"They list a delivery time on the webpage take your money, never speak to you again, and then lie to you for months when you chase them down on chat for answers that your item will be delivered. This company is making money off sitting on your money until you get tired if the lies and cancel the order. Run! Dont walk away! "
"Well made
Arrived in perfect order
Customer service is very quick in answering queries..... very happy!"
"I purchased a luxury shower set and a luxury bathtub faucet set. When the shipment arrived, the shower set was missing some components. I got in touch with the Homary.com support via email, and they got back to me shortly after. We exchanged a few more details then they initiated the process to ship the missing parts to me. I also asked for a mandarin version of the manuals because I want to make sure my contractor fully understood the installation guidelines, Homary.com was able to accommodate this request promptly at no extra charge. The missing parts arrived within a week, and thanks to the quick turn around my bathroom project was able to proceed without any delays.
I appreciate the effort of Homary.com support, they are responsible, responsive, and most importantly, helpful. The missing parts could’ve turned into a nightmare, but because Homary.com customer support was able to come around with a solution in a timely manner, my project was saved. These people know what is important to their customers!
Homary.com offers some really unique and luxurious selection of products. I would recommend shopping at Homary.com for your housing projects if you want something that’s different and exquisite. Services alone is worth the visit!"
“Thank you very much for your great feedback. We'll keep it up and offer high-quality products to our customers. If there is any else we may do for you, just feel free to get in touch with us.”
"After extensive research I purchased this shower system from this campany. I've been using this for over a year and have not encountered any issues with it. The water pressure is excellent, the design is so sleek and minimal. I'm very pleased with this purchase and would recommend to anyone looking for an affordable shower system to add that extra wow factor!"
“Thanks a lot for the great feedback and we sincerely appreciate it. We are very glad to learn that you are satisfied with the quality of the shower set, thanks for your time. Kindly contact Homary team if there is any assistance needed with our products and service.”
"Im not sure where all these good reviews came from and i read those reviews and purchased my dining table and waited 12 weeks instead of 5 to 8 weeks only to get a cheap dining table. The material its horribale the gold legs of dining table its painted in gold uneven. Stay away people its coming from china and its bad quality nothing like in pictures. Be aware "
"We didn’t know we were missing
Piece from shower system until the contractors decided to hang 3 weeks after we received item. Emailed Homary they are sending the missing piece. They worked kindly & quickly to resolve the matter.Ticket#4YRED"
“Thanks for your feedback. Despite the care we took in inspecting the products, accident happens sometimes, sorry again for any inconvenience. But thank you for bringing this issue to our notice, we will surely pay more attention to this aspect and make an improvement as soon as possible. Please don't hesitate to contact us if there is any else we may do for you.”
"The bathroom vessel sink is very nice and everyone loves it!!"
“Thank you very much for your great feedback. We'll keep it up and offer great service and high-quality products to our customers. Please contact at any time if there is anything we can help. Hope to be at your service again. ”
"Solid brass construction and creative design, very happy with it and my new bathroom, recommend Homary!"
"I received a product that was not the color in picture. Then when I called to return they offered me $20 to keep a $90 faucet saying it will be very costly to send back plus the restocking fee. I do not recommend purchasing anything from this company in fear of the same thing happening and being stuck with the product or only get 50% of what you paid for back.
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"Several weeks ago, I ordered a bathroom sink faucet set and a shower stall set. Both arrived quickly and were very well packaged. Also, they were beautiful...and at good prices. It turns out two small parts were missing in order to be able to complete installation of the shower set. I telephoned customer service and received assistance immediately. So, customer service has been excellent. Additionally I want to add that Sheldon is the staff member who predominately worked with me to coordinate shipping of the missing parts. Sheldon is the greatest example of superb customer service I've ever experienced. My thanks to Homary AND to Sheldon!!!!!"
“Thank you for your great feedback. First of all, we'd like to extend our sincere apologies for the missing issue.
Besides, it's very glad to hear that you are satisfied with our products and service. We'll try best to do better and better. Please don't hesitate to get in touch with us if there is any else we may do for you. Thanks again!”
"Thank you Homary.com for the incredibly swift response in sending the products I have ordered. They were well packed and well presented. The prices were far less than local products and range of bathroom products I could choose from was pleasing. In addition, the various styles were more interesting than local products.
I am delighted with the products and greatly appreciative of your service."
“Thank you for your great feedback and we are glad to hear that you are satisfied with our product and service. We'll keep it up and offer great service and high-quality products to our customers. Please contact us at any time if there is anything we can help with. Hope to be at your service again. ”
"I purchased the Pena Rustic Vintage 12 light Chandelier and it was shipped within a reasonable time and arrived in perfect condition. Assembly of the light was labor intensive but worth the effort. Hanging the fixture was straightforward. If you have previous experience installing light fixtures, you shouldn't have any trouble. The chandelier is gorgeous and exactly what I wanted for the space!"
"I ordered on September 10th and it’s September 18th still haven’t received my order! I’m canceling my order and never ordering here again!"
"when someone answers phone they don't understand
homary request pictures
we provided the pdf from Homary that included o rings that are leaking
Homary replied no rings on our faucet!
waiting for refund promised by , Homary real address. Baiyun District, Guangzhou, Guangdong Province,P.R, China. bought 06/19/19. "
"I purchased a kitchen faucet for my new home. It took several months before the builder installed the faucet and finished the house. It was of high quality and looked great. However, the nozzel had a defect in the way the water came out. I contacted Homary and they replaced the nozzle promptly. I would recommend this company."
A rep from Homary, Homary.com, has responded:
“Thank you for the great review! We will try our best to do better and better to offer excellent products and service to our customers. If there is anything we can do for you, feel free to contact us.”