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Product & services pricing
4.73/5
Chance of future purchase:
4.86/5
Shipping & packaging:
4.67/5
Customer service:
4.65/5
Return/Replacement policy:
4.71/5

Verified
5/5

2020-08-01

Found a great company

"Looking for a gutter cleaning company, tried Nextdoor.com. Didn't get replies from recommended vendors. Flake City. Got several immediate replies from my HomeAdvisor query. The first one I contacted seemed great. Less than 24 hour later, the job's done to my complete satisfaction. HomeAdvisor came through for me on the first try. Thanks."

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5/5

2020-07-30

Flagstone patio overly

"A+ Concrete and remodeling did flagstone overly last week on my concrete slab patio. I'm very happy with results the way it looks. Three man crew did complete in 3 days 60x14 ft size area. I like to mention that crew left area clean and explained of how to protect area while is curing next days. Again very beautiful design and colors, many complements from neighbors. Will hire A+ Concrete for sure on my next project. Thanks Christian and A+ Concrete crew.
Lech Kuzmicki
"

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1/5

2020-07-24

Misrepresentation

"If I could give them zero stars I would. They charge you for leads that you don't even work. They don't tell you that you have to go in and request credits when you don't get a job or take a job. and when you sign up they misrepresent themselves by not telling you all of this"

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Rep reply posted 2020-07-30
A rep from HomeAdvisor, Customer_Care, has responded:

“Hi Bsbanks, We're sorry to hear this. We are happy to address any questions or concerns you may have. Please send your contact info to emailus@homeadvisor.com so we can locate your account and reach out. You can also give us a call at 877-947-3639 to speak with a rep. -HASupport”


1/5

2020-07-20

Thay will sue your black A**

"Thay sold me leads when I was sick in the hospital "


Rep reply posted 2020-07-20
A rep from HomeAdvisor, Customer_Care, has responded:

“Hi bernardharvey, We're sorry to hear this and we're here to help. Please send your contact info to emailus@homeadvisor.com so we can locate your account and reach out. You can also give us a call at 877-947-3639 to speak with a rep. -HASupport”


1/5

2020-07-19

Scam of a company

"I joined home advisor and quickly realized that while home advisor charges you immediately they send you a lead whether you respond to the lead or not, they do not inform the people seeking the services of pros that they charge the pros once they make inquiries about services, so within two days I had over 5 leads, I didn’t even talk to some of them and I went to meet some of them who said they were not ready for the job and some just said they wanted to find out how much it would cost to do the job and that they weren’t ready. These clients had no idea I had been charged already. This continued without stop. You might get a job or two from but then you will lose all the money you make again from them through all the bs leads they will send you.
Then their customer services is horrible. Over a week after I had requested for my account to be cancelled which they didn’t, eventually I got them to cancel the account and surprisingly they took out 61 dollars from my account again that it was for a lead they sent to me that I didn’t even know of.
This company is the worse kind of scam existing, I really wonder how they can be allowed to scam innocent hard working people like this. Please make no mistake, you will regret ever engaging with this company.
"

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Rep reply posted 2020-07-20
A rep from HomeAdvisor, Customer_Care, has responded:

“Hi BarryLuke, We're sorry to hear you've had anything but a positive experience with us. We'd be happy to look into any questions or concerns you have and discuss strategies that could help you see the most success with your leads. To speak with a rep, please send your contact info to emailus@homeadvisor.com or you can also always give us a call at 877-947-3639. -HASupport”


1/5

2020-07-15

Son una mierda

"El 99% del de los supuestos clientes que envían son FALSOS! Está compañía está llena de Ladrones aprovechándose de las empresas!"

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1/5

2020-07-10

Homeowner

"The job that I prepaid for never showed up. I have been trying for 5 straight hours trying to get a response.The numbers they keep transfering me to does not pick up. The site they send you to does not work. The stole our money. I have to file a lawsuit. now along with the many others.

