous times and they answer back with the same reply "we are shipping it out asap". Called customer service they said the same thing and were very rude and hung up on me. Also they say they will send a tracking number also have not even got that. I contacted BBB I suggest you do the same, also suggest don't buy from them.
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"Bought a blue water pistol from Hobbytron. Received a red one, and leaking water like crazy. Made in China crap. Hobbytron completely ignored my repeated RMA requests."
"I can confidently refer y’all to @hackandremacy07 on Instagram because he was able to help me HACK at a reasonable price stop wasting your time on videos just like I was doing. Contact him now.... All thanks to @HACKANDREMACY07 on instagram. I can confidently refer y’all to @hackandremacy07 on Instagram OR +14692696532 because he was able to help me HACK at a reasonable price stop wasting your time on videos just like I was doing. Contact him now....
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Hi I left a review on one of your products I hope you get more customers."
"My experience is much like everyone elses.
Got a defective drone, they wouldn't accept the return. Threatened to dispute the charge.
Terrible products. Terrible customer service. I'm just glad I didn't get burnt as bad as some people have. :/ I feel bad for everyone that doesn't know this company is shoddy."
"Purchased an expensive drone for my husband for Christmas. Opened product to charge it and discovered instantly the drone was defective. Called Hobby Tron immediately to report defective item. Was told to wait for an RMA#. After numerous phone calls, e-mail attempts and live chat... AFTER WAITING 19 DAYS FOR A RESPONSE- was asked if I opened the box?????? Then said "SORRY NO RETURNS" If the box is opened??????
They also manufacture some of their products, SO THERE IS NO TECH SUPPORT AND CERTAINLY DO NOT STAND BEHIND THEIR PRODUCTS.
IF I COULD GIVE THEM A "0" I WOULD - WORSE COMPANY I HAVE EVER DEALT WITH!!
CHECK OUT THE BBB RATINGS AND CUSTOMER REVIEWS BEFORE PURCHASING FROM THIS COMPANY."
"They are super rude. I bought a drone. And I've been flying drones all my life. I read the manual charge the battery correctly everything.drone took off caught on fire. Called in to tell me about it and see if they would give me my money back and they told me to **** off!!! I could not be lieve my hears!!. They are the most worst company out there.. Guy don't ever buy anything from them.. They will screw you over so fast it ant funny.."
"Never ever would buy another item from this company !Bought an airplane that came in with a broken tail , never unpacked it , just opened the box , saw the tail been broken , made the photos and closed it back , created RMA . 1 week goes by and I am still fighting with hobby tron to take my item back and issue a refund, they keep throwing it back at manufacturer , but manufacturer has nothing to do with it , all they can do is to fix , replace parts. Customer service is SO rude ! Instead of helping they attack you! When I finally got a hold a manager called Ben , I got even more rude treatment , couldn't handle, had to pass an issue to my husband. Based on my experience , it is a standard treatment provided to a customer by hobbytron. I would seriously consider shopping somewhere else."