"A trustworthy company that I would not hesitate to purchase from again. Great service all round! I felt like a valued customer."
"I had a great experience. I ordered a faucet and it's beautiful and great quality. There was good communication from Homary and I was able to track the transit once they gave me the tracking number. I've already ordered from them again."
"I was in search for a silver/gray tufted ottoman for my living room, and I was so excited when I found the perfect one on Homary's Web site! The site indicated that delivery could take up to eight weeks, but I received it in just one week. I am pleased with the quality, price, and the way it was wrapped when it arrived to my home. It was by accident that I stumbled on Homary's Web site, but I am sure glad I did! I had a positive experience and plan on ordering from them again. Thank you, Homary! "
"We are in the middle of a major remodel. We wanted something very specific that we couldn’t find in stores locally, so a web search directed us to Homary.
We understood they were based in California, as you can see others have reported.
Their products come from China - which is something I specifically asked about when I ordered. I was informed their manufacturers are in the USA. Deception #1 by their customer service.
We received our LED light waterfall faucets 3 weeks later...with incorrect parts. SHIPPED DIRECTLY FROM CHINA. One of them was not even the faucet we ordered!
After 2 weeks of phone runaround, my fiancé finally emailed them. When he finally got a response, they “couldn’t find the order.” Then I sent them the order information, they asked for pics of the product. After sending them pics of the product they asked for a pic of the box it came in.
I told them enough was enough, either refund us 100% or ship what we ordered, OR I am disputing the charge on my card.
They did neither, and Wells Fargo refunded me immediately.
Do. Not. Ever. Order. From. There.
They are straight up crooks."
"Absolutely awful company. Claim *free shipping* And 6 weeks after receiving my Item, i received a bill for almost £40 from Fedex customs charges. The item was on £70!!
Emailed homeary, to receive quite an arrogant and rude response.
The items all come from China. No one makes this clear.
I’ll never buy again from these people.
I could have bought the item for a lot less elsewhere, had I know I was going to be hit with a £40 Bill! "
“Thanks for your review and we are very sorry for any confusion and inconvenience caused to you. If there is any offend, we sincerely apologize for it.
Regarding the customs fees issue, I am sorry we are actually based in China, as stated on our website. Besides, we do offer free shipping to the UK, but I am afraid there is an essential difference between shipping cost (delivery) and customs fees. For the free shipping, we have done as we are advertising that is to pay the shipping company to deliver your packages. But the customs fees are an additional cost that is calculated and charged by the customs in your country according to the related policy and regulations.
Actually, the customs clearance info has already been listed on the FAQ. To learn more about the customs clearance, please check the links below:
https://uk.homary.com/kb/customs-clearance
Besides, as mentioned above, we are a company based in China as stated on our website, so your purchase is importation. But in order to avoid the tax&duty for our customers, we have a UK warehouse available now. If there is any need in the future, you may contact us firstly and we can check if this item is in our UK warehouse. Many thanks for your kind understanding.We can truly understand your feeling and also get back to your email, please kindly check if the solution is helpful,
Again, sorry for any confusion and thank you for your kind understanding. Looking forward to hearing from you.”
"This site is fake and not in California like it says, it's from China and the products are replicas of what you see in the picture. You're lucky if you even receive the product. They will either steal your money or send you a cheap version of what you ordered. DO NOT ORDER FROM HERE! I'm going to do my best to report them and get this site taken down!! "
“Thanks for your review and terribly sorry for the confusion and inconvenience. First of all, we'd like to clarify that we don't have any intention to cheat our customers. We are based in China and our address is stated on the bottom of our website and also the FAQ, so we wonder if there is a mistake? Besides, we do have warehouses in California and New Jersy. If the items not in the US warehouse, I am afraid we need to ship from China directly. If any inconvenience caused, we sincerely apologize for it.
Due to the global epidemic, most of the shipments are delayed more or less, so it would be appreciated for your understanding and time. Again, we sincerely apologize for the inconvenience again. ”
"I was so happy with a toilet that I bought the same product two more times for my bathrooms. There was a FedEx delivery issue in the third time as the packaging was damaged and undeliverable before reaching my house. I called Homary and the customer support promptly shipped a replacement, and followed up with emails and detailed status updates. Unfortunately, this time FedEx lost the item during the delivery process. I contacted Homary again and I wanted to cancel the order as my contractor had stopped working due to the pandemic. Homary customer was apologetic and refunded me promptly. This is a great company to do business with in my book!"
"A great company to purchase from!
A* review:
- Top quality products
- Top class customer service
- Efficient and quick delivery timescales
Will 100% use again"
"Thank you for the resolution."
"We had a great experience with Homary. Not only were the items we purchased the best price around (and we did a thorough comparison across many in person stores and online sites) but once they arrived their quality was amazing. When one item was delivered to the wrong address by the shipping company, Homary dealt with the issue immediately and we got the item resent to us in under a week. Great overall service! Not only were they efficient but they were also very friendly. We will definitely continue to shop Homary!"
"Chandelier sytlish tree is beautifull exacty like the picture, very pleased i recommend homary. Its good choice , packging is carefully done."
"I purchased a product from them with its shipment date being immediate. I am in the middle of building my home so arrival time is important. After waiting weeks I spoke with a rep who informed me that their operations had been shut down by the government due to virus protocol which is out of their control but nobody had informed me. Delays are really expensive and they would have never told me that my product would not be here if I wouldn’t have called. Their business practices are terrible. "
“Thanks very much for your feedback. We are terribly sorry for the delay and inconvenience. Due to the spread of coronavirus, our manufacturer was off work for long before, terribly sorry again. After checking, we've canceled the order and issued the refund to you, please kindly check it.
Sincerely apologize again for the inconvenience! Thanks very much for your time and patience!”
"Took forever to ship my items. I had to email them several times for shipment. When I tried to return 2 items they were very unclear how to go about it, took days to answer, and by the time they did answer was past their 30-day return policy! English as a second language customer service. Deceitful. I am out $200 with no recourse. They have an American -sounding name "Homary" however this is a shady company out of China."
"Made an order back in January and now month later they didn’t proceed with my order ! Because of corona virus I was told they closing manufacture until the situation stabilized! I didn’t received my refund yet ! They are not notifying customers about the corona virus situation from the beginning! "
"I have purchased two pieces of sofa! It looks EXACTLY as pictured and is absolutely stunning. The velvet is so soft to the touch, and it feels sturdy and high quality. This low price and high quality would be better if I could give six stars."
“Thank you very much for your great feedback and we sincerely appreciate it. It is so glad to learn that you love the sofa, we'll keep it up and offer high-quality products to our customers. Kindly contact Homary team if there is any assistance needed with our products and service.”
A rep from Homary, Homary.com, has responded:
“Thank you for your feedback and sorry for any inconvenience caused to you. We will surely be in contact with you on a regular basis until the issue is resolved to your satisfaction, don't worry.
Regarding the problem of customer service, we are so sorry for any inconvenience caused to you. Anyway, we've forwarded the feedback to our department concerned and will definitely improve our customer service asap. Sorry again for it. As I failed to find any transaction record according to your name or email address, would you please kindly provide us with your order number, or name and email address used when placed the order? Then we can know your order information, the problem more clearly. After confirming, we will surely offer a proper solution for you asap.
By the way, we based in China and we have the warehouse in the US, it is also stated on our website, so sorry for any confusion.
Thank you for your time and understanding. Waiting to hear from you.”