"

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1/5

2020-07-10

Shower regrouting

"I have used Home Advisor in the past but never again. I asked for a pro to re-grout my shower. The person they sent was a handyman and left a few areas untouched. We tried recourse but only spoke to a bunch of foreigners. Never again will I use them as they have had 3 days to respond although we provided them with all the pertinent information. Furthermore pre billing leaves the homeowner no recourse if the job is not done correctly.

Robert Keller
"

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1/5

2020-07-02

Scam

"The app was very convenient to use. I was clear that all I needed was to replace my lock mechanism on my front door. They charged me $219 for 3 hour work, I assumed this was standard and that I would get a refund if it did not take 3 hours. Well it took only 20 minutes...and the professional who came out charged us $20. Then I look and see the full $219 charged to my account. I tried calling, placed on hold for 20 min, then it says to email due to high call volume, which I did. Took a full 24 hours to get return email just to be told that using app automatically gets you charged for 2 hours. So only getting $72 back, which I have yet to receive in my account. The app is not very clear about this and never did I see a notice warning me that two hour charge is the minimum. Basically its a scam. Warning everyone I know to deal with the professionals directly and not use this service. Just a big scam to get money, advertising itself as convenient, which it is, but hides the fine print. Very dishonest practices. Very disappointed. Will be reviewing same on line and reporting to state consumer agencies. "

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Rep reply posted 2020-07-06
A rep from HomeAdvisor, Customer_Care, has responded:

“Hi lindavaldes, Thanks for reaching out and we are happy to help to assist with any concerns that you may have. Please send your contact info to emailus@homeadvisor.com so we can locate your account and reach out. You can also give us a call at 877-947-3639 to speak with a rep. -HASupport”


1/5

2020-06-15

If you are a contractor using the site, you better be prepared to be screwed.

"As a home owner, I used their service to find an electrical contractor and a pest control. I can no longer find them on the site and now I know why. As a contractor, you can prepare for the bend over and take it of your life. They make it sound really good for you to sign up. IT'S ALL LIES! I was told my fees would be 11-19 dollars per lead. WRONG! Try doubling that and you'll be closer. You call to find out why it's so much, and you get a run around of scripted answers. Ask them to send you specifics on the charges to try to make sense of being charged way more than you were told. NO WAY WILL THEY SEND IT. Their charges are a range between x and **** and they don't have to tell you why apparently, or they can't because they charge whatever they feel like and don't have a set price. Have a customer that is just fishing and wasn't ready to have the job done? You're paying for it anyway in spite of them having a link to request a refund for being unable to contact the customer. Have a customer that has a rental house and calls it a commercial property instead of a residence? You'll pay for a commercial rate too. As you're talking to a rep trying to figure this out, they will tell you the original price quote. When you say well why is this one higher than you just finished saying it should be, suddenly they start treating you like a deaf moron and claim they didn't just say the fee shouldn't be that high. I wish I had read the horror stories on other sites before I signed up but my good experience as a homeowner led me astray with this company. I'm about to go read their terms of service and see if I really am locked in for a year. I hope not. And now they want to respond to the review? I tried reaching out and your customer service rep treated me like I was a stupid woman and unable to listen. Nice try, HomeAdvisor, but no dice. You treated me like crap and said no to fixing a problem your website says should be an automatic refund."

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Rep reply posted 2020-06-18
A rep from HomeAdvisor, Customer_Care, has responded:

“Hi Samanthajacobs, We are sorry to hear this. Lead fees are based on the size and scope of the project as well as demand. While leads are not guaranteed, we are always happy to address any account concerns and discuss strategies to help you see the most success with your account. If you would like to further speak to a rep please call Customer Care at 877-947-3639, or please send your contact info to emailus@homeadvisor.com and we will reach out. -HASupport”


1/5

2020-06-18

Home addition 2015

"We used a recommended person to build an addition. Bottom line is the person wasn't qualified and he subcontracted out the jon to an ex con. Needless to say I got rid of these folks. I would seriously question Home Advisor's claim that they screen contractors. I would never use them again."

