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Product & services pricing
5.00/5
Chance of future purchase:
4.79/5
Shipping & packaging:
5.00/5
Customer service:
4.59/5
Return/Replacement policy:
4.69/5

5/5

2021-10-27

Very happy with this stand

"Very happy with this stand!! I use it more for a family pictures...my living room looks much better with this beautiful stand !! Recommend to everyone."

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5/5

2021-10-27

Exactly what I wanted!

"Exactly what I wanted! Matches my chairs, fits my umbrella, is lightweight enough for me to move on my own. A little smaller than expected, but it can fit all six chairs around it."

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5/5

2021-10-27

Great Value

"I am very pleased with my new coffee table! It was easy to put together, the glass is much thicker than I had expected and fits perfectly on the base. It's perfect for the lighter, more open look that I want to achieve. Great value for the money!"

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1/5

2021-10-23

Not ready for online prime time.

"I purchased a dining room table from this site. They sent me a confirmation email and charged my credit card for the purchase. Two days later I received an update email that the table was being "inspected and prepared for shipment." Two days after that I received an email saying that the manufacturer was no longer even making that table. It seems that their listing of the item was out of data and all the emails sent to me were auto-generated and false. I wrote to them to complain about wasting my time and sending me false updates after having charged my credit card for the full purchase. I got a response in broken English that had nothing to do with my complaint, indicating that the item was no longer shown for sale on their website! "

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1/5

2021-10-16

Crickets from this company

"I made a purchase on the 10th of october for a 700 dollar stools and table. I can barely afford this but after much debate made the purchase. The money was immediately withdrawn from my account. The emails i recieved after my purchase had links of my order that displayed "error" when i tried opening them. When i tried logging into my Homery account it said "use valid email". When i emailed you and messaged you through your website i received no reply. I called your 24 hour service and was on hold for 1 hour and never spoke with anyone. Is this a complete SCAM??? I would like my hard earned money returned immediately. At least reply to my messages. Thank you. My order numbers are usa211013138320 and usa211013131064 "

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Rep reply posted 2021-10-18
A rep from Homary, Homary.com, has responded:

“We sincerely apologize for causing you so much inconvenience.

Since we are still a start-up company, so there are many areas that we need to make an improvement on. So please give us some time, and we will definitely try our best to provide a better customer service to our customers like you in the future.

We will arrange for our colleague to follow up on your case and make sure the problem will be solved eventually. ”


1/5

2021-10-14

Broken promises

"If you want to get your vanity months later than it was promised, you should order from Homary. Absolutely ridiculous shipping times and customer service is terrible. I was promised a 3-12 day delivery window and relied on this timing to schedule my contractor to come and build out my bathroom. It's been a month and a half, and still don't have the vanity. Every time I contact Homary, they keep pushing back the delivery timeline. They've pushed it back 5 times with one single order! My contractor is very annoyed because he is waiting for the vanity to finish the job. I'm sure you guys know how hard it is to get your contractor to come out in the first place. "

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1/5

2021-10-07

Terrible fraudulent company - buyer beware

"Purchased a bookshelf in May 2021 and received a defective product in July with missing pieces. Unable to assemble the product whatsoever. It has been four months and they still refuse to issue me a refund despite multiple emails and attempts at contacting customer service. We sent pictures & everything! Stay away from them please!"

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1/5

2021-10-06

This is the worst purchase of my life.

"This is the worst purchase of my life.
This is the worst site with poor quality furniture. I tempered the table in February and received it in May. it stood for 14 days and cracked in half (please see attached picture). I paid $ 300 to take out the broken countertop, because it is terribly heavy and the cleaners do not pick it up. When asked to refund the money to me, they replied that a month had passed since the moment of ordering and they would not return the money to me for the table, but offered to send a new tabletop. I had no choice and I agreed. Received after 2 months. A month later, the tabletop also broke, exactly in the middle. My letter was answered briefly by homary.com - a month has passed at the time of ordering. Money will not be refund. They cannot replace the table with another, more durable one. They can send again a defective countertop. Of course I refused. I've already spent $ 600 to take out the broken countertops. The price of the table was $ 1699. This is the worst purchase of my life !!! make your own conclusions to be their client.
now they are blackmailing me. They promise to refund in full if I delete my review. homary.com scammers. they did not make a refund, but made it as if they bought the goods from me and the money on pay pal on hold. it is a pity that you can not see the photos and videos of this awful table
"

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Rep reply posted 2021-10-06
A rep from Homary, Homary.com, has responded:

“We sincerely apologize for causing you so much inconvenience.