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Rep reply posted 2020-06-18
A rep from HomeAdvisor, Customer_Care, has responded:

“Hi ThomasSullivan, We're sorry to hear this and we take these matters seriously. Please send your contact information to emailus@homeadvisor.com so we may look into your situation in more detail. –HASupport”


1/5

2020-06-16

Stay away

"I scheduled an appointment to have my squeaking stairs repaired. I even supplied the material to repair. Waited for 5 hours and the guy was a no show. His number was also disconnected. How unprofessional do you get? Wish I’d read the reviews. Awaiting my refund. Stay away from this group. They’re nothing but a scam!"

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Rep reply posted 2020-06-18
A rep from HomeAdvisor, Customer_Care, has responded:

“Hi BobRichardson, We're sorry to hear you had this experience with a pro, we encourage our pros to honor their appointment times. Please feel free to submit your feedback to them here: https://www.homeadvisor.com/write-a-review/ and we would be happy to help you connect with a different pro. You are always welcome to submit another request here: http://www.homeadvisor.com/ or browse pros in your area here: http://www.homeadvisor.com/c.html. If you would like to speak with a rep, please send your contact info to emailus@homeadvisor.com and we will reach out. –HASupport”


1/5

2020-05-16

Monetary and emotion trainwreck,

"Ugly and dirty people who make your life a hell everyday.. Negative and complete horror. They prey on hard working contractors..just a bunch of parasites and leeches. The contractors are treated like garbage because home advisor can get away with it...because the business are desperate for work...Just starting out or don't have enough customers. A few pros are already established and can get by but even those question Home Advisors practices. Stay clear of this scam outfit. They drain your bank account and try to **** you dry of your hard earned money and break your back till you give up...
They will make hate your self for signing up..don't be fooled by these scammers
"

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1/5

2020-05-08

Homeadvasor is a paid search service that does not screen or review the firms that pay them to be listed

"As a contractor, I can tell you that I was cold called over 100 times several times a week by aggressive homeadvisor salespeople trying to get me to sign up for thier paid-search service. Paid-search means that I pay them for every lead they provide, whether the lead ends up as a job or not. The more I pay, the more often my company shows up at the top of the list for specific regions. Now, I can also tell you that I have used Homeadvisor in a pinch for concrete work and roof repair. Both of the contractors came highly rated by HA and BOTH WERE TERRIBLE! The concrete contractor was argumentative, made all kinds of excuses, told me the steps he was pouring were bot aligned with the front door because the stoop was not plumb (not true as I measured...and a dumb reason), etc. He was just lazy. The roofing guy was just as bad and would have skipped steps had I not been there to ensure he did the job as bid. Now, let's talk about the deceptive process that Home Advisor uses to get YOUR information. Google "top 10 window installers in (your city). The FIRST ENTRY is Home Advisor. They pay Google a lot of money for that slot. When you click on it, you are asked a bunch of questions about the job, your name and contact information, etc. YOU NEVER SEE THE LIST YOU WERE PROMISED! Instead, you get 10 vendors cold-calling you for your business. Vendors that paid Homne Advisor for your contact information. That is how they make their money. So, that top ten link is essentially a phishing scam to get your information. Do you really want to do business with a company that operates that way? I know I don't. Ask your friends on Facebook or Nextdoor for recommendations instead. I absolutely do not ecommend Home Advisor. "

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1/5

2020-05-03

They don’t care how good a business is...

"I wrote a less than shining review on one landscape company paying HomeAdvisor to be on their web page and it was never posted. Since HomeAdvisor makes money from businesses they support, they will not post low star reviews or vet any companies they advertise. Beware of any business advertised in HomeAdvisor as reviews are not complete and honest. "

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