Since we are still a start-up company, so there are many areas that we need to make an improvement on. So please give us some time, and we will definitely try our best to provide a better customer service to our customers like you in the future.

We will arrange one of the customer agents to follow up your cause to make sure your problem will be solved eventually. ”


1/5

2021-09-25

serious water hammer sound in her tub faucet

"I bought her faucet on-line. After installing it, the hammer water sound is occurred. I called to clarify the issue to her customer service and it came up to be such matter is very normal and no way to fix it. Even though I reordered a new faucet from her and replaced the old one, it won't fix any issue and the problem is come up more terrible. Every times I switch on cold water anywhere in my house, the water hammer sound is occurred and caused louder and louder pounding sound. If I have changed the whole faucet, it will cost me more $1500. Moreover, this company source is from China and all her products are made from China too. I don't recommend anyone will try her products, even though she provide you unbelievable lowest price. It is because this will cost you much more after it. "

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1/5

2021-09-05

Bad communication

"So after 3 months of placing my order for my new couch I decide to ask them what is the status of my order since it was supposed to be delivered between 10 to 12 week, they answered me it will take another 10 weeks!!! What really bothered me is that if I did not ask I would’ve kept waiting!! No good communication and after waiting this long!! "

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Rep reply posted 2021-09-05
A rep from Homary, Homary.com, has responded:

“We sincerely apologize for causing you so much inconvenience, especially the delay and our customer service.

Our delivery time is greatly affected by an unexpected demand, and our company is trying to catch up everything back to normal. We hope that you can understand this current situation.

We know this is our responsibility to take care of this, and you should not be the one bearing it. Furthermore, we will arrange our supervisor to follow up your case here, so please keep an eye out there to receive a call back and also email.

Once again, we are sorry for any inconvenience that caused to you, and we will surely work out a proper solution for you. ”


5/5

2021-08-27

We've made several orders with Homary

"We've made several orders with Homary and have been very pleased with the products and the customer service. One order was damaged in shipping and they replaced the part without hesitation."

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5/5

2021-08-27

Highly satisfied

"We recently purchased a floor lamp thru Homary. The choices were many and the quickness of delivery (free at that!) was swift. We were highly satisfied with our purchase."

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3/5

2021-08-22

Bad product and delayed customer service but finally issue is resolved

" We ordered walnut and black adjustable tv stand and it looks completely different from the pictures they have shown and the description they have mentioned. We asked for return of this item but no response from homary for few days after several emails, calls. We experienced bad customer service. We waited for a long time for them to answer our call as they were not replying to emails. Finally when they received , they accepted the mistake and fixed the issue. "

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Rep reply posted 2021-09-19
A rep from Homary, Homary.com, has responded:

“We sincerely apologize for causing you so much inconvenience. One of the disadvantages of shopping online is you may not see the product physically, so sometime the real item might not look the 100% same as what it shows on the website. But please do not worry about it, we will surely work out a proper solution for you if you are not satisfied with the item itself.

We are glad that your issue has been solved eventually. Besides, thank you for bringing us the attention, and we will try our best to make an improvement on areas like customer service, shipping, and the quality of the products to ensure a better service can be delivered to our customers in the future. ”


3/5

2021-08-17

"Their product are easily damaged during shipping from China. And it seems that their warehouse doesn’t check the product before they ship it to their customers.Customer service response slowly to your request of refund. Overall, the quality and design of the furniture there are good if they arrive undamaged. "

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5/5

2021-08-18

Not bad!

"After reading reviews I was a little scared. But I fell in love with this orange couch and couldn't let go. That being said it could not have gone better. The couch is perfect, exactly as pictured. It came in about 2 weeks and was well wrapped and needed almost no assembly. I will use Homary again. I had a great experience "

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